Charles Taylor plc is an insurance services company established in 1884 with 1,800 employees across 28 countries. The company provides management, adjusting, and support services to the insurance industry. Technology is both enabling change in the insurance sector and is a core part of Charles Taylor's programs to drive change through new solutions like machine learning, blockchain, and automation. Successful change requires embracing new technologies, overcoming barriers to adoption, and having leadership that brings together business and technology.