James Cerda is seeking a permanent position to utilize his skills in revenue cycle management, EHR/EMR systems, operations management, project management, and client retention. He has over 20 years of experience implementing healthcare billing software, hospital EHR systems, GPS tracking software, and proprietary patient check-in kiosks. His experience also includes personnel management, process improvement, training, and conflict resolution. Cerda holds a BA in Business Administration and most recently served as Operations Manager for CFWM, where he improved revenue by 23% over two years.

1. James J. Cerda 727-424-0807
15301 58th Street N, Apt. A cdragon2110@gmail.com
Clearwater, FL 33760
Professional Profile
 Objectives
I am seeking a permanent position with an organization that will enable me to use my skill set
to enhance, build and maintain successful engagements with clients and team members, as
well as meet corporate objectives as I continue expand my knowledge base and grow
professionally.
 Skill Set Profile
Revenue Cycle Management
EHR and EMR output files 835, 837i and 837p
Operations Management
Proprietary EMR Integration Software
(iPad Kiosk for Patient Point)
Microsoft Office Applications
Word, Excel, PowerPoint, Visio, Project
JIRA, Confluence Implementation Project Management
Application Support Risk Analysis
Process Improvement Institutional Training
SDLC (Software Development Lifecycle) SDLC
Client Retention Conflict Resolution
 Work History
CFWM - Operations Manager @ CFWM (Largo, FL)
10/2014 – Present
 CRM Implementation
 Personnel Management
 Inventory Management
 Scheduling
 Process Improvement
Implementation Project Manager - Patient Point (Orlando, FL)
09/2013 – 07/2014
 SDLC
 Implementation Project Management utilizing JIRA and Confluence
 Process Improvement
 Team Management

2. Implementation Project Management - The SSI Group (Clearwater, FL)
07/2004 – 08/2013
 Hospital Billing Software Implementation
 Revenue Cycle Management
 Systems Analysis
 Senior Leadership and Line Staff Training
 Application Support
 Process Improvement
 Risk Analysis
Implementation Project Management - ProTech Monitoring (Odessa, FL)
05/1999 – 03/2004
 GPS Software & Hardware Implementation
 Systems Analysis
 Institutional Training
 Application Support
 Process Improvement
 Conflict Resolution
 Education
BA – Business
Administration
Ashwood University 1997
HSD – General
Education
Oak Hall Private School 1977
 Professional Accomplishments
 Improved revenue income by 23% over a 2 year period at CFWM.
 Restructured the Implementation Protocol for The SSI Group
 Created a Client Retention program for The SSI Group
 Developed Implementation Protocol for ProTech Monitoring
 Developed The Field Testing Protocols for ProTech Monitoring
 Responsible for the implementation of the first GPS Tracking program to
protect victims of domestic violence in the State of South Carolina.
I have had the good fortune to have had the opportunity to work with diverse
groups of clients in multiple industries. This experience has enhanced my
communication, writing and process improvement skill set and made me a better
manager. I have learned that I can adapt to any industry and generate successful
outcomes that satisfied both client and company.