Fred Kurszewski has over 15 years of experience in IT support roles, including systems administration, technical support, and security administration. He has extensive experience supporting large healthcare organizations with complex IT infrastructures. Currently he maintains IBM iSeries servers and AS400 hardware for a healthcare company, responsible for 24/7 monitoring and issue resolution. He holds several technical certifications and is working toward additional certifications in Microsoft and CompTIA topics.

1. Fred Kurszewski
Fred.kurszewski@gmail.com Mobile: (615) 766-2333 www.linkedin.com/fredkurszewski
Education: Keiser University Fort Lauderdale, Fl. 03' - 05'
● Bachelor of Science - Management Information Systems (MIS)
● Associate of Arts - Business Administration (BA)
Skills:
✓ Experienced working with wide range of clientele from remote end users to executive/senior-level mgmt
✓ Highly motivated; eager to learn new technologies,policies, processes and procedures
✓ Excellent verbal/written communication skills; strong team leadership/project mgmt capabilities
✓ Works well in group situations or on independent assignments
✓ Completed in-depth project management course on key PM terminology/concepts,work collaboration, conducting
well organized high-level meetings, and focusing on improved future outcomes
✓ Extensive training in IT: compliance/code of conduct/change management/production turnover
✓ Friendly, well-balanced; goal-oriented, strong work ethic, aggressively seeks challenges
✓ General working knowledge of PBX and VOIP phone systems
Awards:
o All-American Collegiate Award - Keiser University (04')
o Dean’s List / A Honor Roll - Keiser University (3.93 GPA)
o Annual Perfect Attendance Achievement Award - Keiser University (3 yrs , 03'-05')
Certs/Studies:
▪ Microsoft Certified Professional/MCP (Managing and Maintaining Windows Server)
▪ Currently working toward MCSA (Microsoft), Network+, and Security+
▪ Extensively studied Windows 7 Config/Admin, CompTIA Hardware/Software, MS Exchange 2010 Config/Admin
Experience: Community Health Services (CHS) – Franklin, TN.
Datacenter Midrange Operations/Tier 3 (April 15’ – Present)
➢ Maintain 24/7 IBM iSeries HMS OS400 software and AS400 hardware operations for 22 corporate-housed iSeries
servers and 185 facility servers
➢ Directly support 135,000+ users employing 199 acute care and med surg hospitals/ambulatory clinics collectively
servicing 31,500+ licensed beds in 29 states
➢ Around-the-clock monitoring of all iSeries subsystems,jobs,queues,programs, message waits, hardware status,
network connections,systemprocesses,IPLs, dayends/monthends,backups
➢ Responsible for processing all application change promotion requests through patient cycle and otherdepts
(financial, general ledger, clinical, patient accounting,medical records, pharmacy, engineering/programming)
➢ Regularly maintain daily/monthly/quarterly/yearly incremental and full systemsave backups/restores through
tape/BRMS/virtual libraries on multiple platforms; track/log pickups and returns with local data management
vendor
➢ Configure/troubleshoot Systemi Navigator, systemprint writers, spoolfiles/reports/outques,Zebra form/label
printers/remote writers, network LAN printers, workstations, external devices, HMC console connections,
FTP/Telnet connections,interactive/batch sessions,and emulated direct session connect machines
➢ Systematically/chronologically complete standard daily shift tasks (verify DASD/CPU utilization reports, prep
systems for upcoming jobs, move files/queries, process AP positive pay for banking vendors,run Patient
Accounting Accounts Processing (PAAP), schedule/execute jobs,run reorg checklists on servers to clear system
space,validate job termination reports and respond accordingly, analyze dayend/monthend metrics for irregular
changes,assess upcoming team projects/requests to plan weekly schedules)
➢ Work regularly with Corp IBM iSeries, Corp Medhost/HMS,CHS Engineering, and CHS Programming
analysts/technicians to assess systemand programical issues,determine causaleffects, and initiate rapid resolutions
➢ Submitting/tracking/completing change requests for all systemchanges (IPLs, full systemsaves,manual
dayends/monthends,upgrades,releases,program temporary fixes (PTFs))

2. ➢ Escalation support for all CHS on-site facility IT, systemvendors,and corporate contracted employees
➢ Manage project/service requests through enterprise-wide ticketing management platform; assist to
evaluate/rectify/field IT support/security request calls/tickets (2000+/wk received)
➢ Organizing/initiating bridge calls between technical resolution contacts for high priority/critical issues
Supported Applications/Systems
Aldon software change management, Iron Mountain/Secure Sync Backup Management and Storage,
Help Systems Robot Network/Console/Schedule AS400/OS400 systems mgmt/monitoring, IBM
iSeries HMS OS400(software)/AS400(hardware); Meditech health information management,
Nimbus/Nimsoft network/interface monitoring and alert suppression, Remedy change
request/ticketing management, Systemi Navigator
Sr Tech Support (Mar 14’ – April 15')
➢ Actively support 135,000+ users for mult-domain environment supporting 208 acute care and medsurge
hospitals/ambulatory clinics collectively servicing 31,500+ licensed beds in 29 states
➢ Engage all levels of 400-member corporate IT team to effectively track and support PC, application, server,
interface, network, and database issues through closure status within stringent HIPAA, SOX, and SLA guidelines
➢ Tier2 troubleshooting and policy/process/procedure support for all CHS on-site facility IT and remote
employees/contractors/vendors (roughly 1000 technicians)
➢ Remotely support all corp/facility/traveling end users on wide range of application, desktop, laptop, server, mobile
device, network/local printer, and IP phone technical issues
➢ Tier2 troubleshooting for corp security support team(application/systemsecurity access-related requests)
➢ Track/manage project/service requests through enterprise-wide ticketing management platform; assist to
evaluate/rectify/field IT support/security request calls/tickets (2000+/wk received)
➢ Train/mentor staff; test/document processes/procedures/audit compliance/change control/QA on new technologies
➢ Tier 2 break/fix migration support for recent 70+ hospitalacquisition and 100+ applications/systems conversion
➢ Served on Cerner security/app support teamfor 6 months as Tier2 Analyst/Asst Engineer (secondary interim role)
➢ Building/troubleshooting frontend/backend printing for enterprise-wide array of Unix/WAS network printers
➢ Image/configure/deploy desktops/laptops/mobile devices for corp/remote employees/contractors/vendors
➢ Provisioning/deprovisioning network accts and all access for corporate/remote employees/contractors/vendors
➢ Creating/transferring ISO images/data via DVD/CD w/ assorted writing software
➢ Restoring deleted/missing files/folders via Shadow Copy/Prev Versions technologies
➢ Organizing/initiating bridge calls between technical resolution contacts for high priority/critical issues
Supported Applications/Systems
Acronis (backup/protection/recovery),Active Directory (network administration),Android OS (mobile devices),
Apache Tomcat (web server/app mgmt), Avaya CMS Supervisor/Messaging Admin (call mgmt), Bitlocker
(PC/laptop encryption),Blackberry (mobile devices),BMC Remedy (ticket/report mgmt),CaradigmVergence
(access mgmt), Cerner Millenium (FirstNet, PathNet,PharmNet, PowerChart,RadNet, SurgiNet),Citrix
GoToMeeting (remote administration/web conf),Citrix Xen App (networking platform),Credent Mobile
Guardian (data protection),Dameware (remote administration), E-Archive (document scan/archival),
Exchange/Outlook (email),Expresso (access mgmt), IBM Websphere ApplicationServer/WAS (),Identity Vault
(network/application security mgmt), Konical Minolta Pagescope Admin (print/scan mgmt), Kronos (time
keeping),Sage (asset mgmt), Mac (Apple OS), Medhost/HMS/AS400 (patient accounting),McAfee Iron Mail
(email encryption) , Mckesson/Horizon (patient accounting),MetaTool Security Identity Manager (SIM),
Microsoft Azure (multi-factor auth VPN), Microsoft Office, Microsoft System Center Configuration Manager
2012/SCCM (systems/software/asset mgmt), Microsoft Windows XP/7/8 (OS), Mirth Connect Admin/HL7
(interface engine/config portal),Nimsoft/Nimbus (IT monitoring),Oracle EssBase (business analytics),Oracle
Hyperion (financial),PACS (medical imaging),Quest Active Roles Server (ARS) (account mgmt), Remote
Desktop Manager Enterprise (remote connection mgmt), Symantec Enterprise Vault (document archival),
Symantec Guardian Edge/Endpoint (data encryption),Taleo/Ultipro (HR/payroll),Timestar (time tracking),VPN
(Mult-fact auth; JuniperNetworks/DUO), Wiki sites (documentation), Windows PE (imaging),Xmatters

3. (communication/alerts)
Universal Health Services (UHS) (FNA: Psychiatric Solutions Inc.)-Brentwood, TN. 08' - 14’
Corporate Business/Financial Applications - Technical Analyst (Jan 12'- Mar 14’)
➢ Troubleshoot/resolve health information systemand application-based technical issues for over 300 nationwide
hospitals/clinics/schools in 37 states
➢ Provide remote/on-site technical assistance and training on assorted medical systems to hospital staff for the
following behavioral health-related job functions: Inpatient/Outpatient Care, Admissions, Intake/Marketing,
Risk Management/Assessment, Utilization Review, Business Office, Patient Accounting/Revenue Cycle, Payor
Reimbursement, Acct Receivable/General Ledger Reconciliation/Contractuals, Clinical/Financial Reporting,
Medical Records/Coding
➢ Process service requests through an enterprise-wide ticketing management platform within SOX/HIPAA
compliance, company SLAs, and HIM protocol guidelines
➢ Assist in planning/installing/implementing/testing/training/follow up/support ofbehavioral healthcare patient
accounting/revenue,clinical quality management, and pharmacy systemmigrations/conversions
➢ MedSeries4/AS400 migration team member; ranked #1 priority in Fortune 500 company employing 65K+ w/ annual
revenue almost $8 billion
➢ Field priority objectives/facilitate communication channels between corporate/facility management, BO/medical
personnel, on-site techs/supporting vendors
➢ Create & organize project plans/meeting agendas/web confcalls for business application and sys migration teams
➢ Construct/organize/facilitate systemmigration tasks in Microsoft BrightWork Sharepoint project management
systemfor corporate IT/facility/contract/vendor personnel
Supported Applications/Systems
MedSeries 4 (patient accounting), HMS/iSeries (patient accounting), SSI (rev mgmt), Citrix Xen App
(networking platform), Medik (patient billing), Emdeon (rev mgmt), Midas (patient tracking), Zirmed (rev
mgmt), Kicktech (telephony/call tracking), BrightWork (project mgmt), Televox (telephony/call tracking), Active
Directory (network mgmt), Sharepoint (collaboration), Cisco VPN (remote access),Windows 8/7/XP, MS
Server 03/08/12,ServiceDesk (ticket mgmt), Exchange/Outlook, Sequel Viewpoint (queries/dashboards)
Senior Corporate Account Security Administrator (June 08'-Dec 11')
➢ Processed security access requests and service tickets for 12K+ end users,ensuring all configuration properly
adheres to company IS policy/procedure and SOX/HIPAA regulation
➢ Configured security/menuing/delegation for wide range of business mgmt and networking systems/applications
Active Directory (network mgmt), AD Manager Plus (object mgmt), Citrix XenApp/Presentation Server
(networking platform), Exchange 08, Healthcare Management Systems/HMS (patient accounting), iSeries
(AS400), Sage MAS 200 (accounting), Medik (patient billing), Outlook10, Blackberry (mobile devices),
Server,
03/08,Sharepoint (collaboration), XP/Windows 7, Health Suite (clinical collaboration), Mantis (ticket
mgmt), Oracle Hyperion (financial), Service Desk (ticket mgmt), Upstream (marketing), Ultipro (payroll),
Kronos (timekeeping)
➢ Provisioned user shares/permissions and completed wide assortment of network housekeeping tasks for a 200+
server VMware-driven data center
➢ Remotely configured NTFS/SMB/NFS security access and permission propagation in multi-domain/child domain
trusted environments
➢ Held primary role managing network account and share security for 12K-user mass migration project
➢ Actively managed/maintained/redesigned web-based issue tracking systemsupporting 110 nationwide behavioral
health facilities and RTCs
➢ Set up quarterly/annual audit disables/reenables w/ scripts/PowerShell on network and othersystemaccounts to
correspond with internal/external IT audit standards

4. ➢ Worked with team/dept members to revamp processes,design/complete projects, provide support/analysis,
troubleshoot issues,increase performance, maintain correspondence,and reduce IT operating expenses
➢ Designed IT security training/configuration documentation/logistics for roughly 30 applications/systems/interfaces
➢ Planned/designed/tested/implemented state of the art security access request systemfor over 12K end users
➢ Worked directly with senior level corporate management to streamline security process and develop/improve
departmental workflows
➢ Trained/mentored corp/facility staff on company IS policy/procedure and SOX/HIPAA standards
IBM (Supporting ABN Amro Mortgage, Citigroup Financial) - Sunrise, Fl. 06' - 08'
Systems Administrator
➢ Managing wide range of tasks including helpdesk, desktop,and server support responsibilities
➢ Supported 700+ end users in 15 departments on an enterprise-scale, multi-network production environment
➢ Diagnosed and resolved 3000+ network/local PC/application/email issues
➢ Low/high end server management with Microsoft Windows Server 2000/2003
➢ Created/configured/managed user/group accounts in Microsoft Active Directory 2000/2003
➢ Managed user profiles/connections on a 20-server Citrix farm with Citrix Presentation Server
➢ Configured NTFS/Share permissions and group membership for all network resources
➢ Managed email/calendar collaboration on Microsoft Exchange Server 2000/2003
➢ Installed/configured/managed IBM Lotus Notes collaboration software connections
Server Support
➢ Installed/configured VMWare ESX Server 3.0; managed virtual machines w/ ESX Service Console
➢ Installed/configured Blackberry devices on Blackberry Enterprise Server (BES)
➢ Maintained VPN connections and secure tokens (RSA Ace, IPASS, Nortel, AT&T)
➢ Maintained Terminal Server connections with Microsoft Terminal Server Manager
➢ Managed Loan Origination Software for transaction/finance/data requests with ESP Q Administrator
➢ Created and performed network maintenance/replication jobs with Microsoft SQL Server Enterprise Manager
➢ Generated and published reports using Crystal Reports Professional Edition
Desktop Support
➢ Installed/configured/repaired local/network desktops, laptops, pdas, printers, scanners, and fax machines
➢ Troubleshot network and application issues on Microsoft Vista, XP, 2000,98 and Mac operating systems
➢ Worked regularly with Microsoft Office Suite applications including Outlook, Access,Excel, PowerPoint, Word
➢ Familiar with many business-dependent applications (Workdesk G360, Boomerang, Closer, IFAS)
➢ Created/processed/resolved over15,000 service requests in Peregrine Systems Service
Backup Administrator
➢ Created/managed daily backup jobs and restores with Veritas Backup Exec for Windows Servers (ver 10)
➢ Managed tape media/data silos using web-based Iron Mountain Secure Sync Media Management
➢ Imaged hard drives using RDP Deployment Server and created images using Altiris Management Software
Bellsouth- Fort Lauderdale, Fl. 05' - 06'
Tier 2/3 Technical Support
➢ Provided internet/pc tech assistance to ISP clients in 9 states
➢ Troubleshot 6000+ networking/application/OS/hardware issues
➢ Configured 3rd party vendor modems, routers/switches/firewalls/DVRs/wireless systems/otherrelated hardware
➢ Provided support on multiple network platforms including LAN/WAN/VPN
First United - Hollywood,Fl. 03' - 04'
Systems Analyst/Network Administrator
➢ Scheduled/conducted interviews w/ management/staff on systemrequirements
➢ Analyzed, redesigned/rewired a 100+ userTCP/IP network

5. ➢ Provided on-site follow up support for 12 months
References May Be Furnished Upon Request - See Recommendations/Endorsements Section on bottom of LinkedIn.com profile