Mary Wilkinson is seeking a position as a substitute teacher, tutor, or in customer service/data management. She has over 15 years of experience in the military, education, tutoring, and various administrative roles. She has a master's degree in environmental policy and a bachelor's degree in psychology. She is proficient in Microsoft Office, communication, problem solving, and developing lesson plans and curricula.

1. MARY WILKINSON
(US Veteran/MS /BA Degree)
Willing to Relocate
Phone (714) 742-0671/Email: MaryWilkinson2009@gmail.com
SUBSTITUTE TEACHER/TUTOR/K-12
Honorably discharged from US Navy with over 15 years in experience in Administration,
Training Development, Case Study, Customer Service, Technical Support, CBEST, and
Counseling. Completed MS degree in Environmental Policy, and BA degree in Psychology,
LICENSING
Emergency 30 Day Teaching Credential
AREAS OF EXPERTISE
Excellent Verbal/Written Communication Team Building and Coaching
Proficient Microsoft Office Administrative and Case management
Complex Problem Solving Negotiation and Counseling Skills
Organization and Multitasking skills Training Development
Research and Case Study Develop Curriculum/Lesson Plan
EDUCATION
Private Tutor, Long Beach, CA 04/16 to Present
 Provide private instruction to student or small groups of students to improve academic
performance, improved occupational skills, prepared for academic or occupational tests.
 Prepare courses of study and daily lesson plans for geometry, algebra, and language arts.
 Provide feedback to students using positive reinforcement techniques to encourage,
motivate, and build confidence in students.
 Teach students study skills, note-taking skills, and test-taking strategies.
 Review class material with students by discussing text, working solutions to problems, or
worksheets or other assignments.
Tutor, Healthy Families, Los Angeles, CA 05/15 to 06/15
 Focused on improving readily comprehension by encouraging verbal review of common
core material.
 Prepared courses of study and daily lesson plans.
 Worked with students and helped them set and meet educational needs and goals by
closely evaluating progress on homework.
 Customized lesson plans for students with behavioral problems.

2. Substitute Teacher 09/02 to 06/03
Los Angeles County Office of Education, Los Angeles, CA
 Provided extra assistance to students with special needs, such as non-English speaking
students or those with physical and mental disabilities.
 Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on
field trips.
 Tutored and assisted children individually or in small groups to help those master
assignments and to reinforce learning concepts presented by teachers.
 Enforced administration policies and rules governing students.
 Discussed assigned duties with classroom teachers to coordinate instructions efforts.
 Participated and assisted teachers in program evaluation and ensured participating in
extracurricular programs.
CUSTOMER SERVICE/MARKETING
Virtual Call Center Consultant, Sutherland, Rochester, NY 10/15 to 01/16
 Confer with customers by telephone about products or services, take or enter orders,
cancel accounts, or obtain details of complaints.
Independent Insurance Agent, AFLAC Los Alamitos, CA 01/15 to Present
 Sell supplemental insurance policies to businesses and individuals on behalf of AFLAC
insurance companies such as life, cancer, dental, vision, and hospital indemnity.
Data Entry/Payment Poster, Equine Sports Medicine, Cypress, CA 03/06 to 02/09
 Collected over $55,000 through mitigation between the owners and Equine Sports
Medicine and California Horse Racing Board.
 Located and notified customer of delinquent accounts by mail, telephone, or office visits
to solicit payment. Posted treatments for horses. Answered customer questions regarding
problems with their accounts.
DATA MANAGEMENT
Tumor Registrar/HIS Technician, FVRH, Fountain Valley, CA 02/09 to 11/14
 Consulted classification manuals to abstract information from medical records utilizing
medical terminology, medical dictionary, and approved abbreviations lists.
 Prepared the doctors’ dining room for the physicians’ cancer conference. Set up
projectors, lap tops, tables, breakfast, and the agenda from the medical charts. Obtained
pathology slides and images for the conference.
 Converted medical data collected via census, audits, treatments, for statistical use in data
reporting to the state. Prepared letters for cancer follow up. Obtained case finding data
from the disease index from the hospital.
 Release of information to persons or agencies according to regulations.