I understand that effective training has a major impact on a company's success!
Previously, I spent my career establishing and maintaining professional relationships with both internal and external users, on our company's policies and procedures and various software applications. I played a pivotal role in ensuring that both existing and incoming staff and clients received excellent training. I did this by increasing effectiveness of our corporate training presentations, updating and creating user/instructor curriculum and maintaining critical skill coverage on each of our software applications. I spent a great deal of time keeping abreast of cutting-edge training methods, project management and developmental research. This included learning such things as the Adult Learning Theory; its proper application and use, Motivation Theory, and methods and techniques for delivering effective training utilizing an on-line, blended and purely face-to-face approach.
In addition to my extensive training experience, I also enjoyed working as a Senior Account Manager/Project Manager. Here, I established and maintained successful professional relationships with our largest clients. Designated as the single point-of-contact, I gained our clients' confidence and trust by consistently providing customer-centered, high-quality solutions on a daily basis. My success as an Account Manager came from my unique attention to detail, open and honest communication and my dedication to providing accurate, on-time deliverables. Partnering with our client, I developed and implemented our new quality review processes, researched efficiency-opportunities, reviewed for regulatory compliance, addressed programming issues with IT, oversaw our ‘User Level Acceptance Testing' for over 3 years and gathered data on technical issues to resolve client questions and concerns in a timely manner.
I understand that effective training has a major impact on a company's success!
Previously, I spent my career establishing and maintaining professional relationships with both internal and external users, on our company's policies and procedures and various software applications. I played a pivotal role in ensuring that both existing and incoming staff and clients received excellent training. I did this by increasing effectiveness of our corporate training presentations, updating and creating user/instructor curriculum and maintaining critical skill coverage on each of our software applications. I spent a great deal of time keeping abreast of cutting-edge training methods, project management and developmental research. This included learning such things as the Adult Learning Theory; its proper application and use, Motivation Theory, and methods and techniques for delivering effective training utilizing an on-line, blended and purely face-to-face approach.
In addition to my extensive training experience, I also enjoyed working as a Senior Account Manager/Project Manager. Here, I established and maintained successful professional relationships with our largest clients. Designated as the single point-of-contact, I gained our clients' confidence and trust by consistently providing customer-centered, high-quality solutions on a daily basis. My success as an Account Manager came from my unique attention to detail, open and honest communication and my dedication to providing accurate, on-time deliverables. Partnering with our client, I developed and implemented our new quality review processes, researched efficiency-opportunities, reviewed for regulatory compliance, addressed programming issues with IT, oversaw our ‘User Level Acceptance Testing' for over 3 years and gathered data on technical issues to resolve client questions and concerns in a timely manner.
With over Seven years of extensive experience in extremely challenging work environment in Indian Market as Product manager, I have broad-based experience in entire Product lifecycle management.
Some of the key areas of strong knowledge and experience include New product development, strategic planning, go-to-market plan, work with cross-functional teams, market research, competition mapping, product positioning & pricing, affordability & profitability analysis, vendor development and management
With over Seven years of extensive experience in extremely challenging work environment in Indian Market as Product manager, I have broad-based experience in entire Product lifecycle management.
Some of the key areas of strong knowledge and experience include New product development, strategic planning, go-to-market plan, work with cross-functional teams, market research, competition mapping, product positioning & pricing, affordability & profitability analysis, vendor development and management
1. EOIN SHANLEY
8 Diswellstown Close E: shanleyeoin@gmail.com
Castleknock T: 087 9537 651
Dublin 15
Enthusiastic software development graduate and software testing engineer with almost 4 years experience
in software testing for moQom a high security company providing online identity and securing against
fraud.
Journalism and Visual Media graduate with over 2 years experience of researching and writing
commercial articles for a national newspaper.
Excellent customer service skills gained from working in customer service roles for a number of
employers including AOL-Technical Support Representative and Venture Photography- Customer
Service Representative.
EDUCATION
Apr 2016 – June 2016 Diploma in Java Programming, Fitzwilliam Institute
Course Content:
Languages: Java, MySQL
Technologies: Web Services, Application Server, MySQL, API Interaction and Development
Operating Systems: Windows
Current course projects to date:
Software Development – Created a virtual restaurant GUI allowing users to log in, select, edit and remove items
as well as totaling their bill, calculating tips and tracking previous orders made by the customer.
Results: Passed with distinction.
Apr 2012 – Jan 2013 Higher Diploma in Software Development, National College of Ireland
Course Content:
Languages: Java, Swing, HTML, XHTML, CSS, JavaScript, XML, MySQL
Technologies: Web Services, Application Server, MySQL, API Interaction and Development
Operating Systems: Windows, Windows XP, Windows Vista, Windows 7, Windows Servers, Unix, Linux
(Ubuntu)
Web Development: HTML, XHTML, CSS, JavaScript, Dreamweaver, Web Services & APIs
Networking: TCP/IP, Sockets, Wireless LAN, Communications, Switching
Applications: NetBeans, Dreamweaver, Microsoft Office, Rational Rose, Eclipse
Current course projects to date:
Software Development – Created a virtual slot machine in Java
Created an application based on geolocation tracking with Google maps
Results: Passed with first class honours
2003 – 2006 B.A. (Hons) Journalism and Visual Media, Griffith College
2. PROFESSIONAL EXPERIENCE
April 2013 - Present Software Testing Engineer
moQom Ltd, Digital Office Centre, 12 Camden Row, Dublin 8
Liaising closely with R&D team to create detailed test plans and strategies, acceptance criteria and
test scenarios throughout the SDLC.
Writing project, support, and customer acceptance test specification documentation.
Execution of manual & automated tests.
Performance testing, stress and load testing.
Accurately monitoring and documenting results.
Recording of bugs using the Bugzilla reporting tool & re-testing after fixes have been made.
Regression testing of software upon code change.
Liaising with customers to execute customer acceptance tests.
Working with Linux based servers to execute tests and monitor results and logs.
Working with MySQL databases to monitor and manipulate entries.
Working with JMeter to automate test cases where possible.
Currently studying to gain ISTQB certification in both foundation and advanced security levels.
Sept 2011 – April 2013 Store Volunteer
(part-time) Oxfam, Georges Street, Dublin 2
Provide friendly and efficient customer service in this extremely busy shop.
Ensure that all stock is priced displayed as quickly and attractively as possible to achieve quick turnover of
stock.
March 2008 – May 2010 Freelance writer for commercial articles
Sunday Tribune
Researched and suggested ideas to editors for commercial articles and features.
Sourced and contacted interviewees and conducted interviews.
Showed excellent communication and organisational skills by writing and submitting articles to tight
deadlines.
Wrote commercial features highlighting key success factors and growth strategies for a large number of
companies including Venture Business Network, Little Harvard Creche, and Beacon Car Care.
Mar – May
2008 - 2010
Grading and Data Entry Assistant
Educational Research Centre, St. Patrick’s College, Dublin 9
Graded Maths, Science and Reading literacy PISA exams for Secondary school students.
Reviewed the existing grading system and suggested improvements such as removal of redundant questions
and correction of errors in pre-existing exams.
3. Entered and analysed data returned from graded exams to compare with 30 OECD countries and 20 other
countries to assess Mathematic Scientific and reading literacy.
Feb 2007 – May 2007 Sales and Customer Services Assistant
Venture Photography, Co. Dublin
Used strong customer focus and sales skills when selling vouchers for professional studio sessions
Achieved sales targets based on customer bookings and follow through appointments.
Welcomed clients to the studio and ensured that they were prepared for the photo shoot.
Utilised excellent planning and organisation skills when scheduling and keeping the photo shoots on time on
busy days.
2002 – 2003 Customer Service Assistant, Londis Supermarket, Waterford
2000 – 2002 Technical Support Representative
AOL, Waterford
Provided phone based technical support, tested and troubleshooting of new software.
Met or exceeded all daily performance based targets.
Promoted to provide training for all new technical representatives in addition to my regular duties.
OTHER EDUCATION AND TRAINING
1997 - 2000 National Certificate in Computer Applications
Carlow Institute of Technology
INTERESTS & ACHIEVEMENTS
• Technology
o www.TechCrunch.com
o www.Wired.com
o www.Gizmodo.com
REFEREES
Available on request.