Rob Cowan, VP Global Business Services - Unilever

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Global Business Intelligence

Technology Enabled GBS Transformation CIO Event June 2017 - Saïd Business School, University of Oxford

Technology Enabled GBS
Transformation
Rob Cowan

UNILEVER INTRO
190
COUNTRIES IN
WHICH OUR
PRODUCTS
ARE SOLD
TURNOVER OF
€52.7
BILLION
AT END OF 2016
EMPLOYEES 2016
169,000

What is Global Business Services
Technology
HR
Travel
Finance
Workplace
Information
Multifunctional Global Integrated

Why do Global Business Services
• Cost Reduction • Transformation• Enable Business Strategy

Setting up GBS
• Service Catalogue
• Case Management
• Communications
• Service Performance
• Transparency
• Engagement
• Operating Framework
• Baseline
• Strategy & Engagement

Globalising & Transforming the Services
• Simplification & Automation
• Standardisation
• Maturity
• Achieving Benchmark
• Integration
• Continuous Transformation
Multifunctional Global Integrated Scope
Value
• Different levels of evolution
• Different engagement models
• Different contracts

Transforming the Business
• Process Change
• Workflow
• Automation
• New Channels
• User Centric
• Mobile
• Centralisation
• Transparency
• Automation

What’s next
• Analytics
• New Opportunities
• Intelligence
• Accessable
• Simple
• Social
• Automation
• BPO
• Txn=Commodity

Take Aways
• Automation & Transparency
• Analytics
• Decision Making
• Cost & Benefit
• Continuous Transformation
• Speed
• Focus on the Business Goal
• User Centricity
• Visible Delivery

Rob Cowan, VP Global Business Services - Unilever

ComplyWith is committed to harnessing new technologies and new ways of thinking to create unprecedented clarity about the law for our customers. As we start to plan for a rebuild of the ComplyWith software we are excited about the opportunities to greatly improve the ComplyWith user experience and reporting, ease of administration and access to legal content. Read more about ComplyWith Unplugged here: http://www.complywith.co.nz/news/unplugged-event-report

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1. Technology Enabled GBS Transformation Rob Cowan

2. UNILEVER INTRO 190 COUNTRIES IN WHICH OUR PRODUCTS ARE SOLD TURNOVER OF €52.7 BILLION AT END OF 2016 EMPLOYEES 2016 169,000

3. What is Global Business Services Technology HR Travel Finance Workplace Information Multifunctional Global Integrated

4. Why do Global Business Services • Cost Reduction • Transformation• Enable Business Strategy

5. Setting up GBS • Service Catalogue • Case Management • Communications • Service Performance • Transparency • Engagement • Operating Framework • Baseline • Strategy & Engagement

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9. Take Aways • Automation & Transparency • Analytics • Decision Making • Cost & Benefit • Continuous Transformation • Speed • Focus on the Business Goal • User Centricity • Visible Delivery

Rob Cowan, VP Global Business Services - Unilever

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