As part of the Operational Effectiveness Team, the incumbent is responsible for initiatives to develop HR processes, documentation, tools, training materials, and implement strategies and HR polices for the service delivery and operational teams within CSS Human Resources / Academic Personnel (HR/APS). The incumbent will utilize their in-depth knowledge of human resources to ensure that CSS HR/APS processes and tools follow applicable federal, state, UC system wide and local campus laws and policies. Utilize understanding of departmental business needs and culture to ensure that CSS HR/APS processes and tools adequately meet customer needs while accomplishing appropriate workflow within a shared service environment. TO APPLY: Go to jobs.berkeley.edu and enter Job ID# 19569

1. Operational Effectiveness HR Lead / Subject Matter Expert
Job ID# 19569, HR Generalist 4, 7597U
Campus Shared Services HR/APS
About Berkeley
The University of California, Berkeley, is one of the world’s most iconic teaching and research
institutions. Since 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled
intellectual, economic and social value in California, the United States and the world. Berkeley’s
culture of openness, freedom and acceptance—academicand artistic, political and cultural—
make it a very special place for students, faculty and staff.
Berkeley is committed to hiring and developing staff who want to work in a high performing
culture that supports the outstanding work of our faculty and students. In deciding whether to
apply for a staff position at Berkeley, candidates are strongly encouraged to consider the
alignment of the Berkeley Workplace Culture with their potential for success at
http://jobs.berkeley.edu/why-berkeley.html
Departmental Overview
The Campus Shared Services Center (CSS) supports the administration of Human
Resources/Academic Personnel Support, Business and Finance Services, Information Services
Technology, and Research Administration for the UC, Berkeley campus. CSS is committed to
developing a culture in which employees are actively engagedin the work, mission, and vision of
the organization and of UC Berkeley.
As part of the Operational Effectiveness Team, the incumbent is responsible for initiatives to
develop HR processes, documentation, tools, training materials, and implement strategies and
HR polices for the service delivery and operational teams within CSS Human Resources /
Academic Personnel (HR/APS). The incumbent will utilize their in-depth knowledge of human
resources to ensure that CSS HR/APS processes and tools follow applicablefederal, state, UC
system wide and local campus laws and policies. Utilize understanding of departmental business
needs and culture to ensure that CSS HR/APS processes and tools adequately meet customer
needs while accomplishing appropriate workflow within a shared service environment.
For full consideration, please apply by Monday, May 11th.
Responsibilities

2.  Provides advice to Operational Effectiveness Managers, and recommends strategies for
addressing complex HR issues and/or requesting exceptions to policy. Serves as escalation point
for HR specific needs.
 Provides feedback to CSS HR management and makes strategic recommendations. Analyze and
recommends resolution to the problems.
 Applies advanced HR concepts to counsel managers on HR issues, employee and labor policies,
procedures, and appropriate practices.
 Provides support to CSS Service Delivery HR Partners and HR Supervisors in administering policies
and programs in the areas of employment, labor relations, wage and salary administration,
training, and other areas of HR.
 Provides direction and guidance to other HR Generalists and effectively and collaboratively
interacts with diverse client groups and at all levels on campus.
 Builds broad networks across the HR population on campus and serves as a liaison to Human
Resources.
 Regularly serves on campus-wide HR committees to counsel on new HR initiatives and to help
determine appropriate campus HR strategies, policies, and practices.
 Participates in professional development activities.
 As technical leader provides guidance to managers and supervisors on compensation programs,
personnel policies and procedures. Influences others on matters of importance.
 Counsels CSS HR/APS concerning sensitive and difficult to resolve work-related problems and
recommends to senior management systemic remedies such as training, changes to organizations
practices and procedures.
 Conducts highly complex and varied analyses of issues or concepts and develops resulting
recommendations employing political acumen and integrating information to determine
appropriate courses of action and their implications.
 Identifies and utilizes precedent-setting situations to recommend new organizational procedures
and practices.
 Works with team of staff to document best practices from the units and evolve them into
standardized future state CSS HR/APS processes and policies.
 Analyzes operational reports to identify trends and opportunities for service optimization,
resolution time improvement, and service customization specific to HR or AP. Develops key
performance metrics and tools to monitor and measure performance
 Identifies and utilizes precedent-setting situations to recommend new organizational procedures
and practices. Works with team of staff to document best practices from the units and evolve
them into standardized future state CSS HR/APOS processes and policies.
 Provides Functions as technical expert to other Human Resources professionals, advising and
coordinating processes and procedures for a variety of sub-units; may include acting as advisor to
other HR Generalists.
Required Qualifications
 Proven knowledge of and demonstrated ability to apply/interpret system-wide, campus and
college policies and procedures that govern academic personnel and human resources.
 Proven knowledge of and demonstrated ability to apply/interpret bargaining units contracts.
 Ability to analyze complex management issues; develop project scope and solutions, give
professional advice and make critical decisions regarding personnel.

3.  Demonstrated initiative, tact and planning skills.
 Ability to communicate effectively with diverse audiences.
 Ability to understand client issues specific to HR, in addition to the business needs of other key
campus administrative offices dealing with staff and student employees.
 Understanding of HR service delivery and business strategy in a shared service environment.
 Understanding of the service level agreements and HR service commitments.
 Demonstrated effective political acumen and ability to build consensus among a diverse and
complex population.
 Advanced skills in standard professional software, including MS Word, Excel, Visio and
GoogleDocs.
 Experience with bargaining unit contracts and labor relations processes.
 Possesses advanced analytical skills to conduct analysis and develop recommendations,
demonstrating organization and problem-solving skills.
 Is highly skilled in communicating clearly and effectively verbally and in writing.
 Possesses well developed active listening and critical thinking skills.
 Demonstrated ability to handle extremely difficult or volatile situations/individuals effectively.
 Has advanced knowledge of human resources concepts, policies and procedures including
employment practices, labor relations, salary administration, training and other areas of human
resources as well as campus initiatives relating to and/or impacting human resources.
Education/Training:
 Bachelor's degree in related area and/or equivalent experience/training.
Salary & Benefits
For information on the comprehensive benefits package offeredby the University visit:
http://atyourservice.ucop.edu/forms_pubs/misc/benefits_of_belonging.pdf
Criminal Background Check
 This position has been designated as sensitive and may require a Criminal Background
Check. We reserve the right to make employment contingent upon successful
completion of a Criminal Background Check.

Equal Employment Opportunity
The University of California is an Equal Opportunity/AffirmativeAction Employer. All qualified
applicants will receiveconsideration for employment without regard to race, color, religion, sex,
national origin, disability, or protected veteran status. For the complete University of California
nondiscrimination and affirmative action policy see:
http://policy.ucop.edu/doc/4000376/NondiscrimAffirmAct
How to Apply
Go to jobs.berkeley.edu and enter Job ID# 19569

4. Total Compensation and Benefits
The University of California offers a wide array of high quality benefit plans from which to
choose. These include comprehensive health and welfare insurance plans, a generous pension
plan, and optional retirement savings opportunities.
Benefits packages for faculty and staff are based on job classification, the nature of employment
and the number of hours worked.
UC offers a valuable Total Rewards package. To see the value of your total compensation, use
the Total Compensation calculator.
IMPORTANT BENEFITS INFORMATION
 Working at UC - The Benefits of Belonging (Video)
 The Benefits of Belonging Brochure (PDF)
 Retirement Benefits
 A Complete Guide to Your UC Health Benefits (PDF)
 Overview of UC Benefits and Related Academic Policies (PDF)
About Berkeley Video

5. Clery Disclosure
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act require
that crime statistics and other safety information for colleges and universities receiving Title IV
funds be made availableto applicants upon request. University of California, Berkeley’s Annual
Security Report includes statistics for the previous three years concerning reported crimes that
occurred on campus, in certain off-campus buildings owned or controlledby the University, and
on public property within or immediately adjacent to and accessible from the campus. The
report also includes institutional policies concerning campus security, such as those concerning
alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other
matters. You may obtain this information for the UC campus to which you are applying by
accessing the website at http://police.berkeley.edu/safetycounts/index.html.
A printed copy of the report may be obtained by writing to UCPD, Room 1, Sproul Hall, Berkeley,
CA 94720.