John M. Higgins is a CompTIA A+ certified computer professional seeking a new position. He has a degree in information systems from Elmhurst College and experience providing technical support, administering assessments in computer labs, and implementing network systems. His background demonstrates strong problem-solving abilities, organizational skills, and a track record of achieving goals in team environments.

1. John M. Higgins
401 Thorne Street • Batavia, IL 60510 jhiggs1117@gmail.com Cell: (630) 770-9054
PROFILE
 CompTIA A+ certified through 2019
 Computer degree graduate with proven organizational abilities
 Demonstrated track record of achieving goals in team environment
 Highly motivated and dependable – able to take responsibility for projects
 Proven skills in problem-solving and customer service
EMPLOYMENT / INTERNSHIP
Field Nation Current
Freelance Provider
Robert Half Technology, Oak Brook Terrace, IL Mar. 2016 – Apr. 2016
PARCC Technology Specialist
 Prepared district schools’ computer labs each day for testing.
 Administered assessments in computer labs on a daily basis.
 Provided Level II Technical support to other staff administering assessments at district schools.
Elgin Sweeper Company, Elgin, IL Feb. 2015 ‒ Aug. 2015
Project Assignment
 Responsible for auditing over 200 security groups for SOX compliance.
 Verified/updated properties of user accounts in Active Directory & identified obsolete accounts that
required review.
 Key member of a communication team in the implementation of Cisco phone system and activation of
Cisco IP Phones to 200 end users.
Federal Signal Corporation, Oak Brook, IL May, 2014 ‒ Aug. 2014
Summer Internship
 Worked primarily at the corporate office providing computer technical support, and traveled to 3 other
business divisions to work on various projects.
 On a daily basis provided technical support, solutions, work station configuration, systems testing for 60
corporate office employees.
 Refurbished over 20 retired company laptops and prepared them for resale.
 Installed an office-wide wireless projection system on several flat-screen televisions.
 Continuous learner - mastered Symantec Ghost and other computer imaging software.
EDUCATION
Bachelors of Science, Information Systems
Elmhurst College, Elmhurst, IL Graduated with Honors: February 2015
Dean's List Fall 2014
Phi Theta Kappa Scholarship
Transfer Excellence Scholarship
GPA 3.5/4.0