1. SARATH DEV M
Door No: 7, Third Floor, Email: sarathdevm@hotmail.com
Ramaiah Reddy Colony, B sector Mob : +91 7676469528
Basavanagar,Bangalore 560037
Summary
5.4 years of IT experience in maintaining & administrating of Windows environment, Proficiency in
Windows Server, Networking & Hardware installation/troubleshooting devices.
Objective
To work in a challenging position in an organization where my skills can be utilized merely for the
benefit of the company and further upgrade my knowledge with a team of professionals.
Experience Summary
 5 yearsof experienceinServerHardware Maintenance
 5 yearsof experienceinWindowsServer(Windowsserver2003, 2008&2012), DNS,DHCP,
Group policyandActive Directory
 AdministratingMail Server(Administratingandtroubleshootingexchange server2013)
 Experience inSCCM2012 (Patching,OSdeploymentandsoftware deployment)
 AdministratingSymantecEndpointprotectionManager
 Administratingprintandfile server
 Good KnowledgeinFSMOrole
 Ticketingtool :BMC remedy
 Collecting server event using BMC Impact Explorer, creating ticket and troubleshooting.
 SystemManagement:Handled3000+ desktopsand laptops, OSand Hardware related
issues,outlook support,applicationsupport etc.
PROFESSIONAL EXPERIENCE
Total years ofExperience: Having 5.5 years ofexperience as System Engineer
1. Current Company : CHOICE SOLUTION Pvt Ltd
Designation : System Administrator
Client Location : International Aerospace Manufacturing Pvt Ltd (IAMPL)
Period : 19-March-2015 to Till Date
2. Previous Company : CGI (On the payroll of PC Solution Pvt Ltd)
Designation : Senior Customer Support Engineer
Period : 28-OCT-2013 to 19-March-2015

2. Experience : 1 year and 5 months
3. Previous Company : ACCEL FRONTLINE LTD
Designation : Associative Engineer Customer Support
Period : May 2010 to October 2013
Experience : 3 years and 5 months
Project Details:
1. Client : Levis Strauss & Co Bangalore
Period : May 2010 to October 2012
2. Client : Ingram Micro India Ltd. Bangalore
Period : November 2012 to October 2013
Job 3. Working as a System Administrator in Choice Solution (Client place:IAMPL)
 Day to Day Server Administration Tasks such as Event Check, Disk Space etc
 Active Directory management (adding and configuring new workstations and setting up user
accounts to provide authorizations).
 Managing Microsoft SCCM 2012
 Good understanding of the SCCM infrastructure including boundaries, site server roles, and
parent/child relationships in order to troubleshoot SCCM related issues.
 Deploying software using SCCM 2012.
 OS patching/upgrades using SCCM 2012.
 Operating System deployment using SCCM 2012.
 Resolving technical issues for Microsoft Exchange 2013.
 Managing Database availability group in Exchange 2013
 Managing Mail Queue.
 Administrating Symantec Endpoint protection.
 Managing DNS server.
 Maintaining DHCP server.
 Managing group policy objects.
Job 2 . Worked as a Customer Support Engineer in CGI (on the pay roll of PC solution)
 Day to Day Server Administration Tasks such as Event Check, Disk Space etc
 Ticketing softwares: BMC Remedy
 Installing and configuring Windows server 2003 , 2008 and 2012
 Domain user ID creation and maintenance.
 Managing Active Directory Service.
 Managing print server
 Maintaining DHCP server
 Collecting server event using BMC Impact Explorer, creating ticket and passing to concern team.
 Knowledge of Backup and Restoration Management for the entire file server using EMC
 Provide L2 support to VC/LAN/VoIP related issues

3.  Identify the source of the problem and troubleshoot the technical errors in event of
malfunctioning.
 Installation & Troubleshooting Encrypted Tools (PGP & Symantec Endpoints Encryption).
 Monitoring server backup (Symantec Backup 2013, Netbackup,Ultra backup 8.1.2)
 Server housekeeping.
Job 1 . Worked as a customer support engineer in Accel Front Line
 Proficient in installation procedure of operating system like windows 98, windows XP,
Windows7 & Windows Vista.
 Technical Support for Windows XP, Windows 7, Windows 2008 and 2003 server.
 Configuring Outlook Express and Microsoft Outlook Mails and troubleshooting.
 Handling calls related with hardware, software, network issues and PC troubleshooting.
 Remote Support for other location all over India, Sri Lanka and Bangladesh using various tools
like Radmin, Net Meeting, Log Me In, Microsoft Live meeting, Microsoft Lync, Windows
Remote Assistance etc.
 Patching of New LAN connections to the specified ports.
 Call logging and Tracking tools: Remedy and ITSM.
 Asset Management.
 Configure and troubleshooting outlook mail in Blackberry, Apple Ipad and Samsung galaxy.
 Vendor management and Escalations.
Platform Experience
 Windows Client Operating System : Windows 7,Windowos 8.1 and Windows 10
 Windows Server Operating System : Windows server 2012 ,2008 and 2003
Educational Qualification
 Diploma in Electronics Engg. (3 yrs) with First Division From Board Of Tech Education
Kerala
 Plus two Science with First Division from Board Of Higher Secondary Education Kerala
Personal Profile
Name : Sarath Dev M
Date of Birth : 03/03/1990
Sex : Male
Permanent Address : Edathum Meethal, Meppayur, Dist.- Kozhikode, Kerala – 673524
Declaration
I declare that all the above mentioned information is correct to the
best of my knowledge and belief.
Place: Yours faithfully,

4. Date: SARATH DEV M