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Latay's resume
- 1. La’Tay Danielle Jackson 944Franklin Commons Court Franklin, Ohio 45405 (937) 818-8646 la’tay.jackson@synchronyfinancial.com OBJECTIVE To obtain a position in a professional environment where I can utilize my extensive customer service, problem-solving, leadership, and administrative skills. EDUCATION Elite Nurse Assistant Training, Dayton, Ohio Certified Nursing Assistant May 2014, Successful Completion of CNA University of Phoenix, Online Bachelor of Science in Business Management December 2017, Expected Completion Date Miami-Jacobs Career College, Dayton, Ohio Medical Coding and Medical Office Management Diploma April 2004, 3.5 Overall GPA, Dean’s List every quarter Certificate of Achievement in Office Management and Medical Terminology SKILLS • Efficient in using essential office equipment such as fax machine, word processor, and copier • Can answer multiple phone lines in any professional environment • Technical proficiency includes MS Word, Excel, and PowerPoint • Excellent communication skills acquired from working in customer service and collections • Proficient in typing RELEVANT COURSEWORK • Office Management • Medical Terminology • Business Laws and Ethics • Business English • Psychology WORK EXPERIENCE Synchrony Financial Kettering, Ohio May 2015-Present Secured Collection Representative Contact customers regarding overdue accounts and determine reasons for non-payment in a fast paced goal oriented collections department Responsible for reducing delinquency and collecting payments on accounts
- 2. Ensure all customerinformation is correct, including phone numbers and addresses Follow federal and state laws dealing with debt collections Stratify collection activities to maximize cash receipts Maintain accurate records about the customer payment status Active member of the Women’s Network Completion of Synchrony Financial Payment Solutions/Care Credit Collection Training Healing Touch Home Healthcare Dayton, Ohio May 2014-April 2015 Home Health Aide Responsible for assisting clients with daily living activities while in their home Meal preparation and cleaning of different areas of the home Provider of companionship to clients who may need it Volunteers of America Dayton, Ohio August 2013- February 2015 Residential Monitor Responsible for the internal and external safety of a transitional housing facility Required to keep proper documentation to account for the activities of residents Required to follow and execute rules and regulations that are required by the facility to ensure employee and resident safety Utilizes customer service skills to communicate with the residents as well as address their concerns and issues InfoCision Dayton, Ohio March 2010- April 2011 Communicator Used proper phone etiquette to communicate with customers Utilized customer service skills to resolve customer concerns and issues in a Call Center environment Good Samaritan Hospital Dayton, Ohio August 2008- February 2009 Environmental Services Technician Trained new employees Responsible for cleaning different areas of the hospital in a thorough and timely manner Target Trotwood, Ohio September 2006- August 2008 Guest Service/ Food Service Team Lead Supervised and Managed the Guest Service desk, cashiers, and café restaurant Responsible for training new employees Updated management on department productivity Responded to guest concerns and issues in a timely and professional manner Responsible for organizing food storage areas, freezers, and refrigerators in designated areas Kept track of inventory needs for the front-end of the store and the café restaurant Assisted cashiers with scheduling and work concerns and issues