Joyce Sanchez has over 5 years of experience in student advising and customer service. She currently works as an Academic Advisor at the University of the Incarnate Word in San Antonio, where she assesses students' development, monitors academic progress, identifies options to satisfy degree requirements, and assists with admissions and course registration. Previously, she held roles as a Regional Recruiter for Sul Ross State University and an Articulation Specialist at Sul Ross, where she advised students, provided campus tours, and developed transfer guides. Sanchez has a Bachelor's degree in Interdisciplinary Studies from Sul Ross and a Master's in Organizational Development and Leadership from UIW.

1. JOYCE SANCHEZ
4803 Hamilton Wolfe Road Apt. 801, San Antonio, TX 78229 H: 210-919-6520 ♦ C: 210-919-6520 ♦
j_e_sanchez_1965@yahoo.com
PROFESSIONAL SUMMARY
An advising professional who has over 5 years of experience in student success, advising and customer service.
Able to motivate staff, build rapport, increase performance, solve problems and enhance collaboration.
SKILLS
Exceptional knowledge of Banner, Blackboard, Data management
ACES and other resources Process implementation
Skilled at learning new concepts quickly, working Team leadership
well under pressure, and communicating ideas Staff development
clearly and effectively
Demonstrate unlimited amounts of effort and
determination
Self-motivated
WORK HISTORY
Academic Advisor, 02/2014 to Current
University of the Incarnate Word – San Antonio, Texas
Assesses the student's stage of development (academic, career, and personal) and promotes student growth by
determining suitable developmental tasks; assists student in establishing realistic and attainable academic and
career goals
Monitors academic progress of students; analyzes progress reports from instructors; determines eligibility
and satisfactory progress toward degree; identifies current and potential needs or problem areas (e.g., study
skills, tutoring)
Identifies options for student to satisfy degree requirements and checks various forms for accuracy such as
grade checks, overload petitions, curriculum changes; assists students in their completion
Maintains student files and records; documents all pertinent student information; updates computerized
information system regarding changes to student status.
Assists students with admission and registration/provides guidance in course selection in keeping with the
student's interests, values and abilities
Interprets and explains college and university policies and procedures; participates in preparation of
orientations and presents academic information to new students and parents during orientation
Regional Recruiter, 03/2010 to 02/2013
Sul Ross State University – Alpine Texas
Advised individuals by asking and answering questions related to college services
Provided encouragement and information necessary for students to increase their academic achievement
Assisted students with college application procedures and preparation
Helped students find and understand the degree program of their choice
Assisted students and parents with financial aid application and gave campus tours to prospected students.
Documented daily contact with students.
Articulation Specialist, 03/2008 to 02/2010
Sul Ross State University – Alpine, Texas
Provide professional knowledge, advice and counseling regarding the student admission transfer process

2. Develop and implement transfer guide
Provide information to prospective students on specific educational opportunities of the University, both on
and off campus
EDUCATION
High School Diploma: 1983
Van Horn High School - Van Horn Texas
Bachelor of Science: Interdisciplinary Studies, Dec 2008
Sul Ross State Univeristy - Alpine, Texas
Master of Science: Organizational Development & Leadership, August 2015
University of the Incarnate Word - San Antonio, Texas