David Wright, Director of Property, Facilities Management & Procurement, DX Group

1. Collaboration in CRE/FM – Another view
David Wright
Director of Property, Facilities
and Procurement
April 2016 @ Celtic Manor

2. Quick Introduction to David Wright
• Represented ‘The Occupier’ for over 30 years as ‘in house’ resource
• UK Property Manager for Canada Life Insurance Company
• UK & EMEA Facilities & Real Estate Director at EDS (now HP)
• Corporate Real Estate Director EMEA for Dell Corporation
• Consultant Director at Corporate Property Advisers (now EC Harris)
• O2
• Amazon
• Formula 1 industry
• Rolls Royce - EMEA
• Interserve Business Services
• Royal Sun Alliance
• Omani RE investor in UK property
• SIS and BBC to Salford
• Shortlist Media, DC Thomson & Crane Communications Inc
• Thales Defence
• DX Network Services Ltd. Now DX (Group) Plc. - since February ‘14)
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3. Quick Introduction to DX

4. OUR NETWORK
 5,200 staff
 Collection and Delivery fleet of over
2,500 vehicles, 350 nightly trunk routes
 Distribution centres across the UK,
operating from over 80 main locations
 Distribution hubs in Northampton,
Nuneaton, Warrington, Bristol and
Willenhall, plus other regional hubs.
 4,000+ UK ‘high street’ Exchanges
 UK & Ireland daily
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5. The Market and the DX Challenge
• 2015 = +£20 billion UK market value
• 2012 = £13 billion UK market value (= average £0.70 per item!)
• Letters continue to decline by about 4% annually
• Parcel volumes continue to grow (faster than letters decline!)
• DX acquisition of Nightfreight Limited in 2012
• Key success factor for DX is network and site consolidation
• Key success factor for David Wright is network and site consolidation!
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6. Investing in New Capability and Infrastructure
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Investment in technology
and efficiency……
Investment in
carousel & cages …..
Investment in new
trucks & trailers.Investment in the new DX Central
Hub Facility

7. Collaboration
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8. Emotional History of the CRE, FM and Procurement
Industry
1980’s - Invented itself
1990’s – Defined it, justify it, exclude it, separate it
2000’s – Defending it, protecting it
2010’s – Second generation of professional CRE/FMs coming
through, better education programmes, chosen career
paths, attracting other professions, greater recognition,
contribution and value, higher salaries and corporate
standing - up to a level
BIFM – IFMA – RICS – CIOB etc. etc.

9. SAME OLD QUESTIONS IN CRE/FM IN 2016:
Do we deserve to be higher up the value chain?
Can we improve our internal credibility?
Can we make it to the Board Room?
Can we have greater influence at corporate level?
Can we drive corporate change?
Can we promote ourselves within the company?
Can we raise our profile in an organisation?
Can we influence capital projects?
Can we add value by working as part of a wider team?

10. 10
NO. We can’t.
Not on our own.
WE MUST
COLLABORATE.

11. Work and Stuff. The Opportunity
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Facilities
Property
Legal
HR
IT
Communications
Operations
Security/Compliance
Finance
Exec

12. So what do we need to do?
Do it differently, be different, act and talk differently and
certainly, think differently. Create a ‘route of least resistance’
for our customers - Present a United Front
Have a corporate and holistic approach - to raise our game
beyond the deal or just the FM or our bit.
Reinvent CRE/FM to facilitate Collaboration through
workspace, facilities, amenities and infrastructure
Be collaborative in everything we do, don’t be combative and
don’t be protective – give, don’t take
Listen more

13. Finally, for All Our Supply Chain and Service Partners
• The F word. Try not to use it!
• Be Creative
• Find the important things that are difficult for us to do. And do
them better and quicker than us
• Create a ‘route of least resistance’ in using you and your
services for everything we do
• Take the long term view – on everything
• Make us look good. That’s not a joke
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14. Thank You
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