The document is a curriculum vitae for Ayman Suhel Abukheil, a Jordanian national seeking employment. It outlines his personal details, objective of seeking a challenging career maximizing his skills and education. It also details his education qualifications including a Bachelor's degree in Information Technology and Engineering, and work experience including positions providing technical support and help desk services. It lists skills in areas like software, hardware, technical support, and languages.

1. Curriculum Vitae
It’s an honor for me to introduce this C.V. with my personal information to apply to
work in your group as an employee contributing in the development of this
corporation.
Personal Information
Name: Ayman Suhel Abukheil
Nationality: Jordanian
Date of Birth: January, 28 -1987
Place of Birth: UAE-ALAIN
Sex: Male
Marital Status: Single
Religion: Muslim
Address: UAE-Alain
Mob : +971507939118
Email: ayman_kh@windowslive.com

2. Objective
Ambitious, Motivated & Hard Worker, With Experience in Technical Support, seeking a
challenging career where my acquired skills and education will get maximized to the best of my
abilities, to associate with an organization where there is ample scope of organizational growth as
well as scope for development of the individual.
Education
 .Bachelor Degree in Information Technology and Engineering-Science of software
engineering Major, from ALAIN University, Al Ain U.A.E (2010)
 High School Studies: General Secondary Certificate 2004-2005(Scientific Division)
Work Experience
 (MAY 2012) TO (SEP 2012)
Worked as Technical Support Engineer/ IT help desk inAinAlemerat Institute (Part time).
 Technical support in hardware and software
 Help desk
 Lab supervisor
 Recover and Backup on Acrones software
 Support computers, servers, users and telecommunications systems at all locations
and work closely with end users to resolve problems.
 (JAN 2013) TO (FEB 2013)
Worked as IT Helpdesk Support Engineer with MDS Group Company (Part Time)
 IT support For ELITE PAD
 Provides initial support and assistance to all users of PCs
 Technical support in hardware and software

3.  (Feb 2013) TO (MAY 2013)
Worked as IT Support Engineer and Helpdesk in AL-Hilal Bank (part time)
through MDS Group Company.
 Installing and configuring computer hardware operating systems
 Monitoring and maintaining computer.
 Troubleshooting and solving hardware/software faults.
 responding within agreed time limits to call-outs;
 Talking staff/clients through a series of actions either face to face or over the
telephone to help set up systems or resolve issues.
 Respond to and resolve inbound Help Desk requests for technical assistance
via phone, email and ticket system
 Install application for Bank.
 Activation Data Point.
 Joining to domain.
 User data backup, transfer and recovery.
 Anti-virus software installation and trouble shooting.
 How to change user password and how to add new user in active directory
 (AUG 2014) TO (Until Now )
Worked as IT Support Engineer in department of Finance
 Installing and configuring computer hardware operating systems
 Monitoring and maintaining computer.
 Troubleshooting and solving hardware/software faults.
 responding within agreed time limits to call-outs;
 Talking staff/clients through a series of actions either face to face or over the
telephone to help set up systems or resolve issues.
 Respond to and resolve inbound Help Desk requests for technical assistance
via phone, email and ticket system
 Activation Data Point.
 Joining to domain.
 User data backup, transfer and recovery.
 Anti-virus software installation and trouble shooting.
 How to configuration the printer and sign the IP
 How to change user password and how to add new user in active directory
 Talking staff/clients through a series of actions either face to face or over the
telephone to help set up systems or resolve issues.
 Formatting windows server 2003 – 2012

4. Training & other courses
 Training Course in ALAIN University in IT department. (Feb 2010 _ MAY 2010)
 Stady CCNA Course in Al-Khwarizmi international college. (JULY 2010 _ AUG 2010)
 Study SQL PL-SQL in Al-Khwarizmi international college. ( Jan 2014 _ MAR 2014)
Skills
 Ability to work independently & under pressure.
 Excellent in team building.
 Effective communication & interpersonal skills.
 Excellent in UML Design.
 Excellent in MS Office (Word, Excel, Power Point, Access, outlook).
 Good in Technical support in hardware and software
 Excellent in Help desk
 Good in Desktop maintenance
 Configuration For windows8
 Good in technical support for end user.
 Good for deployment and Configuration of windows 7 and win XP.
 How activation of data point.
 How to configuration the printer and sign the IP
 How to create new image in accrones software
Languages
Skills Arabic English
Reading Fluent V.good
Writing Fluent V.good
Speaking Fluent V.good