ElizabethMcClallen-CV
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Elizabeth McClallen has over 15 years of experience in higher education and aviation administration. She currently works as a Senior Administrative Assistant at Community College of Vermont, where she assists students, supervises work-study teams, builds courses, and acts as a liaison between the college and community partners. Previously, she held roles managing high-profile client accounts and flights at CitationAir, and providing career assistance to students at SUNY Potsdam. She is highly organized and skilled in various software programs relevant to higher education and business administration.
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- 1. Curriculum Vitae ELIZABETH M. MCCLALLEN 90 Jackson Avenue • Rutland, VT 05701 Cell: 5185695458 Email: lizpatnode@gmail.com PROFESSIONAL PROFILE ● Successful career demonstrating consistent success in higher education. ● Highly efficient, structured, organized, and able to work autonomously. ● Experienced in several software programs including Colleague, Informer, Career Service Manager, IT Academy, and the Microsoft Office Suite. ● Understanding of and experience with varied student populations, including adult students, high school students, and traditional age students from a wide range of backgrounds. ● Ability to work in a fastpaced environment. ● Strong team member, both within a department and collegewide. ● Excel at providing a high level of customer service. EDUCATION ● B.S., Community Health, SUNY Potsdam, Potsdam, NY ▪ Minor: Employment Relations ▪ Related Coursework: Program Planning, Program Evaluation and Principles of Management WORK EXPERIENCE Senior Administrative Assistant, Community College of Vermont, Rutland, Vermont, 2013Present ● Assist students in all areas of front line services, including arranging meetings with academic and financial advisors, setting up online accounts, processing payments, and ordering textbooks. ● Interview, hire, and supervise a team of students in various work study positions. ● Build all courses for the community college’s second largest Center. ● Liaison with community partners to arrange special requests and events. ● Coordinate events for faculty including semester kickoff meetings. ● Promote career building tools to students such as Symplicity’s Career Service Manager, IT Academy, and MOS certification testing. ● Support faculty in several areas, including technology needs, classroom materials, and textbook ordering. Account Manager, CitationAir, Greenwich, CT 20062013 ● Managed the company’s highest profile accounts. ● Organized, maintained, and executed account flight plans. ● Closely monitored all flight activity and relayed sensitive flight information to clients. ● Managed invoices, monthly and quarterly reports, and outstanding client balances. ● Monitored weather, maintenance, TFR or ATC issues, and provided client updates in a timely manner. ● Resolved customer issues and concerns. Customer Service, CitationAir, Greenwich, CT 20062008 ● Assisted highclass clientele. ● Organized and maintained detailed flight requests. ● Mentored and trained all new hires. ● Handled incoming static and demonstration flight requests. Office Assistant, Career Planning Office, SUNY Potsdam, Potsdam, NY 20042005 ● Assisted students with job searching and exploration. ● Managed career website with uptodate job information. ● Maintained office annual reports and senior resume project. ● Handled administrative matters including screening calls, managing calendars, and organizing office for efficiency.
- 2. TECHNOLOGY SKILLS ● Microsoft Office Suite, including Word, Excel, Outlook and PowerPoint ● Career Building Software, such as Symplicity’s Career Service Manager ● Higher Education Software such as Colleague, Adobe Professional and Informer ● Online tools such as Google Documents COMMITTEE WORK ● College Council ● Workforce Development Committee ● Faculty Group ● Community of Student Representatives ● Fire and Safety Committee CitationAir ACTIVITIES ● National Transportation Safety Board Volunteer CitationAir ● Social Chair, Circle K SUNY Potsdam ● Reachout Crisis Center Volunteer SUNY Potsdam AWARDS ● Safety in Action Award (2013)