Sidney Matlock is a USMC Veteran seeking a position helping people and utilizing his experience. He has over 15 years of experience in customer service roles, including as a Veteran Services Representative, collections representative, childcare provider, and manager of retail stores and military barracks. He is currently pursuing an Associate's Degree in Child Development from Palomar College, where he has also worked as a Veteran Services Outreach coordinator.

1. Sidney Walter Matlock, USMC Veteran
P.O. Box 0952, San Marcos, CA 92079-9025
bigsidmatlock@gmail.com
(760) 622-8000
United States Citizen
1
OBJECTIVE:
To secure a position in a positive field helping people, where I am able to utilize the experience I’ve acquired, while
serving as an active duty Marine, working as a Veteran, a private childcare provider, a collections/customer service
representative, a coach, a parent, a mentor, and my education/training. Also while learning new skills along the way.
WORK EXPERIENCE:
Veteran Services Outreach
Palomar College, Escondido, CA April 2017 – Present
 Scheduling Appointments, Canceling Appointments, Appointment Reminders
 Answering Phones/Sending Emails (Proficient in PeopleSoft, PeopleAdmin, Microsoft Office and SARS
Grid)
 Heavy Filing, Clerical Skills, Academic Advising, Posting Grades per Semester
 Front Counter Operations: Greeting Students, Explaining VA Education Benefits, Customer Service, and
Employee Relations.
 Handling of sensitive (Personal Information) Materials, Record(s) Keeping Within a team environment, the
Veterans Service Representative (VSR) serves as primary contact for the veteran and his/her representative
or advocate and the decision maker for compensation and pension claims.
 Works as a member of one of the Teams in the Veterans Service Center.
 Explains benefit programs and entitlement criteria, conduct interviews, identifies issues, gathers relevant
evidence, adjudicates claims, and inputs data necessary to generate the award and notification letter for
veteran payments.
 Controls pending issues or schedule future actions, and release complete, correct notifications of
educational benefits.
 Conducted academic counseling in person or by telephone with veterans, representative, and advocates.
 Acted as an advocate for veterans and their beneficiaries in their dealings with other VA issues
(homelessness, food services, and finical help) and non-profit organizations that affect their families.
GMP (Good Manufacturing Practice) Technician
Gilead Sciences, Inc. – SBM, Oceanside, CA Oct. 1, 2016 – April 2017
 Working inside a Clean Room with different levels of Gowning 1 through 4
 Cleaning and Sterilizing Heavy Pharmaceutical Equipment
 Organizing, Handling, Maintaining Hazardous Chemicals
 Maintaining Detailed Log/Record Books and Cleaning Procedures
 Responsible for Daily, Weekly, Monthly, and Quarterly Clean Room Detailing
 Janitorial Cleanings (Bathrooms, Offices, Break Rooms, Meeting Rooms, Ware Houses and Cafeterias)
Pre-Loader & Unloader
United Parcel Service (UPS), San Marcos, CA July 2016 – April 2017
 Sorting Packages (Small, Medium, Large, and Extra Large Packages) and Freight
 Moving of Packages (Package Handling)
 Pre-Loading (Packages) of UPS Trucks (Tractor Trailers, Bobtails, and UPS Brown)
 Unloading of (Packages) of UPS Trucks (Tractor Trailers, Bobtails, and UPS Brown)
 Handling of Hazardous Materials
 Safety Committee Member, Bi-weekly Meetings (Ensuring ALL employees work safe)
 New Hire Mentoring Committee and Trainer

2. Sidney Walter Matlock, USMC Veteran
P.O. Box 0952, San Marcos, CA 92079-9025
bigsidmatlock@gmail.com
(760) 622-8000
United States Citizen
2
Veteran Services Representative
Palomar College, San Marcos, CA Jan. 2013 – May 2016
 Scheduling Appointments, Canceling Appointments, Appointment Reminders
 Answering Phones/Sending Emails (Proficient in PeopleSoft, PeopleAdmin, Microsoft Office and SARS
Grid)
 Heavy Filing, Clerical Skills, Academic Advising, Posting Grades per Semester
 Front Counter Operations: Greeting Students, Explaining VA Education Benefits, Customer Service, and
Employee Relations
 Handling of sensitive (Personal Information) Materials, Record(s) Keeping Within a team environment, the
Veterans Service Representative (VSR) serves as primary contact for the veteran and his/her representative
or advocate and the decision maker for compensation and pension claims.
 Works as a member of one of the Teams in the Veterans Service Center.
 Explains benefit programs and entitlement criteria, conduct interviews, identifies issues, gathers relevant
evidence, adjudicates claims, and inputs data necessary to generate the award and notification letter for
veteran payments.
 Controls pending issues or schedule future actions, and release complete, correct notifications of
educational benefits.
 Conducted academic counseling in person or by telephone with veterans, representative, and advocates.
 Acted as an advocate for veterans and their beneficiaries in their dealings with other VA issues
(homelessness, food services, and finical help) and non-profit organizations that affect their families.
Private In-Home Childcare Provider
Self Employed, Escondido, CA Nov. 2009 – Jan. 2012
 Provide private childcare for three children ages 4, 5 and 7.
 Responsible for providing exceptional, individualized care to each child with a trusting relationship with the
families of the children.
 Assist the children in age appropriate learning activities, art projects and play activities.
 Responsible for taking children to and from school and to any appointments needed.
 Maintain a clean, safe and healthy environment for the children while in my care.
Collections/Customer Service
Capital Partners Funding, Carlsbad, CA Mar. 2006 – Jan. 2009
 Responsible for providing outstanding customer service, high volume ingoing and outgoing phone calls, high
volume shipping and receiving freight invoices, mail room duties, filing insurance and surety bonds, detailed
filing of weekly, monthly and quarterly reports.
 Ensured all customer service employees were sufficiently trained.
 Responsible for verification and problem solving of freight invoices as well as various information invoice
researching with freight brokers and freight carriers.
 Proficient in Windows, Microsoft Office, Factor Soft and Tele-vantage telephone operating systems.
Shift Leader/Assistant Manager
Rubio’s Fresh Mexican Grill, Vista, CA July 2005 – May 2006
 Responsible for providing exceptional customer service to each and every customer, greeting customers,
order taking, cashiering, employee training at multiple Rubio’s locations, scheduling, some payroll duties,
money management, and weekly, monthly and yearly inventory.
 In charge of guest services, store and home deliveries, shipping and receiving merchandise.
 Ensured that customers were satisfied with their visit and that all concerns and complaints were resolved in
an appropriate and timely manner.

3. Sidney Walter Matlock, USMC Veteran
P.O. Box 0952, San Marcos, CA 92079-9025
bigsidmatlock@gmail.com
(760) 622-8000
United States Citizen
3
Manager
Gas Plus Corp. Mobil and Texaco, Escondido, CA Sept. 2002 – Jan 2004
 Responsible for providing outstanding customer service, cashiering, receiving gas orders, merchandising,
store layouts and display set ups, store maintenance and repairs.
 Managerial duties consisted of reviewing resumes and applications, hiring employees for all shifts, employee
training, scheduling, payroll, and monthly/yearly inventory.
 Ensured all customer concerns and complaints were resolved in an appropriate and timely manner.
Barracks Manager/Switchboard Operator/Pole Climber
United States Marine Corps, Camp Pendleton, CA June 1998 – Dec. 2002
 Responsibilities as enlisted housing manager included but were not limited to weekly living quarters/grounds
inspections, building/room/equipment maintenance and logging changes for inspections.
 Duties and responsibilities as switchboard operator/pole climber/field wireman included but were not limited
to creating standard operational procedures templates and manuals, switchboard operations and
telecommunications, handling top secret and classified materials, inventory of serialized equipment to
guidelines of headquarters, maintaining Marine “Quality of Life” living and personal security.
 Ability to function in a leadership role while managing several subordinates.
 Weekly Room Inspections, Inventory (Monthly & Yearly), Building Maintenance and repair, Logging,
Problem Solving
EDUCATION/TRAINING:
Associates Degree in Child Development, Palomar College, San Marcos, CA 2012 - Current
President Child Development Club & Student Body Government, Palomar College 2013 - 2016
Emergency Care & Safety Institute (ECSI) – Vista CPR, First Aid & AED 2015
High School Diploma, John Overton High School, Nashville, TN 1998