Sharon Roberts is a seasoned manufacturing professional with over 25 years of experience in quality assurance, safety, and project management. She is currently a quality analyst at Caterpillar, responsible for overseeing quality processes and ensuring compliance with ISO standards. Her educational background includes a degree in organizational leadership and various certifications, emphasizing her strong commitment to operational excellence and continuous improvement.

1. Sharon Roberts
2602 E 1700 North Rd. • Flanagan, Il 61740
Phone: (309) 310-5421• Email: Roberts_Sharon_K@cat.com
ProfessionalSummary:
Talented and accomplished manufacturing professional with dedicated work ethic, equipped with more
than 25 years of comprehensive achievements in quality assurance, safety, training and development,
purchasing, inventory, process development, and project management.
 Highly adept at initiating strategies essential to improving work efficiencies and strengthening overall
operational effectiveness.
 Recognized consistently for high level of integrity, exceptional multi-tasking and problem solving
ability, positively influencing others, and strong commitment to quality excellence.
 Extensive experience working with multi-cultural groups in a variety of positions.
 Leadership Focus:
o Outstanding communication and leadership skills with a broad understanding of business
operation, managerial philosophies, and values.
o Facilitate effective and timely decision making while optimizing expense management.
Education/Certifications:
05/2015 Eureka College Eureka, IL
 Bachelors, Organizational Leadership, 4.0 GPA –Alpha Chi
1982– 1984 Western Kentucky University Bowling Green KY
 Earned 75 credit hours
08/2015 Caterpillar QMS/ISO 9001 Auditor Certification Pontiac, IL
Continuing Education:
Communication Skills, OSHA General Industry 40 Hour Course, Diversity, Ergonomics, Train the
Trainer, Langevin Learning Services Instructional Techniques, Team Building seminars, International
Material Data System (IMDS), Postal Classification Reform, and Front Line Supervision seminars.
Employment Experience:
01/ 2011 - Present Caterpillar Pontiac, IL
Quality Analyst 8/2017-Current
Quality representative for Caterpillar (CAT), a privately held global sales, manufacturer, and distributor
of construction and mining equipment, diesel and natural gas engines, industrial gas turbines, and diesel-
electric locomotives.
 Set daily priorities for quality employees in Aftertreatment (AT).
 Schedule Marine Society Witness Tests/responsible for all corresponding documentation.
 Schedule and lead pre and post build reviews of required documentation for AT products.
 Research and source quality inspection equipment for AT
 Leader in improving Quality and Safety culture in AT

2. PCN/PPAP Coordinator 2011-7/2017
 Process Change Notification (PCN) Coordinator for both the Pontiac and Thomasville production
facilities. Also Production Part Approval Process (PPAP) Coordinator for the Pontiac production
facility.
 Review supplier PPAP and identify accountable person(s) for approval sign off.
 Prepare customer PPAP’s and outline and clarify changes with customer(s).
 Serve as Fuel Systems’ Voice of the Customer and change management representative for Excellence
Through Quality (ETQ).
o Work closely with developers to modify “off the shelf” program to meet the needs of Caterpillar
users and prepare employees for system transition with timelines and initial user training. Also
make recommendations for migrating open and old work into ETQ.
 Develop ETQ training material for different program applications and different audiences including
logistics, production, receiving, and planners.
 Collaborate with developers on the Corrective Action Preventive Action (CAPA) module for Gen 2
updates and enhancements (another ETQ module).
o Provide valuable input on specific uses and needs of new computer program for the processes
pertaining to PCN, PPAP and Deviation.
 Partner with engineering, operations, and suppliers to identify and resolve issues, ensuring process
control and on time delivery to customers.
 Work closely with Lead Auditor on internal ISO and Caterpillar Quality Management System
(CQMS) audits in Manufacturing, Assembly, Maintenance, and Purchasing. Also function as auditor
guide for third party audits.
 Initiate Incoming Quality Audit (IQA), In Process Validation (IPV), Quality Gate (QG),
Contamination Control audits, and Customer Acceptance Validation (CAV) audits for new product in
preparation for Gateway 5.
 Perform key project management functions in collaboration with engineering, purchasing, and
logistics to ensure product is validated, PPAP’ed, and able to meet forecasted demands.
 Communicate directly with customers regarding changes to steel source and internal and external
process changes.
 Key Quality Department subject matter expert in Rapid Improvement Workshops (RIW's).
o Work with a cross sectional team to focus on a specific process, assembly, or machining station to
improve through put, safety, or quality.
o Proactively identified gaps in the process or production method that could cause quality and/or
safety issues and offer suggestions for equipment improvements.
 Lead Quality Team Member on Fuel Systems New Production Introduction (NPI) program for Next
Generation Common Rail product.
o Maintain quality scorecard, investigate internal and supplier product and process quality issues,
and provide weekly reports to upper management.
 Train new quality employees on CQMS, Caterpillar Production System (CPS), guiding principles,
audit requirements, continuous improvement, and root cause analysis.
 Directly responsible for no missed shipments for the past 3 years. (Missing shipments because of
PPAP's was routine prior 2011).

3. 09/2005 – 10/2006 Gourmet Express, LLC Gridley, IL
Customer Service/Packaging Purchaser/Receiving
Packaging coordinator with Gourmet Express, LLC, a privately held company, headquartered in
Greenville, Kentucky, specializing in the packaging of frozen food meals.
 Negotiated pricing with existing suppliers; research and identify new suppliers for packaging needs.
 Monitored production schedule and packaging inventory to ensure adequacy of supplies.
o This included running reports to compare physical inventory against usage to calculate scrap, etc.
and utilizing production forecasting as a baseline to order packaging supplies.
 Coordinated supplier shipments and storage schedules for local shipping, China, and Mexico.
 Reconciled offsite distribution center’s physical inventory with shipping catalogue.
 Verified received shipments, counts, and data entry input.
 Performed quality assurance checks and identified defective products.
 Worked closely with supplier(s) to resolve issues and concerns and process returned merchandise
authorization (RMA’s).
o Appointed Consumer Advocate and Response Coordinator. Reported all complaints to
management on a monthly basis and followed up on issues requiring corrective action.
Additional RelevantEmployment Experience:
09/1984 – 03/1999 R.R. Donnelley Pontiac, IL, Torrance, CA,
Bindery Safety /Training Coordinator and Glasgow, KY
Safety Operative/ Trimmer Operator for R.R. Donnelley, a fortune 500 global organization that
specializes in multichannel communication outlets for large and small corporations.
 Executed plant wide inspections on mechanical, electrical, and procedural safety requisites.
 Monitored modifications to production, training, and equipment to ensure OSHA requirements are
met and maintain OSHA required records.
 Functioned as liaison between safety, manufacturing managers, supervisors, and employees.
 Divisional Safety Team member, accountable for the Ergonomic and Bindery Safety Teams.
o Wrote all meeting minutes and notified all non team members of assigned action items.
 Created and implemented training manuals, safety procedures, and standard work methodologies for
Bindery and Shipping employees.
 Conducted training orientations and classes, within scheduled work hours so as to not generate over
time hours.
 Coordinated with outside vendors, equipment suppliers, material suppliers, and postal employees to
supply products and services.
 Renegotiated temporary agency staffing contract, lowering overtime and paid training rate.
 Organized job runs to meet distribution needs and worked with engineering to improve processes,
procedures, equipment and supplies.
 Entered machine work ticket information into AS400 system, generating production, usage reports,
and graphs.
o Graduated from apprenticeship as Journeyman Trimmer Lead Operator in 1988, with extensive
mechanical training in series of operation, trouble shooting, diagnostics, and preventive
maintenance and repairs.
 Performed set ups, repairs, maintenance, and preventive maintenance on assigned equipment.
TechnicalSkills: Microsoft Office and all applications therein, MFG Pro, AS400, ETQ, IMDS.