Results-driven professional with many years of work experience, highly motivated with strong leadership qualities, passionate and flexible about using operational and people management experience to build high performing program services.

1. MARK TONNY KIMUMWE
seeta - Mukono, Uganda 256
+256 777436061
mtkimumwe@gmail.com
PROFESSIONAL SUMMARY
Accountable, Client & results orientated, Commitment to continuous learning, Communication, Empowering &
building trust, Good Judgement & decision making, Managing performance, Negotiation & conflict resolution,
Organizational awareness, Planning & organizing, Political awareness, Teamwork & collaboration.
EXPERIENCE
PACYMOT CONSULT LIMITED
Kampala, Namugongo
General Manager 04/2022 to Current
 Hire, train and monitor staff performance and offer mentoring to junior team members.
 Achieve productivity improvements while enhancing quality control operations to reduce overhead.
 Empower staff members to contribute to continuous improvement, quality and growth of company.
 Promote business profitability by tracking performance indicators and driving corrective action.
 Devise marketing objectives and advertising strategies to drive maximum Return On Investment (ROI) of
promotional efforts.
 Drive sales by managing several multi-units within facility.
WATER MISSION UGANDA
Arua, Rhino Camp Refugee settlement
Assistant WASH Officer 01/2020 to 02/2022
 Supported the formation, training and follow-up of Safe Water Committees on the already existing and new
safe water projects within the refugee camp
 Delivered official recommendations on correct methods for implementing rules and regulations.
 Implemented corrective actions to reduce pollution of water, air, or soil.
 Surveyed staff to identify workplace concerns requiring attention.
 Mobilized communities in the assigned locations to participate in WASH activities as need raised
 Supported the role out of user fee contribution among refugee communities and activate WASH promotion
by the Promoters
 Participate and routinely document lessons learnt and MSC-most significant case studies arising from the
refugee communities
 Developed and submitted weekly & monthly timely reports on the program in the respective communities
 Participate and contribute towards development of tools for assessments and collection of baseline data for
WASH related activities
 Verified safe, sanitary and environmentally-friendly operations at work sites
 Supported the mainstreaming of the Gospel of Jesus Christ in the communities
 Completed planned inspections of workplaces, assessing environment, equipment and practices against
requirements.
ORANGE/ AFRICELL UGANDA LIMITED
Jinja, Service Centre / Shop
Customer Sales Representative 06/2012 to 12/2019
 Promoted and maintained a high quality, professional, service-orientation of company's image among our
clients for our territory
 Resolved customer inquiries and complaints in relation to service/product availability from time to time
 Balancing daily systems sales report against physical cash /cheque collections
 Undertook after sales support, like installations, advising clients on product/service usage and offer general
customer care
 Assist in stock taking every end of month under the supervision of immediate supervisor
 Developed new customer accounts and maintained client's data base and follow ups
 Met frequently with shop management to discuss product needs, accomplish sales goals and facilitate sales
growth.
 Negotiated and closed deals with minimal required support from sales and finance managers.
 Determined prospect needs to provide information on suitable products and services.
 Visited customer locations and represented company at industry events to demonstrate products.
 Maintained comprehensive brand and product knowledge to maximise sales opportunities and meet set
targets.

2.  Grew customer base by acquiring new customers and identifying needs to deliver relevant products.
 Developed professional sales presentations, seminars and exhibitions to creatively communicate product
quality and market comparisons.
 Liaised with potential customers to determine needs and provide recommendations.
ORANGE TELECOM
Kampala, Nakasero
Call Centre Agent 01/2012 to 05/2012
 Dealt with complex customer complaints professionally and politely, resolving issues with favourable
solutions.
 Made high volume of sales calls per day exceeding company outbound call targets.
 Applied correct hold and transfer procedures, consistently keeping call times within timeframe target.
 Guided callers through troubleshooting, navigating company site and using products or services.
 Collaborated with other call centre professionals to improve customer service.
 Support with outbound calls to customers about specific sales and marketing promotional campaigns.
WILSKEN AGENCIES LIMITED
Kampala, Lukuri Nanganda
Field Supervisor 01/2010 to 12/2011
 Managed an extensive amount of reporting, balancing fieldwork with office time using prioritisation and
time management skills.
 Developed successful resolutions for issues that arose during field operations.
 Spearheaded special projects and resolved complex problems that impacted research management and
business direction.
 Monitored systems functioning closely, troubleshooting and resolving issues.
 Liaised with team members to promote public relations strategies.
 Monitored timelines, set up order of operations and managed field schedules.
 Kept project managers and supervisors informed on status of assigned projects and tasks.
 Supported general operation and administrative needs of survey teams and policy and research division.
 Helped with quality control administration and remote monitoring across projects to quality standards and
protocols.
SYNOVATE GROUP & WILSKEN AGENCIES LIMITED
Kampala, Nakasero & Lukuri Nanganda
Field Enumerator 03/2008 to 12/2009
 Tabulated survey results to help create survey reports.
 Adhered to approved questions during interviews.
 Formulated questions with survey sponsors to elicit accurate information.
 Documented responses following established guidelines.
 Maintained interview notes and recorded responses for future reference.
 Reached out to people by telephone, face-to-face, or virtual means.
 Identified trends on target market to facilitate strategic development and feasibility studies.
CORE QUALIFICATIONS
 Demonstrated in-depth knowledge of all aspects
of Customer Service Delivery with proven
analytical skills
 Experience in the Telecommunication in the
marketing and sale of products/or projects and in
tender project management preparation and
coordination.
 Advanced knowledge in Administration, Strong
negotiating, communication and MS Office skills
 Excellent organizational, planning, written and
verbal communication skills.
 Excellent leadership management skills and the
ability to prioritize and multitask.
 Good morals, integrity and High levels of
confidentiality.
 Safety strategy implementation and
Environmental health expertise
 Life transformation through Safe water and
Infectious disease prevention
EDUCATION
MASTERS OF BUSINESS ADMINISTRATION: MARKETING 2022
Makerere University Business School, Kampala
BACHELOR (HONS) OF ARTS: SOCIAL SCIENCES 2008
Kyambogo University, Kampala
LANGUAGES

3. Fluent in English, Kiswahili, Lusoga and Luganda.
ACCOMPLISHMENTS
 Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in
more effective and timely completion of borehole drills.
 Developed and instituted employee training and retention initiative that reduced employee turnover by 30%
within 6 months.
 Advanced from Call center Agent to CSR quickly as result of good product knowledge and customer care
achievements.
PROFESSIONAL AFFILIATIONS
 Member, Uganda Insurance Training college Institute
 Member, Professional CIM Association
 Member, Jinja Rugby Union
CERTIFICATIONS
 Certified call Centre Professional
 Customer Service certified