Sharon Roberts is a manufacturing professional with over 25 years of experience in quality assurance, safety, training, purchasing, and project management. She currently works as a PCN/PPAP Coordinator for Caterpillar, where she ensures supplier and customer part approval processes, leads audits, and trains new employees. Prior to this, she held roles in packaging, customer service, and safety training. Roberts has a bachelor's degree in organizational leadership and various certifications in quality management and safety.

1. Sharon Roberts
2602 E 1700 North Rd. • Flanagan, Il 61740
Phone: (309) 310-5421• Email: robersk99@gmail.com
LinkedIn: https://www.linkedin.com/in/sharon-roberts-37ba7b9b
ProfessionalSummary:
Distinguished, talented, and accomplished manufacturing professional with dedicated work ethic,
equipped with more than 25 years of comprehensive achievements in quality assurance, safety,
training and development, purchasing, inventory, process development, and project management.
 Highly adept at initiating strategies essential to improving work efficiencies and
strengthening overall operational effectiveness.
 Recognized consistently for high level of integrity, exceptional multi-tasking and problem
solving ability, positively influencing others, and strong commitment to quality excellence.
 Extensive experience working with multi-cultural groups in a variety of positions.
 Leadership Focus:
o Outstanding communication and leadership skills with a broad understanding of business
operation, managerial philosophies, and values.
o Facilitate effective and timely decision making while optimizing expense management.
Education/Certifications:
05/2015 Eureka College Eureka, IL
 Bachelors, Organizational Leadership, 4.0 GPA –Alpha Chi
1982– 1984 Western Kentucky University Bowling Green KY
 Earned 75 credit hours
08/2015 Caterpillar QMS/ISO 9001 Auditor Certification Pontiac, IL
Continuing Education:
Communication Skills, OSHA General Industry 40 Hour Course, Diversity, Ergonomics, Train
the Trainer, Langevin Learning Services Instructional Techniques, Team Building seminars,
International Material Data System (IMDS), Postal Classification Reform, and Front Line
Supervision seminars.
Employment Experience:
01/ 2011 - Present Caterpillar Pontiac, IL
PCN/PPAP Coordinator
Quality representative for Caterpillar (CAT), a privately held global sales, manufacturer, and
distributor of construction and mining equipment, diesel and natural gas engines, industrial gas
turbines, and diesel-electric locomotives.
 Process Change Notification (PCN) Coordinator for both the Pontiac and Thomasville
production facilities. Also Production Part Approval Process (PPAP) Coordinator for the
Pontiac production facility.
 Review supplier PPAP and identify accountable person(s) for approval sign off.

2. Resume of Sharon Roberts (Continued) Page 2
 Prepare customer PPAP’s and outline and clarify changes with customer(s).
 Serve as Fuel Systems’ Voice of the Customer and change management representative for
Excellence Through Quality (ETQ).
o Work closely with developers to modify “off the shelf” program to meet the needs of
Caterpillar users and prepare employees for system transition with timelines and initial
user training. Also make recommendations for migrating open and old work into ETQ.
 Develop ETQ training material for different program applications and different audiences
including logistics, production, receiving, and planners.
 Collaborate with developers on the Corrective Action Preventive Action (CAPA) module for
Gen 2 updates and enhancements (another ETQ module).
o Provide valuable input on specific uses and needs of new computer program for the
processes pertaining to PCN, PPAP and Deviation.
 Partner with engineering, operations, and suppliers to identify and resolve issues, ensuring
process control and on time delivery to customers.
 Work closely with Lead Auditor on internal ISO and Caterpillar Quality Management
System (CQMS) audits in Manufacturing, Assembly, Maintenance, and Purchasing. Also
function as auditor guide for third party audits.
 Initiate Incoming Quality Audit (IQA), In Process Validation (IPV), Quality Gate (QG),
Contamination Control audits, and Customer Acceptance Validation (CAV) audits for new
product in preparation for Gateway 5.
 Perform key project management functions in collaboration with engineering, purchasing,
and logistics to ensure product is validated, PPAP’ed, and able to meet forecasted demands.
 Communicate directly with customers regarding changes to steel source and internal and
external process changes.
 Key Quality Department subject matter expert in Rapid Improvement Workshops (RIW's).
o Work with a cross sectional team to focus on a specific process, assembly, or machining
station to improve through put, safety, or quality.
o Proactively identified gaps in the process or production method that could cause quality
and/or safety issues and offer suggestions for equipment improvements.
 Lead Quality Team Member on Fuel Systems New Production Introduction (NPI) program
for Next Generation Common Rail product.
o Maintain quality scorecard, investigate internal and supplier product and process quality
issues, and provide weekly reports to upper management.
 Train new quality employees on CQMS, Caterpillar Production System (CPS), guiding
principles, audit requirements, continuous improvement, and root cause analysis.
 Directly responsible for no missed shipments for the past 3 years. (Missing shipments
because of PPAP's was routine prior 2011).
09/2005 – 10/2006 Gourmet Express, LLC Gridley, IL
Customer Service/Packaging Purchaser/Receiving
Packaging coordinator with Gourmet Express, LLC, a privately held company, headquartered in
Greenville, Kentucky, specializing in the packaging of frozen food meals.
 Negotiated pricing with existing suppliers; research and identify new suppliers for packaging
needs.

3. Resume of Sharon Roberts (Continued) Page 3
 Monitored production schedule and packaging inventory to ensure adequacy of supplies.
o This included running reports to compare physical inventory against usage to calculate
scrap, etc. and utilizing production forecasting as a baseline to order packaging supplies.
 Coordinated supplier shipments and storage schedules for local shipping, China, and Mexico.
 Reconciled offsite distribution center’s physical inventory with shipping catalogue.
 Verified received shipments, counts, and data entry input.
 Performed quality assurance checks and identified defective products.
 Worked closely with supplier(s) to resolve issues and concerns and process returned
merchandise authorization (RMA’s).
o Appointed Consumer Advocate and Response Coordinator. Reported all complaints to
management on a monthly basis and followed up on issues requiring corrective action.
Additional RelevantEmployment Experience:
09/1984 – 03/1999 R.R. Donnelley Pontiac, IL, Torrance, CA,
Bindery Safety /Training Coordinator and Glasgow, KY
Safety Operative/ Trimmer Operator for R.R. Donnelley, a fortune 500 global organization that
specializes in multichannel communication outlets for large and small corporations.
 Executed plant wide inspections on mechanical, electrical, and procedural safety requisites.
 Monitored modifications to production, training, and equipment to ensure OSHA
requirements are met and maintain OSHA required records.
 Functioned as liaison between safety, manufacturing managers, supervisors, and employees.
 Divisional Safety Team member, accountable for the Ergonomic and Bindery Safety Teams.
o Wrote all meeting minutes and notified all non team members of assigned action items.
 Created and implemented training manuals, safety procedures, and standard work
methodologies for Bindery and Shipping employees.
 Conducted training orientations and classes, within scheduled work hours so as to not
generate over time hours.
 Coordinated with outside vendors, equipment suppliers, material suppliers, and postal
employees to supply products and services.
 Renegotiated temporary agency staffing contract, lowering overtime and paid training rate.
 Organized job runs to meet distribution needs and worked with engineering to improve
processes, procedures, equipment and supplies.
 Entered machine work ticket information into AS400 system, generating production, usage
reports, and graphs.
o Graduated from apprenticeship as Journeyman Trimmer Lead Operator in 1988, with
extensive mechanical training in series of operation, trouble shooting, diagnostics, and
preventive maintenance and repairs.
 Performed set ups, repairs, maintenance, and preventive maintenance on assigned equipment.
TechnicalSkills: Microsoft Office and all applications therein, MFG Pro, AS400, ETQ,
IMDS, Facebook and LinkedIn.