The document outlines the professional summary and experience of Neha, a business analyst with over 6 years of expertise in facilitating between business systems and IT, primarily in insurance and healthcare. It details her skills in software development life cycle methodologies, creating UML diagrams, conducting feasibility studies, and managing user acceptance testing while highlighting her proficiency in various technical tools and programming languages. Neha's work history includes roles at Kanshe Infotech and Computer Sciences Corporation, where she managed requirements documentation, stakeholder communication, and project management across multiple projects.

1. NEHA
+91-9999820986 | bansal.neha1987@gmail.com
Faridabad, India
PROFESSIONAL SUMMARY
• Over 6 years of experience as an accomplished facilitator between business systems and
information technology and have hands on experience of working in various domains such as
Insurance and Healthcare.
• Extensive understanding of Software Development Life Cycle (SDLC) including analysis, design,
development and testing of software application in methodologies such as Agile (SCRUM ),
Waterfall, Iterative Software Development Life Cycle Process as per Rational Unified Process (RUP).
• Expertise in analyzing business and development specifications as well as detail design to develop
requirements, conducting feasibility studies and document generation.
• Well versed in creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams,
Activity Diagrams as well as Data Flow Diagrams, Entity Relationship Diagrams, and Flow Charts
using MS Visio.
• Extensive experience in conducting Risk Analysis, and Impact Analysis.
• Expertise in modeling businesses processes, preparing Training Manuals and Knowledge Transfer
Manuals.
• Hands on experience in executing SQL queries for generating reports.
• Skilled in the areas of writing Business Requirements Document (BRD), Functional Specifications
Document (FSD) and System Requirement Specifications (SRS).
• Experienced in conducting Joint Application Development (JAD) sessions, project meetings and
document review sessions.
• Experienced in defining Test cases, reviewing Test Procedures, and maintaining Test Scripts.
• Proficient in learning new technologies and quickly adapting to new environment.
• Proficient in Technical writing, Business writing, Business Process Modeling and Testing.
• Flourished in both independent and collaborative work environments with quick learning abilities
and excellent communication skills, presentation skills.
TECHNICAL SKILLS
Testing Tools Rational Quality Manager, Rational Functional Tester, Rational
Performance Tester, QTP, HP Quality
Methodology Agile (Scrum), XP, Waterfall, RAD, UAT
Operating Systems Windows 9x/XP/2000/2003/Vista/7/8
Programming
Languages
SQL, Oracle, .NET, Java, Cobol, JCL, DB2, Microfocus Cobol, Nex
Cobol.
Business Modeling
Tools
MS Visio, ERP, Rational Requisite Pro, ClearQuest, JIRA.

2. Software MS Office, MS Project, Sharepoint
Domain Insurance(Life and Annuities, Payouts), Healthcare
PROFESSIONAL EXPERIENCE
Kanshe Infotech – Texas, USA Jan 2015 – Oct 2015
Business Analyst
• Gather business and technical requirements and writing the Business Requirements Documents
(BRD).
• Work with Stakeholders and IT Developers on software applications design and implementation.
• Create Process Flows and Mock-Ups.
• Manage Test Cycles – Writing Test Cases for User Acceptance Testing (UAT), Conduct User
Acceptance Testing (UAT), Manage Defect Reporting.
• Handling multiple projects simultaneously.
• Designed standardized templates and procedures for Business Analyst Team which include
Requirements Reference and Traceability, Team Metrics, Test Plan Templates and Project
Tracking Log.
• Responsible for Training and Mentoring other Business Analyst.
Computer Sciences Corporation - Noida, India July 2010 – Sep 2014
Business Analyst
(Client: Western and Southern) Jun 2014- Sep 2014
The scope of the project was to upgrade WMA application with new features as per the business needs
to the existing system. This involved major part of reviewing the existing system and analyzing the new
business need to make more secure, user-friendly, and performance oriented web solution. It is an
insurance based product based on Java Technology.
Responsibilities:
• Worked as business analyst to support and re-design the current system.
• Facilitated and managed JAD sessions with SME’s from various business departments.
• Prepared BRD (Business Requirements Document), FRD (Functional Requirements
Document) .and supporting documents containing essential business elements, detailed
definitions and descriptions to analyze and document business data requirements.
• Functioned as the primary liaison between the business line, operations, and the technical areas
throughout the project cycle.
• Partnered with the technical areas in the research and resolution of system and process
problems.

3. • Analyzed the operational procedures/methods and recommend changes for improvement –
with an emphasis on automation and efficiency.
• Played a major role to conduct successful User Acceptance Testing (UAT).
(Client: Global Atlantic Financial Group) Dec 2013- May 2014
• Served as liaison between Business Owners and IT Application Development to provide solutions
to help meet end user needs.
• Worked with Subject Matter Experts (SME) to determine requirements. Elicited the requirement
using elicitation technique like Surveys, JAD, Brainstorming and Interviewing Sessions.
• Followed a structured approach to organize requirements into logical groupings and developed
Business Requirement Documents (BRD) from essential Business Process, Business Rules,
information needs and ensured that critical requirements are not missed.
• Worked on the Universal Life and Traditional Life.
• Developed and integrated effective out-of-the-box workflows and Info Path forms for project
Business Requirement Document.
• Conduct training presentations through Microsoft Live meeting and presenting instructions
through the use of PowerPoint.
• Developed UML Use Cases for the application and prepared the detailed Work flow diagram
based on the proposed enhancement for the system.
(Client: Transamerica) Dec 2010- Nov 2013
• Working with clients to better understand their needs and present solutions using structured
SDLC approach.
• Documented the user requirements Analyzed and prioritized them and converted them as
system requirements that must be included while developing the software.
• Assigned tasks among development team monitored and tracked progress of project following
agile methodology.
• Held responsibility for creating business flow diagrams and charts using MS Visio.
• Worked with various vendor groups to gauge the effectiveness of their solution.
• Analyzed data and created class diagrams and ER diagrams for designing databases.
• Led JAD sessions with analysts, business group, developers and testers to define and document
use cases, process flows, story boards, activity swim lane diagrams, specifications, data details,
scenarios (primary, alternate), validation rules, screen mockups and entry and exit criteria.
• Involved in testing the conversion of the application into web application using XML web
services
• Created wireframes and storyboards.
• Planned and defined Use Cases created Use Case diagrams, Scenarios and Use Case Narratives
using the UML methodologies.
• Created Mock-up forms in MS word for better visualization and understanding of the software
solution.
•
RPS Base Team Sep 2010 – Nov 2010
• Responsible for gathering requirements, designing, developing and testing.

4. • Involved in creating logical and physical models.
• Migrated data from heterogeneous data sources and legacy system to centralized SQL Server
Developed workflow and process diagram to derive requirements for existing systems
enhancements
• Responsible for identifying and documenting business rules and creating detailed Use Case
• Conduct User Acceptance Testing (UAT).
• Worked with development and testing teams to accomplish timely release objectives.
Hewitt Associates, IND SCS II – Noida, India
(Client: RR Donnelley) Sep 2009- June 2010
• Conducted a requirement analysis to check the feasibility of the requirements related to the
project scope.
• Directly interacted and assisted the project manager and team members to allow compliance
with successful implementation of project within time and cost.
• Managed project risk management and business process reviews over the implementation of
different applications.
• Analyzed standard industry practices of back office applications of financial institutions.
• Captured business process flows and reengineered process to achieve maximum outputs.
• Drafted test strategies and test plans to verify accuracy of the functionality, security, fault-
tolerance, performance and successful system integration.
• Coordinated User Acceptance Testing and verified the correct output as per the requirement.
• Conducted training program from employees to understand the requirements and properly
respond to the clients based on the company guidelines.
• Managed and tracked the defects, and reported the issue to developers for the required solution.
EDUCATION
Bachelor of Engineering (Computer Science)
Maharishi Dayanand University, INDIA