This document provides details about Jissamol John, including personal information, work experience, education, skills, and languages. She has over 10 years of experience in roles involving administration, human resources, customer relations, and anti-money laundering specialist. Currently she works as a Senior Officer and AML specialist for Al Razouki International Exchange LLC in the UAE, where her responsibilities include investigating suspicious money laundering activities, ensuring compliance with regulations, and training employees. She holds a National Diploma in Computing from New Zealand and a Bachelor's degree in Commerce from India.

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JISSAMOL JOHN
Level 7 Computing, New
Zealand + B. Com
Senior Officer - WPS & AML
Specialist
Personal Details
D.O.B : 29.01.1988
Visa Status : Employment
Driving Licence : Under Process
Nationality : Indian
Mobile : + 971 50 615 5363
Email : jissatresa1988@gmail.com
AREAS OF INTEREST: Fiscal services, general administration, human
resources, liaison with internal and external constituents, client relations
Strengths:
 Supervisory skills  Decision making skills
 Time Management skills  Effective communication skills
 Analytical and Problem solving skills  Stress Management skills
 High proficiency in computer  Book keeping skills
 Team building skills  Excellent Interpersonal skills
Core Competencies
 Adept in computerized environment  WPS System and AML Reporting
 Superb analytical skills  Knowledge of policies and procedures
 Possess sound work ethics  AML Verification Reporting
 Honest, trustworthy and respectful  Ability to maintain confidentiality
 Expert in Central Bank / MOL rules  Human resources Administration
CareerGrowth
1. Senior Officer and General Administration with Al Razouki International
Exchange LLC from 2011 – to present, as AML & WPS Specialist.
Duties and Assignments:
AML Specialist: Responsibilities include the following:
 Investigate and assess alerts relating to potential money laundering risks in the
organization
 Ensure efficient identification and monitoring of activities and transactions considered
suspicious
 Ensure timely and efficient reporting of transactions considered suspicious
 Daily assessment of SWIFT and AML reports relating to potential suspicious activity

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 Stay current with money laundering and terrorist financing behaviors, issues, policies,
regulations, criminal typologies, industry best practices, and developing trends
 Act as a subject matter expert to employees, providing guidance on what actions to
take in dealing with high risk accounts
 Assist with addressing queries from corresponding banks relating to money
laundering matters
 Provide advice to management on issues relating to correspondent banking
 Conduct proper investigation of money laundering alerts or transactions considered
suspicious
 Help with AML compliance training on how to identify and report suspicious
transactions
 Handle development training for new employees
 Collect documentary proof and build and maintain case files for transactions deemed
suspicious
 Arrange weekly, bi-weekly, monthly, quarterly, and annual reports
 Ensure proper record-keeping of data collected and analyzed
WPS Expert: Responsibilities include the following:
 Generates WPS business by increasing the number of retail & corporate customers.
 Meeting the yearly targets approved by the CEO/ GM
 Maintains existing customers and increasing the quality of service for the customers
 Creates proposals that help expand future WPS business developments
 Executes the WPS services in line with the regulations issued by UAE Central Bank
and Ministry of Labor from time to time
 Coordinates and supporting marketing department to promote WPS services
 Proposes strategies to CEO/ GM to maximize conversion of WPS customers to
remittance customers
 Coordinates with appropriate departments to update WPS client agreement taking into
account the service standards and regulations issued by UAE Central Bank and
Ministry of Labor from time to time
 Ensures the implementation of new software / Card Disbursal setup / 3rd party service
whenever the company changes the current system with the best interest of the
company
 Ensures that the department is not involved in any sort of unlawful activity that affects
the goodwill of the company and brings monetary losses and fines from the regulatory
bodies in UAE
 Maintains database of market information and establishes dependable market
intelligence for giving feedback to CEO/ GM
 Maintains periodic satisfaction ratings of customers
 Creates plan to revamp WPS businesses of branches that are having fewer WPS
Customers

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 Develops brand equity for the company through Customer Relationship Management
 Maintains good administrative control of WPS department in consultation with
CEO/GM
 Recommends a yearly general plan of action and budgetary proposals to the CEO/GM
for the WPS Department
 Implementation of approved action plans, quarterly review and submission of monthly
/ quarterly accomplishment reports to CEO/GM
2. Administration Officer with Auckland City Council ( New Zealand
Government Organization) from 2009-2010
Duties and Assignments:
 Oversees and administers the day-to-day activities of the office; develops policies,
procedures, and systems which ensure productive and efficient office operation.
 Provides assistance and support to the office principal in problem solving, project planning
and management, and development and execution of stated goals and objectives
 Supervises the work of employees in supporting roles, including assigning workload and
monitoring employee performance
 Oversees and facilitates resources management and administration procedures and
documentation for the principal
 Performs research and analysis on specific issues, as required, and independently prepares
non-routine letters and reports, which may be highly sensitive and confidential in nature
 Serves as the primary point of administrative contact and liaison with other offices,
individuals, and institutions on operational and programmatic matters concerning the Office
 Organizes and facilitates meetings, conferences, and other special events; coordinates and
attends committee meetings, and participates in committee discussions, as appropriate.
 Coordinates the resolution of individual problems and disputes involving faculty, staff, and
members of the general public, as and when arise
 Oversees the operation of office accounts and plans, and monitors expenditures as
appropriate; develops and coordinates budgets for the office and associated accounts.
 Oversees provision of staff support to the office including handling walk-up and phone
interactions, maintaining calendars and travel arrangements, screening, analyzing, and
responding to incoming correspondence, handling day-to-day problems and situations, and
providing secretarial support
 Provides assistance in the understanding and interpretation of City Council policies and
procedures, and ensures that office operations are in compliance with policy provisions and
standards.
 Assists in the coordination, supervision, and completion of special projects
 Performs miscellaneous job-related duties as assigned

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Education History
National Diploma in Computing – Level 7 from New Zealand School of
Education
2008-09
Bachelor of Commerce - Computer Application, Mahatma Gandhi University,
Kerala, India
2005-08
Skills
 Proficiency in MS Office applications, MS Windows
 Proficient in accounting applications like Tally and Peach Tree
 Basic knowledge of Java, C++, SQL, Oracle, Information Management, Adobe Photoshop
Languages
 English, Malayalam (Fluent)
 Hindi (Intermediary)
 Tamil (Basic)
References: Available on request
JISSAMOL JOHN