Jimin S. Desai has over 10 years of experience as a Business and Project Analyst with expertise in all phases of the Software Development Life Cycle. He has extensive experience gathering and analyzing requirements, creating documentation like functional requirements and use case diagrams, and testing software applications. Some of his skills include requirements management, process modeling, database querying, project management, and communicating with stakeholders. He is proficient in tools like JIRA, UML, MS Office, and has worked on projects in industries like government, finance, and more.

1. Jimin S. Desai
jimindesai@gmail.com
215-888-8475
Profile Summary
 10+ years of rich experience as a Business and Project Analyst, from wide ranging projects in private and
government sector, with focus on all phases of the Software Development Life Cycle (SDLC).
 Thorough knowledge and work in all phases of Software Development Life Cycle (SDLC) methodologies like
Water Fall model, Agile model, Scrum, Agile Scrum, Iterative model, ITIL, and Rational Unified Process
(RUP).
 Extensive experience in conducting JAD sessions,reviews and knowledge transfer sessions.
 Highly experienced in gathering, analyzing, and prioritizing business needs and application requirements in all
phases of the project.
 Strong technical background with proven communication and presentation skills.
 Involvement in various stages of Software Development Life Cycle (SDLC) with methodologies like Agile &
RUP.
 Proven solid skills and proficiency in Rational Rose, Requisite Pro, DOORS Clear Case,Clear Quest, JIRA,
UML & BPMN.
 Highly experienced in analyzing business needs and requirements for proposed new business products and
processes.
 Experienced in developing and maintaining information & documentation related to developing and modifying
business processes and systems.
 Use MS Project, JIRA, Smartsheet to develop project plan, task prioritization, assignment, and progress
tracking.
 Expert in using all MS Office Suite Productivity Tools (Word, MS Excel, PowerPoint, Office, OneNote,
Publisher, Visio)
 Experienced in researching processes and compose/write business requirements along with identifying and
resolving procedural and process problems with applicable business areas.
 Proven ability to lead and participate in requirements analysis reviews and working sessions to understand the
requirements and system design.
 Gather requirements from stakeholders and prepare BusinessRequirement Document (BRD).
 Skilled in Data Mapping, preparing Business Process Flows using UML and BPMN.
 Proficient in preparing Process Models (Use Case,Activity and Sequence Diagrams).
 Expertise in identifying and adapting to ongoing and new information needs and initiating process changes.
 Extensive experience in creating and documenting Functional Requirement Specifications (FRS), Systems
Requirements Specifications (SRS) and Requirements Traceability Matrices (RTM).
 Proven knowledge and experience in reviewing test cases and managing prepared traceability matrix.
 Perform User acceptance testing (UAT).
 Strong communication and analytical skills that further accommodate client relationship and management
 Self-starter, problem solver, quick learner, and team player with solid presentation skills.
Technical Skills
Requirements Management Tools : JIRA,Confluence, Rational Requisite Pro,Telelogic DOORS
Process Modeling Standards : UML , BPMN
Database & Query : Oracle , MS Access ,SQL
MS Office Suite : MS Word, Excel, PowerPoint, Office, OneNote,Publisher
Project Management Tools : MS Project, JIRA,Kanban, Smartsheet
Process Modelling Tools : MS Visio , Rational Rose, JIRA
Defect Tracking /Ticket Management : Rational Clear Quest,ITSM Remedy, JIRA Service Desk
Version Control/ Collaboration Tools : SharePoint, Rational Clear Case,Confluence, Bamboo
ATLASSIAN Suite for Project Management : JIRA,Confluence, Kanban, Bamboo, Clover, JIRA Core,
HipChat, JIRA Service Desk

2. Jimin S. Desai
jimindesai@gmail.com
215-888-8475
Education
Bachelors - Management and Information Systems and Technology, International Business
The George Washington University, Washington, DC (May 2005)
Professional Experience
Department of Homeland Security, Reston, VA April 2015 – Present
Sr. Business & Systems Analyst, Requirements Manager,Jr. Scrum Master(UNISYS)
Working on migrating all applications out of Main Frame as mandated by Department of Homeland Security
 Supporting multi-billion dollar project for modernizing and upgrading all applications out of the obsolete Mainframe
support technology as mandated by Homeland Security.
 Involved as a multi-purpose analyst in teams supporting multiple applications such as SEACATS, K9TS, SAP
General Ledger, TECS, FACTS, others.
 Actively participate in IT Project Management and agile software development by assessing requirements and
managing system dependencies for modernizing and upgrading mission critical applications.
 Analyze and evaluate major system project requirements of considerable complexity requiring a thorough
understanding of all parameters affecting and interfacing with the legacy system
 Continuously identify, analyze, define, validate and prioritize requirements.
 Formulate logical statements of user requirements and develop solutions through application of systems and methods
of engineering techniques
 Document functional and data requirements and track them throughout the system development life cycle.
 Provide analytical support in the conceptualization, development and implementation of complex, multiple inter-
linked systems.
 Actively manage a requirements database/repository and maintain requirements baselines throughout the full agile
system development life cycle.
 Address complex problems were analysis of situations or data is required along with evaluation of often intangible
factors.
 Understand and coordinate application development compatibility with SAP ERP/Basis,PeopleSoft, ORACLE,and
other interfaces.
 Understand complex technical topics from subject matter experts and communicate them to technical and non-
technical stake holders and product owners.
 Review literature and current best practices relevant to the solution of assigned projects. Recommend corrections in
technical applications and analysis by applying advanced technical principles, theories, and concepts.
 Apply an enterprise-wide set of disciplines and best practices for the planning, analysis, design and construction of
information systems on an enterprise-wide basis or across a major sector of the enterprise.
 Perform process and data modeling in support of the planning and analysis efforts using both manual and automated
tools; such as Integrated Computer-Aided Software Engineering (I-CASE) tools.
 Apply reverse engineering and re-engineering disciplines to develop migration strategic and planning documents.
 Provide technical guidance in software engineering techniques and automated support tools.
 Work under consultative direction toward predetermined long-range goals and objectives via self-initiated or team-
determined assignments.
Fannie Mae, Reston, VA Aug 2013 – March 2015
Sr. Business and Systems Analyst
Worked on new Loan Accounting System of Fannie Mae to meet business objectives
 Validated key financial events of a new loan accounting system in collaboration with multiple vendors to identify
defects earlier in the development cycle when they are less costly to fix.

3. Jimin S. Desai
jimindesai@gmail.com
215-888-8475
 Created test scenarios and used Oracle SQL queries to perform systems integration testing and triaged test results
between a PL/SQL data tool, a large accounting firm's test system and the end result loan servicing system.
 Collaborated with loan accounting business teams to elicit and document end user requirements for
the Single Family Real Estate Owned (SF REO) system.
 Performed UAT analysis of business requirements and technical specifications of applications for testing strategy
and test case development.
 Linked UAT test cases from DOORS requirements to Quality Center test cases to for accurate requirements
traceability matrix.
 Owned and maintained the overarching stakeholder requirements documentation; coordinated the inclusion of all
requirement writers' sections and incorporated the SDLC documentation into the DOORS requirements tool.
 Developed project plans specifying requirements gatherings, goals, strategy, scheduling, and identification of risk,
contingency plans and allowance of resources for each phase of the project.
 Supported and led in all phases of the Software Development Life Cycle(SDLC) including requirements gathering,
analysis, design, implementation, testing and deployment as well as software engineering methods like Rational
Unified Process (RUP) and Agile Method.
 Organized many Joint Application developments (JAD),and Joint Requirement Planning and assisted in gathering
and analyzing system requirements for all change initiatives following FMCM methodology and ensure
implementation acquire proper business approvals follows SDLC standards.
 Analyzed and created use cases,Use Case Diagram,Sequence Diagrams, Activity Diagram, Class Diagram, Data
Flow Diagrams and Business Flow Diagram using MS Visio, Excel, Power Point, Word, Access,Outlook and other
COTS (Commercial Of The Shelf) applications.
 Responsible for the User Interface,including screen presentation and reports.
 Analyze the future state given the business goals and objectives.
 Document requirements and process flow clearly in requirements management tool and created Screen Mockups
showcasing GAP/Impact/SWOT analysis.
 Tracked and Managed the Requirements using Requirement Traceability Matrix (RTM) that controls numerous
artifacts produced by the teams across the deliverables for a project.
 Involved in Test Planning, Test Preparation, Test Execution and Issue Resolution and Report Generation to assure
that all aspects of a Project are in Compliance with the Business Requirements.
 Involved in training of end users,documenting Training Manuals for new product release.
 Experience in handling off-shore requirements and working for different time zones.
 Provided leadership and influence towards facilitation of cross-functional teamwork in a fluid environment.
 Monitored project activities and resources to mitigate risk
 Ensured that any project related risks and opportunities were identified, logged and that mitigation and contingency
plans are developed and implemented as appropriate.
 Assigned duties, responsibilities, and scope of authority to project personnel.
 Participated in phase, milestone, and final project reviews
 Coordinated and integrated project activities for internal applications supporting Single Family & Multi Family
Business Loans initiatives.
 Utilized ITSM Remedy & JIRA to coordinate and manage all Change, Incident, and Problem related aspects of the
projects
 Prepared live ITSM Remedy based status reports and kept management, users, and others informed of project status
and correlated issues
 Developed, maintained, and presented business and technical requirements and process related and project
documentation utilizing tools such as Visio, MS Project, Remedy, Jira, etc.,
 Attained through customer satisfaction and acceptance testing, project signoff of completion
 Reviewed configuration of change requests on ITSM Remedy on daily basis
 Managed the coordination and approval of Change Requests and aligned all related Incidents and Problem for Fannie
Mae Servers being patched and updated globally
 Managed Emergency Change Requests and publishing of custom Change Notifications which in effect announced
approved Changes and approved Outages to Fannie Mae globally.
 Facilitated weekly meetings thus going over any critical tickets globally
 Assisted with recruiting of experienced partnering vendor personnel and service providers such as CGI and IBM to
meet all executive client requirements and projects.

4. Jimin S. Desai
jimindesai@gmail.com
215-888-8475
Department of Health & Human Services, Washington, DC June 2010 – July 2013
Lead Requirements Analyst
 Provide government agency targeted IT systems consulting services including project planning and management,
systems analysis and design including requirements definition, user support activities, testing and documentation
 Oversee and facilitate the implementation and delivery of Information Technology (IT) Infrastructure Program
services as outlined by ACF mission and Senior Executive Staff (SES)
 Utilized ITSM Remedy & JIRA to coordinate and manage all requirements, testing and modification related aspects
of the projects
 Participate as a staff analyst and advisor to Senior Executive Staff (SES) with regards to organizational mission,
productivity, design, functions, streamlining and revising work processes
 Partner with project leaders in strategic planning, developing, coordinating and implementing plans, policies and
procedures in administrative areas of project management including budget, staffing, and procurement
 Directly participate and lead all phases of the System Development Life Cycle (SDLC) including: planning, design,
testing, implementation, documentation, and maintenance
 Developed, maintained, and presented business and technical requirements and process related and project
documentation utilizing tools such as Vizio, MS Project, Remedy, Jira, etc.,
 Collaborate with a team of developers to understand application functionality and capability; document all processes
as required in the SDLC. Also, conduct analysis of business processes and functions, and assist in defining the
specific and overall business requirements aimed at instantiating new functionality to support ACF mission
 Supported all ACF initiatives via management of proper system analysis and requirements and further facilitating the
prioritization of projects.
 Responsible for all Functional and Technical testing to ensure the system efficiency and compliance to all
requirements. Actively conduct and participate in all User Acceptance Testing (UAT) for front-end users and back-
end administrators
 Interact with all stakeholders to ensure a cohesive, efficient and effective team effort by conveying highly technical
information in a manner easily understood by non-computer oriented personnel.
 Provide full range of support and training in all areas and functions associated with related systems analysis and
applications software
 Collaborate with union representatives,non-bargaining unit staff, and managers at all levels and position types in
conducting evaluation, designing, implementing changes,and conducting communications as well as change
management activities
 Lead the technology refresh process and furnish plans for all IT services to comply with HSPD-12 policies
 Collaborate with the network systems administrator, technology partners and other vendors to investigate all
initiatives in support of ACF/HHS and its mission
 Winner of GEM Award from Customer Politicals for Going the Extra Mile in customer service and satisfaction
JP Morgan Chase, Washington, D.C and Brooklyn, NY July 2005-May 2010
Management Analyst & Project Coordinator
 Responsible for simultaneously leading teams and reporting to executives in the following five different departments
with diversified officer titles at corporate department level: Assistant Senior Treasurer for Global Treasury, Security
Services, and Pension Accounting; Operations Section Manager for Investor Services and Private Equity Fund
Services; Alternative Investments Account Analyst & Consulting Manager for Alternative Asset Servicing
 Selected as the primary individual to work on client site representing JP Morgan Chase as one of the two new
custodian banks for The World Bank Group in Washington, D.C. Executed on-site client contractor position under
the officer title of Global Alternative Investments and Assets Operations Section Manager for two sub-groups at The
World Bank Group: (International Bank of Reconstruction and Development—IBRD, and International
Development Association—IDA)
 Designed, executed and developed expertise in six key operational and functional areas for The World Bank Group
Custodian Project as follows:
 Planning/Discovery/Data Transfer Oversight:

5. Jimin S. Desai
jimindesai@gmail.com
215-888-8475
 Participant in design, production configuration of financial reporting, and management software called
Investran in collaboration with SunGard, Inc. Customized “Investran” to satisfy all specified requirements
for The World Bank database environment
 Scoped for and identified the high-level data source in order to transfer the data from the original custodian
 Created Investran Conceptual Documents (data conversion templates) to integrate into Investran and
designate as the foundation for all transaction population. Converted the data and populated the template
 Performed data reconciliation in order to validate the transferred data and match its performance return
 Created training manual for Investran
 Implementation, Testing(QA), and Overall Project Management:
 Supervised creation of all pre-planning, implementation, and testing (QA) strategies for Investran
 Assisted World Bank in identifying and communicating core functional requirements to SunGard and JP
Morgan Chase
 Collaborated with SunGard in designing and implementing procedures and schedules for all phases of the
project and communicated potential risks and issues to all stakeholders
 Supported and supervised creation and implementation of all phases of test strategy to include pre-test and
post-test analysis, creation of test scripts, execution of test strategy, and discovery and resolution of defects
 Assisted senior IT manager with development, review, and testing of procedures in critical areas such as data
gathering/input/loading, compatibility with current IT infrastructure and security systems, meeting core
functionality requirements, creating and managing necessary user reports,and user assessment
 Provided support to the project team by creating detailed documentation and maintaining records for all
aspects of the project including progress development, test results, bug discovery and solution report, and
additional issues as needed
 Supported the creation of status reports and presented them to all business stakeholders
 Provided hands-on training support for World Bank users through creation of user manuals
 Administration of the Daily Processesand Work Flow:
 Administer daily cash flow processing/oversight - Validated cash/stock postings for Private Equity/Real
Estate group investments conducted by over 200 fund managers on the custody platform under custodian
bank’s management
 Uploaded investment data to Investran, WorkBench, and other internal financial databases/terminals on T+1
basis Worked directly with Fund managers and all other parties to ensure cash/stock notifications are
complete with following vital information: amount, transactional classification, and effective date of transfer
 Designed and implemented a “Triangular Reconciliation Process” in order to successfully verify each
transaction daily
 Reconciliation of Investment and Asset Operations:
 Reconciled cash/stock flows - Validated monthly and quarterly cash activity with Investran and other
internal databases,fund manager and client financial statements
 Valuation – Ensured that financial statement market values are populated into “Investran” to facilitate
quarterly reporting (i.e. Captal Account Balance)
 Reconciled Total Investment Commitment and Unfunded Status with advisor records on quarterly basis
 Reporting on Fund Management and Overall Corporate Portfolio:
 Produced accurate Quarterly Report packages and present to The World Bank Staff accompanied by
consulting on future outcome
 Documented new report requirements and assist JP Morgan Chase Bank, Mellon Bank and The World Bank
to execute and deliver new reports for The World Bank Executive Management, The World Bank Clients
and The World Bank’s General Fund Management Partners
 Reported and maintained the Cost Structure Report and Budget Portfolio for all parties involved in this
project
 Applied Venture Economics to develop the company portfolio in order to enhance the collected and reported
data
 Performance Consulting:
 Presented and conveyed Quarterly Private Equity (PE) & RealEstate (RE) Performance Consulting to The
World Bank Executive Staff and the Executive Management of all other involved parties

6. Jimin S. Desai
jimindesai@gmail.com
215-888-8475
 Resolved all open performance differences and issues directly with investment advisor and designated
Executive Management
 Calibrated Investran to automatically network with Mellon Bank’s database software in order to terminate any
manual involvement in the data transfer process
 Assembled a simplified training manual to teach the sophisticated project work flow and databases involved in the
process
 Lead and managed multiple projects, ranging from financial management to client service consulting, with
diversified teams in District of Columbia, New York, Texas,California, and other regions in Europe and Asia.
Professional Development
Diploma Course in Agile Project Management Theories and Best Practice
Diploma Course in Modern Project Management
Fannie Mae ITIL Foundation Change Management Training