This document provides a summary of a senior software engineer seeking senior level assignments. It includes: - Over 8 years of experience in application support and maintenance, particularly for banking applications, with expertise in SWIFT standards. - Experience developing, supporting and maintaining over 35 critical applications for Deutsche Bank across multiple regions and roles. - Technical skills include application development, maintenance, IBM WebSphere, Unix scripting, and disaster recovery planning. - Previous roles included technical support engineer and software engineer, currently a senior software engineer based in Singapore and Germany.

1. Confidential
ITIL V3 Foundation Certified Sr. Software Engineer, seeking senior level assignments in Application
Maintenance & Support with an organisation of repute
Profile Summary
 An accomplished Software Architect & Lean/Muri SME offering 8.5 years’ rich experience in Application Support and
Maintenance with expertise in Banking Domain with understanding of SWIFT standards of Payment Messages
 Skilled in Application Development & Support for critical applications for global clients with accountability of
requirement analysis, architectural design, technical design, preparing/reviewing estimation, holding technical
discussion, implementation, defect fixing & tracking, maintenance and application enhancement
o Facilitated development and support for 35 critical applications of Deutsche Bank like MINT, MTNA, HOTSCAN,
MPO, FXCASH, FIPS, SAG (Swift Alliance Gateway), Adapter Services, TRAX, WEBMAX, CINQ and BAFIR -SEPA,
including 4 out of 7 Platinum Applications
 Holding 5 years of onsite experience in Singapore and Germany; rich experience in leading teams across Singapore,
India, United States and Germany
 Expertise in designing & implementing automatic monitoring of major applications via ITRS Geneos Tool
 Rich experience in end to end Disaster Recovery (DR) of the applications (both Annual Data Center Disaster Recovery
and Individual Applications Disaster Recovery)
 Adept in maintaining key relationships with stakeholders by acquiring feedba ck on critical issues and taking
appropriate actions to ensure best customer experience; served as Cluster Lead for the L2 Service Operations Team
 Technical expertise in MS-Excel 2010
 Strong Customer Centric Approach, with Process Orientation; exceptionally well organised with a track record that
demonstrates self-motivation, creativity and initiative; a forward thinking person with strong people management,
analytical & problem solving skills
Core Strengths:
 Application Support & Maintenance
 IBM Webshepre MQ & Weblogic servers
 Process Improvement & Automation
 Incident Management
 Problem Management
 Unix Shell scripting
 Disaster Recovery Planning
 Forecasting & Capacity Planning
 Client Engagement
 SLA Adherence
Organisational Experience
Since Apr’06 working with HCL
Growth Path:
Apr’06 – Mar’08 Technical Support Engineer, Chennai
May’08 – Jun’10 Software Engineer, Bangalore
Since Jun’10 Sr. Software Engineer, Singapore, Bangalore & Germany
Key Deliverables:
Forecasting & Capacity Planning
 Developing and effectuating contingency/business continuity plans to ensure uninterrupted and smooth business
operations, and attainment of budgeted objectives; implementing policies & procedures and developing
documentation for the process
 Monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to
maximize customer satisfaction level
 Keeping TAT commitments, handling escalations and monitoring Quality Standards of team through constant
monitoring and providing feedback.
Application Support & Maintenance
 Providing post deployment support till successful release on each server; rendering deployment support statistics for
reporting bugs, issues & possible precautions; driving project change orders, rollback and error logs for monthly
change analysis; driving knowledge transition and upgrade for production support team
 Chairing stakeholder meetings for regular updates on applications and serving as hotline escalation point of contact
24*7; managing procurement and resources in both deployment & support areas
JAYANTHON SHANMUGAM
Mobile: +91-9789881228
E-Mail: jsjaiho5@gmail.com

2. Confidential
Incident Management / Problem Management
 Ensuring that the goals of the Incident Management process are achieved; restoring normal service as soon as
possible based on customer perspective and within defined SLA; detecting, logging, categorising and prioritising
incidents; providing initial Incident Support
 Closing incidents after verification from users; defining and planning separate procedures for major incidents;
ensuring adherence to SLA and priority based management
 Resolving problems & issues within set timelines thereby developing the Knowledge Base; ensuring that the issue
does not happen again
Team Management
 Leading, mentoring & monitoring the performance of team members; setting up and maintaining Critical to Quality &
Critical to Process targets; ensuring higher productivity and meeting of individual & group targets
 Ensuring utilization of existing resources and manpower; planning targets, monitoring numbers and achievement of
overall targets on a daily, weekly & monthly basis.
 Sharing "best practices" methods and ideas with the team; promoting an environment of continuous learning and
ensuring ongoing training & development of all Operations Department resources
 Focusing on creating a work environment that engages employees at all levels of business to help improve processes,
improve quality, and reduce total cost of ownership
Highlights:
 Introduced several application enhancements and innovative ideas to automate monitoring via the ITRS Tool, the
same was used by various C orporate Banks; this helped in reducing manual effort, reduced project costs and yielded
a good value add to the organization
 Played a key role in turning-around the under-performing project titled GBMS to the level of customer satisfaction via
MURI/LEAN process.
 Essayed a key role in overcoming the TAT and Response time challenges during the execution of projects.
 Involved in testing of several deployments of the platinum applications.
 Initiated an incident management process for pre-screening incidents that was adopted as a departmental practice,
resulting in improved incident resolution times.
Refer to Annexure for details of projects executed
Certifications
 ANIIT Certified by NIIT, Chennai
 DCMA Certified by SISI (Central Govt. Institute), Chennai
 ITIL V3 Foundation Certified Professional, Bangalore
 Banking Basics Certified by IIBF, Bangalore
Education
 B.E. (Instrumentation & Control) from Bharath Institute of Science & Technology, Anna University, Chennai in year
2005.
Personal Details
Date of Birth: 20th
May 1984
Current Address: 17-33, Bremer Strasse, Eschborn 65760, Germany
Permanent Address: No. 1/96, Subramania Koil Street, Madipakkam, Chennai – 600091, Tamil Nadu, India
Languages Known: English, Tamil and Hindi, German (Beginner level)
Location Preference: Bangalore/ Chennai / Overseas

3. Confidential
ANNEXURE
Projects Executed
Title: Global Business Messaging Systems (GBMS)
Client: Deutsche Bank, Germany
Period: Since Jun’13 - till date
Role: Sr. Software Engineer (SME & Cluster Lead for all Messaging Applications)
Scope: The project aims at development and support for 35 critical applications of Deutsche Bank viz.
MINT, MTNA, HOTSCAN, MPO, FXCASH, FIPS, SAG (Swift Alliance Gateway), Adapter Services,
TRAX, WEBMAX, CINQ and BAFIR-SEPA, including 4 of 7 Bank’s Platinum Applications like MINT,
HOTSCAN, FIPS and SAG. These applications involved transmission of swift messages and
providing proprietary messaging services. These are both vendor products, enhanced &
maintained by GBMS Team, except Adapter Services which is a product built and managed by
Global Business Messaging (GBMS) Team. The Proprietary Messaging Services are considered
specific to particular markets or business services, for example, Crest for the UK Messaging and
CCASS for the HK Market. The functions provided are Host Interfacing, Message Routing &
Transformation and Gateway Connectivity.
MINT: MINT (vendor product name by SunGard STeP), is a global product providing Messaging Layer
for financial messages in SWIFT, Fax and Telex formats. It provides Gateway Connectivity as
well as Integration Layer for financial messages between external gateways & internal
applications. Globally 100+ interfaces to Deutsche Bank Back-End Applications standardising on
MQ Series, dBUS, SC & SFTP, access to Fax/Telex network via MPO/TPO and SWIFTNet via SAG,
internal messaging via inter-connectivity between MINT hubs; Main user groups: Equities, HVP,
Asset Management, TSS; Main business areas: HVP.
FileHandler (FIPS): FileAct is a way to transfer large volumes of data in different formats between correspondents.
FileAct provides a single channel between financial institutes and corporate around the globe
using the SWIFT Network. This application is used for SEPA FI & EBA FileAct transfers. It is also
used for several FileAct transfers between Deutsche Bank and Corporate like GE. SwiftGateway
for FileAct serves as the Central FileAct Gateway Application for Deutsche Bank.
Hotscan: Regulatory Filtering System uses Vendor Product Hotscan to filter for OFAC, Embargo List, Bank
of England and Bank Risk Word for Messaging & Payments Systems. Instance covers instances
used for UK, AP, CE, AM, MENA and Turkey. Users are US HV Payments OFAC area in US,
messaging areas in CE, UK & AP.
Swift Alliance Gateway: This application is the mandatory gateway to the external SWIFT Network used for
communication with other banks. The application is used from all SWIFT Services in the Bank. It
provides external connectivity for SWIFT FIN and other Service (Swift Net Browse and Swiftnet
Interact but no transaction data entry functions).
Responsibilities:
As SME:
 Resolving high critical & severity 1, 2 and 3 production issues within the stipulated SLA; coordinating with other
hosts & L3 Team for deployments and ensuring that the application is healthy after the deployments, memory
upgrade & other infrastructural changes; enhancing the application to cater to new requirements
 Debugging & fixing various tickets raised on a daily basis
 Performing Problem Management in identifying the root cause of an incident, ensuring that the appropriate fix is
developed and resolving recurring incidents
 Chairing weekly calls to provide updates of all tickets to all stakeholders including business heads, L3 and Ap plication
Operations Management
 Participating actively in all the release calls for each applications and suggesting the plan and changes to avo id any
impact to the production; coordinating and planning with different teams for production releases

4. Confidential
As Cluster Lead:
 Leading a team of 7 SMEs across 3 regions: Singapore, India, United States and Germany
 Raising and resolving quality incident tickets; ensuring adherence to set SLA by all tickets in the Messaging Cluster
 Preparing report of all concerns raised by clients and providing updates on progress made by HCL
 Monitoring that KEDB articles are raised for all the new incidents
 Ensuring regular updation of Run Book, KEDB and Key Operating procedures for all applications
 Carrying out analysis of number of incidents raised every month and cause, in case of sudden increase
 Guiding the team for resolving the issues; appraising the reportees on annual and mid-yearly basis
 Ensuring that the knowledge of the team is shared to avoid any dependency
Achievements:
 Played a key role in pro-actively raising defects of all applications to the Development Team that avoided various
critical incidents & could have caused major business impacts to the bank; appreciated by clients for the same
 Served as only member of HCL:
o As major part of GTB Stability Programme initiated by the clients to stabilize the platinum applications
o To initiate, design and implement the automatic monitoring of the major applications via ITRS Geneos. This was
highly appreciated by the clients and HCL Management as it saved manual effort and prevented many incidents
based on the previous root causes identified in the applications
o To actively coordinate the end to end Disaster Recovery (DR) activity of the applications (both Annual datacenter
DR and individual app DR)
o To plan and co-ordinate the Annual Swift Global OPC and Cold Start Test activity, most critical and important
activity of the bank to ensure the business restore in the DR scenario/failure of the SWIFT da ta center
 Successfully automated manual efforts of the team mainly the L1 support Team by using Shell Scripting
Title: Global Business Messaging Systems (GBMS)
Client: Deutsche Bank, Bangalore
Period: Jun’12 – May’13
Role: Sr. Software Engineer (L2 Support for GBMS - Global Business Messaging Project)
Responsibilities:
 Streamlined the Vendor Process of Incident, Problem and Change Management; eliminated several non-value add
processes and in reducing the response time & faster resolution time by improvising the process
 Served as SPOC for the Problem Management of the project from the vendor
 Attended various meetings with Senior Management to suggest the improvements
 Suggested tips to avoid the manual errors
 Delivered trainings for L1s for all the Messaging Cluster Applications
 Conducted weekly quiz competitions to improvise the knowledge of Level 1 members
Title: Global Business Messaging Systems (GBMS)
Client: Deutsche Bank, Singapore
Period: Jan’10 – Jun’12
Role: Sr. Software Engineer (L2 Support for Global Business Messaging Project)
Responsibilities:
 Analysed, tracked & reported on incidents and outage trends, to the Senior Management and clients
 Carried out RCA of outages & incidents and proposed performance improvements
 Undertook maintenance of Run Book, Kedb and Knowledge Repository of the Project
 Carried out code level investigation of the jobs (UNIX, Shell Scripting, SQL, PL/SQL, Pack ages, Procedures and
Functions); raised CR, follow-up for approvals, performed implementation checks and deployed in Production Server
 Identified recurring problems as reported by L1 and then carried out permanent fix for it
 Used scripts for Data Migration from Text files to Oracle to delete duplicates from the respective tables
 Handled Sanity Checking; introduced changes in the scripts schedule time as and when required by the client
 Performed daily health check of the application on production environment; analysed the business logic and
participated in enhancement; checked the error logs and task status in Control M when escalated by L1
Achievements:
 Awarded as Outstanding Performer for 2 consecutive years (2009-2010)
 Selected by client to design the daily reports of all the tickets for all the applications via DB-RIB

5. Confidential
Title: Global Business Messaging Systems (GBMS)
Client: Deutsche Bank, Bangalore
Period: May’08 – Jun’10
Role: Software Engineer (L1 Support for Global Business Messaging Project)
Responsibilities:
 Ensured system availability; the service included passive and active tasks necessary to ensure continued availability
at acceptance levels of performance & reliability
 Performed regular daily health checks for all the 25 applications of the project
 Prepared shift handover with all the updates of the incidents in the shift
 Monitored batch and interface processes and implemented remedial action as per pre-defined SLA
 Replied to the customers within the response time; carried out Outage Management and provided outage reports
 Handled production support and logged & tracked incidents; provided MIS and Trend Analysis
 Performed initial analysis of the incidents before escalating to L2 Support Team
 Coordinated with upstream or downstream systems to resolve issues without impacting customer business
 Raised DB-Symphony tickets (Incidents, Service Requests), GCMS for the change, remedies, GIMS ticket
Title: British Telecom Kohinoor
Client: British Telecom (U.K)
Location: Chennai
Period: Apr’06 – Mar’08
Role: Technical Support Engineer
Responsibilities:
 Maintained the metrics on the Operations Floor
 Provided high quality customer service, within the support parameters
 Carried out DSL ISP Technical Troubleshooting for B.T. Retail (U.K.) customers
 Trained new comers & low performers on the Call Floor
 Handled all team activities in the absence of the Team Lead