Sustaining a sustainable business model

Building and Maintaining a
Sustainable Business Model
Jonathon Poyner
Strategic Director

Building and Maintaining a Sustainable Business Model
CREATIVE INDUSTRIES – Recognised as key to UK Plc
Accounts for
c.$49 Billion
(£32B) in GVA,
& 1.6 million
jobs in the UK
(CBI Report).
Complemented by
the latest addition,
Pinewood Studios,
reflection of the
power of the cluster,
and another feather
in Wales’ cap.
C.10% of Wales’
economy, sector
recognised by WG
for economic
contribution; a key
driver for tourism,
and economic
growth.
Cardiff has become
a creative cluster,
with key players in
the media and
performing arts,
including ourselves.
Central part of
the UK’S global
appeal, and
underpins a
thriving creative
economy.
One of the fastest
growing sectors in
Wales employing
over 25,000
people and
generating $1.4
billion per annum.

Wales Millennium Centre
• Opened in November 2004
• 7 ¼ acre site
• Performance Spaces
• Art Gallery
• Conference Facilities
• Shops, Bars & Restaurants
• Open 364 days
• Manned 24/7
• Home to 9 Creative Organisations
• Attracts over 1.5 million visitors a year
•Economic impact c.$117m (£84m) p.a

Sustainable by Design
The brief to the architects, Percy Thomas;
“Unmistakably Welsh and internationally outstanding”.
This led to the use of Welsh Materials, Welsh Artists,
Welsh designers and many Welsh procedures
The Welsh materials included;
• ‘Re-used’ slate from North Wales Quarries
• Steel from Pontypool
• Architectural Glass, designed by Swansea Institute
• Wood from re-newable sources provided by Coed
Cymru, including ash, beech, cherry, chestnut & oak

Sustainability
In 2011 Wales Millennium Centre signed
Welsh Government’s Sustainable
Development Charter
EVERYTHING we ALL do ALL THE TIME

Sustainability
Social
EconomicEnvironment
Sustainable

Social
People Strategy
and Policies
Apprenticeship
Schemes
Public Consultation
Customer Survey
Fostering the Welsh
Language and
Culture
Health and
Safety
Wellbeing Activities
Accessibility
A Sustainable Approach to Our Business
Creative Learning
& Cultural Diversity

Environmental
Monitor usage
and set targets
86% reduction in
FoH lighting energy
by replacing lights to
7 Watts LED
Year to date energy
saving of 53%
building wide
Building control
Overnight
energy audits
Waste not recycled
is burnt for energy
Staff awareness
campaigns
Evaluate/validate
billing and supply
information

• Weekly schedules
• Reduce set point
• Reduce heating time bands
• Keep windows and doors closed
• Don’t obstruct radiators or air discharge units
• Set the temperature – appropriate and comfortable for the
season
• Encourage staff to dress appropriately
• Normalise energy data – degree day correction
Energy - Building Control Strategy
Energy – Building Control StrategyBuilding and Maintaining a Sustainable Business Model

he first large scale independent arts Centre in the UK to have achiev
his
BS EN ISO 14001:2004 - awarded 2009

Waste
65% segregated on site
Travel
33% walk or Cycle to Work
Food
80% sourced from Wales
Facilities Contractors
70% from Within 30 miles
Water
50% reduction
Virtually Zero to Landfill
Other Environmental Achievements
Wales Millennium CentreBuilding and Maintaining a Sustainable Business Model

Environmental
Larger supplies/contractors
encouraged to support the
Centre through sponsorship
Resident
companies
Incubator
Tessitura
Consortium
Capital 50 – 50
year maintenance
plan (Constantly
Reviewed)
Economic

Move on to Investment
‘Eco-Bling’
£- Quick ROI < 3Years

Environmental
Energy Initiatives
Sub Metering – West end show vs stand up comedian
INSERT
Screen shots
Spectrum analysis
Energy Initiatives

Chiller Decentralisation / Ice Bank
Energy Initiatives

2,000 Halogen Dichroic
Down-lighter Lamps
Originally 50 watt
Reduced to:
- 35 watt in – 2007
- 20 watt IRC in – 2009
7 Watt LED direct replacement - 2011
86% reduction in energy use
Energy Initiatives

2,000 lamps
Cost of lamps £35,820
Energy savings £10,628
ROI of 3 years 4 months on energy savings alone
Maintenance savings £ 9,013
ROI of 1 year 10 months
including energy and maintenance savings
Q. How much does it cost to change a lightbulb.
A. On average £4.50 - Could be up to £much more
Other benefits
Increased positive customer experience
Reduction in waste generated
Energy Initiatives

In 2014/15 Compared to Baseline year
Actual Saving 45%
£1/4 million (at today’s prices)
Energy Efficiency
Electricity Efficiency

Overhead Costs
• Contract Values
• Tender (Specific Requirement)
• Negotiate 3 year term
• Not always cheapest - Best
Added Value
- Quality of work
- Knowledge, skills etc.
Consumable Costs
• Local Suppliers
- Fit with environmental policy
- Just in time philosophy
• Minimum Inventory

Legislation
Standards
Carbon Trust Standard
BS 8901 ISO 14001
Display Energy Certificate

How is risk
managed?
Working to recognised
industry standards (B&ES,
SMG20,ECA,Just in Time,
KISS)
Resilient processes
In house FM team, ensuring continuity of
staff and site knowledge (providing
consistent delivery)
Benchmarking and
sharing of best
practice
Integration of
departmental
teams
Capital works
programme with an
active investment
strategy
Maintaining of the
customer “wow” factor
Use of management
philosophies
(KT,6,Sigma,theory of
constraints

Well Being Goals for WalesBuilding and Maintaining a Sustainable Business Model
Welsh Government Strategy
Welsh artists
and companies,
and a bilingual
service to
customers
Community outreach
and Creative learning
Strategic Partnerships
and standards to all
Goal of enabling all
sectors of society to
participate in the arts
Staff health and
wellbeing
Environmental
management and
financial savings
diverted into
charitable
objectives
People Strategies

Staff at All Levels
Protect the Environment
What they can do at home
Targeted messages accordingly e.g.
Promoting Sustainability
Internally
Management
Financial Savings
Other Benefits
Awareness Activities
e.g. Quizzes, Picnics, Lunchtime Walks, All Staff Meeting, Induction
Promoting Sustainability Internally

Social
£s saved =
More cultural diversity
and education projects
Economic
Energy Saved =
£s Saved
Environment
Energy Saved
=
CO2 + Polar
Bears saved
Promoting Sustainability Internally

Benefits from Sustainability in
FM
The Centre
- Strengthens financial stability
- External funding and sponsorship
- PR & reputation / marketing /
competitive edge
- better customer experience
Stakeholders inc Community
- Funders / sponsors
- Resident companies
- Cultural diversity, lifelong learning
and community engagement
Benefits of Sustainability

British Institute of Facilities Management
Sustainability and Environmental Impact Award 2012

• Start with quick and easy wins
• Assess energy /water/waste levels
• Led from the top & buy in from all levels
• Build business cases (creatively)
• Work in partnership/share best practice
• Don’t try to do everything at once
• Promote your success
• Quantify your savings (WIFM)
• Don’t get discouraged
• Don’t be afraid to experiment
• Commitment, Culture and Attitude
Secrets of SuccessSecrets of SuccessSecrets of Success

Continual Improvement
- Evaluate travel (business and visitors)
- Monitoring and implementation of new technologies (e.g.
thermal imaging camera)
- Wind survey and Front of House doors
- District heating network
- Renewables
Future Generations Act (Welsh Government)
Challenge – Financial constraints
- Greater investment for smaller rewards
The Future
The Future

WALES MILLENNIUM CENTREDIOLCH YN FAWR
THANK YOU
Any Questions?

Sustaining a sustainable business model

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