1. Elena-Nicole E. Johns
4458 Spindle Court • Middleburg, Florida 32068 • Office: (904) 366-3011 Cell: (904) 707-3284 • Elena_Johns@csx.com
SUMMARY OF QUALIFICATIONS
 Over 10 years of experience in the railroad industry
 Proficient computer skills that include the Microsoft Office suite, Outlook, Peoplesoft, MQS and Taleo.
 History of implementing innovative changes for the purpose of process improvements
 Used to working in high-profile, confidential situations that are deadline driven
PROFESSIONAL EXPERIENCE
Manager Staffing and HR Administration, CSX Talent Acquisition 2015-Present
 Managing and developing a team of Talent Specialists in regard to Federal regulations pertaining to background
screenings and diversity hiring.
 Created a training and education program around the hiring of Contingent Workers, which required mandatory
participation of all employees who supervise these type of workers.
 Supervised the process of revamping our first-day orientation, Welcome Aboard, for new employees to include
new, relevant topics and to shorten the orientation from two days to one day.
 Responsible for providing all supporting documents that are requested through audit requests initiated by both
internal and external stakeholders, as well as identifying and resolving any potential liability concerns discovered
during the audit process.
 Participated in the selection process for a new background vendor. Once a vendor was selected, I was
responsible for being able to effectively articulate and enforce all company guidelines as associated with the
background and criminal processes.
 I am currently in the research phase of adjusting the current format of the Management Trainee Assessment
Center from a highly manual process to an automated one. The goal is to develop a web-based system that
would allow raters to enter their rating scores electronically and have the scores automatically tallied. This would
improve current processes and reduce the risk of human error.
 Assisting Learning and Development to identify key learning concepts in the Talent Specialist Training Manual,
which is approximately 70 pages in length, to highlight the more complex concepts in a newly designed e-
learning course for all future Specialists who will be new to the role. The purpose of this project is to not only
emphasize key points in the training program, but also to take a more action-oriented approach to learning the
new role.
Staffing Specialist, CSX Talent Administration 2011-2015
 Enhanced the existing Employee Referral Program to implement new payout guidelines, developed a marketing
campaign to target both Management and field employees, and restructured the original reports to include more
efficient reporting on trending data.
 Worked with the Career Progression Planning Program in contacting employees to schedule and complete 1:1
career counseling sessions. These sessions included instructions on creating goals and competencies and
providing a high-level overview of the Success Factors system, as well as discussing CSX’s college partnerships
and tuition reimbursement options.
 Participated in Talent Advisor functions including, but not limited to, intake sessions, candidate selection,
administering phone screens and in-person interviews, as well as providing interview results feedback to

2. candidates. I have performed the Talent Advisor role in positions associated with the CAO, Mechanical,
Engineering, and Transportation.
 A key member of the One Team, One Process team which had the purpose of aligning process between
Management and Union hiring. My specific role was to represent the Talent Specialists in regards to suggested
changes in process to ensure that the new process does not create conflict with both current guidelines and
future strategies.
 Developed the “How Tomorrow Employs” tagline with Corporate Communications.
 Represented the CAO organization in high-profile, highly confidential interview related logistics and scheduling. I
also participated in the voluntary and in-voluntary separation events with the company.
 Developed the Disaster Recovery Plan for HR, LR and Comp and Benefits, which was approved by the CSX VP
Chief HR & Diversity Officer and the CSX E-Team. This project required interaction with senior leaders within the
company, as well as participating in mock crisis drills.
 Worked closely with outside vendors in regards to Medical Testing and Background Checks.
Public Relations, CSX TellCSX 2006-2011
 Liaison with internal stakeholders to develop strategies for community outreach and problem-resolution.
Generate TellCSX trending reports for field employees and senior leadership.
 Supervised the interviewing and training of new TellCSX representatives.
 Respond to constituent and business partner inquiries by telephone or with written communications, such as e-
mails or letter correspondence.
 Develop and maintain working relationships with CSX officials in several departments including: Pubic Affairs,
Community Affairs, Public Safety and Environment, Risk Management, Engineering and Transportation.
 Served as the TellCSX Disaster Coordinator in 2009, which included participation in the CSX headquarters
disaster drills and the set-up of the TellCSX crisis center in Indianapolis. I have also worked through several
critical events that required the TellCSX team to operate as a 24-hour response team for employees.
 Serving on a committee to help improve and redesign Property Services’ current processes.
Client Specialist, Merrill Lynch 2005-2006
 Responsible for ensuring benefit plans were allocated correctly for clients and assisted with advising them
according to their personal needs.
 Responded to client inquiries for account status updates.
 Discussed financial planning and investment options with clients to set them up for success with retirement.
Assistant Catering Manager, Atlanta Bread Company 2003-2005
 Responsible for supervising and training staff of approximately 30 employees, ensured that store opening and
closing procedures were accomplished, and maintained corporate standards for cleanliness and quality.
 Responsible for interviewing and selection of qualified candidates, as well as terminations.
 Responsible for training of new employees in restaurant procedures and in accordance with state food-handling
guidelines.
 Catered large events and meetings. Responsible for the planning, ordering and billing of events.
EDUCATION
Bachelor of Science (BS) Public Relations; University ofFlorida; Gainesville, Florida 2005
Minor: Business Administration