A group presentation on the solution of the Comp Tech case study at PAF-KIET College of Management Sciences. Course: Human Resource Management Faculty: Rtd. Col. Raza Kamal

1. JOB ANALYSIS AT COMPTECH
HADIQA AMIN; NABIHA ZEESHAN;
NAUREEN IQBAL; NIMRA RAIS;
WAJAHAT ALI;

2. SCENARIO
BACKGROUND OF COMPTECH AND ITS HR

3. SCENARIO AND HR PROBLEMS
•
Large retailer of computer products
•
442 stores currently, 70 more planned
•
Strategic Objective: Meet customer requirements and expand into small- business workstations
Jamie Carlyle, VP of Human Resources is worried because:
•Difficulty in recruiting store managers
•Turnover rate of store associates is higher than average
•Hires experienced store managers from outside the company

4. JOB SPECIFICATIONS
KNOWLEDGE, ABILITIES & SKILLS REQUIRED FOR A STORE MANAGER

5. JOB SPECIFICATION FOR STORE MANAGER
•
Minimum 3 years of retail management experience. More extensive retail experience will be welcomed. Experience in personal computer retail setting is preferred, but not mandatory.
•
Strong leadership skills.
•
Ability to effectively teach/develop members of the team.
•
Good sales skills and ability to spot productive customers.
•
Strong operations experience in receiving, stock and inventory as well as front-end management and office management.
•
Ability to organize and prioritize multiple tasks in a fast-paced environment.
•
Strong interpersonal, motivational and communication skills.
•
Ability to provide impromptu customer service.
•
An ambitious personality, focused on achieving goals.
•
Stability in employment history.

6. IS MBA A PRE-REQUISITE?
No, an MBA is not required for the job of a store manager.
•
Hiring an MBA as a district manager seems more apt
•
An MBA as a store manager will be demotivated by
•
Less autonomy and task significance
•
Undervaluation of skill set
•
Less skill variety as a store manager

8. MANAGER DEMOGRAPHICS
ETHNIC AND GENDER GROUPS HIRED AT COMPTECH

9. Exhibit 4.3.1 CompTech Manager Demographics
Asst. Manager
Associate Manager
Store Manager
District Manager
White males
47.5 %
53.5 %
68.2 %
65.7 %
White females
22.6 %
21.6 %
13.5 %
21 %
Black males
10.48 %
11.2 %
7.5 %
5.2 %
Black females
8.9 %
5.4 %
3.6 %
0 %
Hispanic males
7.2 %
5.5 %
4.6 %
7.8 %
Hispanic females
3.1 %
2.6 %
2.4 %
0 %
Vacancies
20
12
30
3

10. ANALYSIS OF MANAGER DEMOGRAPHICS
CompTech hires more white males than any other ethnic group which is a shocking number given that it has 442 stores across the United States and a plan for 70 more in the future.
Huge gap between whites and blacks.
Very few females in the positions of store and district managers. CompTech needs to evaluate why women are not ascending to these roles or why they are not being hired.
Since the turnover rate is a problem for CompTech at the moment, analysis of the work environment is crucial.

11. PAQ METHOD
BEST METHOD FOR JOB ANALYSIS?

12. PAQ METHOD FOR JOB ANALYSIS
Yes, the PAQ method will be a suitable method for the job analysis for store managers.
However, it must be accompanied with interviews and observations since the job of a store manager can vary from day to day.