- The document provides a detailed summary of Saroj Shrestha's experience as a Business Analyst working on various projects involving Lawson ERP systems, process mapping, requirements gathering, and testing. It highlights over 7 years of experience in roles at GE Healthcare, Cardinal Health, and Genesis HealthCare. Responsibilities included requirement analysis, system implementation, report development, testing, and serving as a liaison between business and technical teams. Technical skills include Lawson, SQL, Agile methodologies, and tools like Visio and JIRA.

1. Saroj Shrestha
646-536-7655
SUMMARY
 7+ Years of Industry experience as a Business Analyst with solid understanding of Business Requirements
Gathering, Business Process Mapping, Evaluating Data Sources, Data Mapping, Translating Requirements
into Specifications and Application Design.
 More than 6 years of hands-on experience working in Lawson ERP systems, Lawson Security, Project
Management experience and proficient in planning and execution of projects in a time critical environment.
 Extensive experience in all phases of Software Development Life Cycle (SDLC) using Waterfall, Iterative,
Agile, RUP (Rational Unified Process), and other internal SDLCs and technology delivery frameworks.
 Identifying the root cause and locate standard fixes on Lawson's portal and/or provide functional supports to
technical consultants to develop fixes in order to avoid reoccurrences of issues.
 Highly skilled Business Analyst with strong domain knowledge in Health Care and Insurance industries.
 Experience with in Health Care Medicaid and Medicare Eligibility and Enrollment process, EDI
transactions, EMR (Electronic Medical Records), DSM (Direct Source Messaging) HIPAA (Health
Insurance Portability Accountability Act), EOB, ANSI 834 UB92, 5010, HIX.
 ands-on Exposure in providing all production support and new development for the Lawson systems -
General Ledger, Accounts Payable, Fixed Assets, MM, Purchasing, Warehouse, Inventory, Activity (Project
Tracking), Human Resources and Requisitions on a remote UNIX box using Sybase and Oracle databases.
 Experience in testing and maintenance of Enterprise Applications developed in Java, J2EE, web services and
web technologies. Designs, develops, maintains and updates documentation relating to LAWSON System
and report changes/modifications.
 Experience in interviewing users, analyzing documents, surveys, site visits, use cases, business analysis,
task, and workflow analysis. Experience with health care Systems such as Medicare Part A, B, C, D,
Medicaid systems,
 Extensive experience in gathering Business and Functional Requirements, developing Use Cases, conducting
Gap Analysis and Impact Analysis, modeling Businesses Processes, preparing Training manuals and
Knowledge Transfer manuals.
 Assures maximum integration with both LAWSON and ERP Systems.
 Proficient in SQL database products, LBI, Process flow, EDI, LAUA, Lawson Security and some knowledge
of Lawson financials.
 In depth strong working knowledge of the Software Development Life Cycle (SDLC) phases such as
Planning, Analysis/Design, Development, and Testing for the software/system development process. Detail
working experience of using Waterfall Model and Agile project methodology for Project Management.
 Adept in performing Gap Analysis, Feasibility Analysis, and SWOT Analysis to check the compatibility of
the existing system infrastructure with new business requirements.
 Proven analytical, methodical and resourceful approach to Problem Solving, Root-cause Analysis, Conflict
Resolution, and Negotiation Strategies to meet the business requirements.
 Proficient in gathering and analyzing user requirements, creating Business Requirement Documents (BRD),
Functional Specifications Documents (FSD), Prototyping, UML Diagrams using various tools including MS
Visio, Rational Rose.
 Very good understanding in coordinating Joint Application Development (JAD) sessions. Conducted the
train-the-trainer and end-user training sessions.
 Assumed the role of SME for Lawson GL, AP and Project Accounting implementation.
 Reviewed test scenarios and test cases for UAT and regression testing to support pre and post
implementation of applications and production issues along with QA and other business groups, in addition
to maintaining Test Matrix and Requirements Traceability Matrix (RTM).
 Possess reasonable understanding of different relational databases, writing SQL queries, creating tables, and
generating reports. Gathered and organized data to monitor, track & report inconsistencies & escalated risk
related issues to management using SSIS and SAS.
 Work directly with customers and/or vendors to provide software support to various applications within the
Patient Revenue Cycle (PRC) and Finance AP Business Support (FAS) departments such as MS4, Lawson,
Invision, ImageNow, EDM, SSI, etc.
 Extensive experience in creating and executing test plans for functional tests, QA tests, regression tests,

2. smoke tests and UAT. Extensive use of Excel pivot tables and charts, Access databases, SAP, Crystal
reports and MS Reporting services.
 Proven experience in improving resource efficiency, shortening project span, and reducing project cost
performing Variance Analysis simultaneously through system modeling methodologies Agile, Rational
Unified Process (RUP), Rapid Application Development (RAD) and Waterfall.
 Strong organization skills with the ability to work on multiple projects/assignment simultaneously.
 Strong interpersonal and communication skills with the ability to express technical and business concepts.
 Ability work under pressure and tight deadlines.
TECHNICAL SUMMARY
Lawson 9.0.1 & v10, LSO, Personnel, Benefits, Payroll, Absence Management,Mingle and ION MS Office
including Word, Excel, MS Project, PowerPoint. C, C++, Java,J2EE, HTML, SQL, Crystal Reports, Design
Studio, LBI, MS Reporting services,Unix, (HP-UX,AIX, Sun Solaris) and Windows Server system
administration, SSIS, SharePoint, and Visio Pro C; X-Windows, Internal Corporate Communications.
Employee Self Service, Agile, Waterfall, Project Management. Business Analysis.
WORK EXPERIENCE
Sr. Business Analyst- Lawson
GE Healthcare
Chicago, IL Jan 2013 to
Present
Responsibilities:
 Performs a liaison function between the business side of an enterprise and the providers of services
to the enterprise.
 Worked with SME and Project manager for Lawson implementation and configuration of Lawson
General Ledger, Accounts Receivable and Accounts Payable.
 Consultant via HR department and interacting with the other areas being impacted by the upgrade
such as Supply Chain, General Ledger, Payroll and Finance along with involvement in AP
Workflow PFI to IPA project.
 Lead GL Reorganization build, updates to Lawson Security, ProcessFlow, LBP and LBI.
 Involved in migration of MS SQL Server 2005/2008 to MS SQL Server 2012.
 Manage project to install Imagenow (imaging system) in Payroll area (Procedure analysis,
requirements detection, design and implementation, security setup, hardware and software support
and training).
 Manage the project to install Imagenow (imaging system) in Human Resources and Benefits area
(Procedure analysis, requirements detection, design and implementation, security setup, support and
training.
 Lawson Financial and Procurement consulting lead to facilitate BPR and create functional efficiency
via Lawson automation.
 Writing multiple reports out of Lawson for our accounting, payroll, HR, and billing departments
using SQL, Crystal Reporting, MS Reporting System. Responsible for hospital's digital imaging
project using Imagenow.
 Created and reviewed validation deliverables (Validation Plan, Test Plan, Requirement Traceability
Matrix, Requirements Specifications, Test Summary Report and Validation Summary Report) for
validation of regulated Research and Development (R&D) applications like LabWare LIMS, Med-
Quest (Electronic Data Capture Tool) and Investigation Tracking System (Trackwise) in accordance
with SDLC, GxP practices, company policies and standards (SOPs) expectations.
 Responsible for creating the Corrective and Preventive Action Plan (CAPA) and performed the Gap
analysis to remediate audit findings given by the auditors for regulated applications.
 Conducted review of Development Team design level validation deliverables using pharmaceutical

3. GxP standards and implemented the 21 CFR Part 11.
 Perform analysis using SQL SSIS from various sources (Excel, CSV, Flat file) & analyzed the data
using SQL SSAS .
 Implement solution that meets business needs. Align Business and IT. Requirement Elicitation and
Analysis.
 Development of new programs and modification/enhancement of existing programs based on
approved requirement either in mainframe or in Lawson. Developed interfaces between Lawson and
third party systems using LBI. Developed and implemented various dashboards for LBI.
 Conduct manual, user experience and functional testing of Java developed data cleansing and cost
modeling web applications for healthcare industry products. Unit testing of developed/modification
program with high quality and in time delivery.
 Sharing the detailed gathered requirements with offshore team and help them to understand the
requirement.
 Designs, develops, maintains and updates documentation relating to LAWSON System and report
changes/modifications. Implements new and/or improved processes and works with ITS Department
to change software parameters to accommodate changes if necessary.
 Preparing Design Documents, conducting impact analysis of requirements on HCA's current IT
system.
 Used SDLC (System Development Life Cycle) methodologies like the Agile and the waterfall. This
also included creating and maintaining specific security access through workflow automation to
various groups in the application.
 Used the guidelines and artifacts of the Rational Unified Process (RUP) to strategize the
Implementation of Rational Unified Process effort in different iterations and phases of the System
Development Life Cycle (SDLC).
 Documented and trained BI team on using SAP Business Objects Design Studio. Conducted User
Design Studio, for functional requirement gathering purposes, creating Mock Up for the new UI, and
translating requirements into User Stories and Epics.
 Review of work done by offshore team to make sure that it is as per requirement and as per HCA
and Syntel standard. Reviewed the Test Reports using TestNG and Java programming features.
 Lawson 4GL and development as per business needs. Learned Lawson and started development as
per client's requirement.
 Client appreciation for learning Lawson and helping their Lawson development team to achieve
project timelines. Considered responsible to coordinate team work efficiently.
 Client appreciation for providing new ideas and Maintaining project timely deliveries.
Lawson BusinessAnalyst
Cardinal Health
Dublin, OH Jun 2011 to Jan 2013
Responsibilities:
 Facilitated small to large cross-functional meetings and conducted information gathering sessions.
Collected business requirements from project shareholders and Subject Matter Experts (SME).
 Worked closely with the Project Manager and supported by participating in weekly status meetings.
 Studied the 'As-Is' System Process Flow and related business documents and interviewed the
business users to understand changes required in the 'To-Be' system.
 Worked with business and IT stakeholders to document and implement requirements for internal and
external facing web-based applications, data feeds and reports as well as business process changes
needed to support new products, vendor management and workflow automation.
 Developed Business Use Cases, Functional Requirement Specifications, Business Process Flows and
Work Flows based on Business Functional and Non Functional Requirements using MS Office suite
(Word, Excel, Visio, Power Point, and Outlook).
 Used SharePoint as document management system to store and share requirement documentations.
Analyzing SSIS package and working on data mapping.
 Created and developed functional design documents for both training managers and online self-
service module for employees (Lawson ESS and MSS). Integrated Lawson Process Flow technology
in order to trigger emails when users register for courses.

4.  Developing and coordinating to the Java development team by providing them the proper Extraction
logics from the different sources, and also conducted sessions with development team to make them
understand the model and the data flow.
 Responsible for directly maintaining the integrity and capacity of the following Lawson ERP
(Enterprise Resource Planning) modules: Inventory Control; Requisition; Purchasing; Warehouse;
Mobile Supply-Chain.
 Provide ongoing trouble-shooting for Lawson Human Resources, Payroll, Benefits, Lawson Portal,
and Lawson Business Intelligence (LBI). Maintained report and user security within LBI.
 Responsible for maintenance and development of VFA spend Manager Capital Spend Management
and VFA Facility Capital Planning Management software systems.
 Created business reports by joining multiple tables from multiples database using complex SQL
queries. Facilitated gathering and documentation of end-user requirements. Responsible for planning
and performing systems testing for assigned change requests, patches and upgrades.
 Wrote standard and complex SQL queries to perform data validation to ensure test results matched
back to expected results based on user needs.
 Built design documents based on meetings with developers and end-users. Analyzed and
documented current business processes and made process improvement recommendations.
 Updating System Change Request (SCR) forms. Created and effectuated security mechanisms to
protect the company's network and all electronic data and limit any possible negative compromise.
 Participated in implementation of new and updated technology projects throughout the organization.
Collaborates with organizational project teams to ensure system development and implementation
supports best department practices and workflow efficiency.
 Participate in IS internal audits affecting Lawson security.
 Ensured all updates were accurate, compatible with all operating systems and running accordingly.
Performed periodic tests to confirm all hardware and software were accurate.
 Extensive Experience in all life cycle stages of implementation including Requirement Gathering,
Solution design, GAP analysis, Custom development, System configuration, Test Plan Cycle, CRP,
UAT, Cut-Over and Project Coordination activities.
 Successfully proposed and documented Java application workflows for Utilization Management
(UM) and Case Management (CM) processes.
 Have designed graphical user interfaces (GUI) using HTML and GUI design studio.
 Managed, maintained, and supported corporate wide interfaces within systems. Maintained Business
Unit specific information and configured the system based on business needs.
 Managed small to medium sized ERP related projects and contributed as a subject matter expert for
assigned modules. Worked to continuously improve the capability of ERP system modules.
 Provided leadership and assistance to other ERP Business Analysts to improve the functionality of
the ERP system as a whole.
 Developed and maintained data warehousing and access via Crystal Reports, MS Reporting services,
MS Access, MS SharePoint, and Lawson Business Intelligence.
 Provided custom queries, reports, and analysis to corporate leadership. Collaborated with the project
manager to organize training material and write user manuals.
 Stayed on top for the updated information and provided strong link between Business users and
technical team in order to keep them on same track with the recent information.
Business Analyst
Genesis HealthCare
Kennett Square, PA Jun 2009 to Jun 2011
Responsibilities:
 Responsible for implementation of the Lawson financial suite, Material management modules using
SDLC methodology.
 Scope Identification and requirement gathering via meetings, interviews, interface analysis, research
etc.
 Analyzing workflows and business operations. Assisting in developing new business workflows and
defining new procedures by interacting with SME’s to translate into system design.
 Requirement elicitation, application design, validation and JAD sessions involving cross-functional

5. teams, key stakeholders and development manager.
 Worked closely with database and reporting teams to correctly document and test SQL queries for
ETL and reporting needs. Creating and executing SQL queries against the databases to extract the
information required to produce reports.
 Prepared BRD, mapping specification documents and translating Business requirements into system
designs. Assist in the development of plans to test business and functional processes during the
system development and testing phrase
 Assisting Business to implement data management solutions to resolve data and production issues
and ensure quality of processes.
 Serving as support and content expert for Lawson applications, Omnicell and GHX EDI. Vendor set
up for electronic Purchase orders and Invoices through EDI
 Act as a liaison between the business units, QA and the technology teams.
 Facilitating test plan/test cases, document results and coordinate test activities with SME’s and
development teams to obtain feedback and/or approval sign off.
 Identifying and managing change requirements needed through change management process and
maintaining versions for reference and auditing purposes.
 Communicating status on a periodic basis to project management staff.
 Actively managing application defects from inception then resolution. Working wit business SME’s,
developers & testers to prioritize and drive to resolution.
 Providing analytical support to business users and other IT personnel to both determine specific
problem areas and identify possible solutions in a timely manner.
 Identifying requirements of new reports and building new reports. Involved in Lean processing
project.