Ambika Arunachalam Shanmugavadivu has over 10 years of experience as a Senior Test Architect in software testing for banking applications. She has expertise in user acceptance testing, test planning and execution, defect management, and leading testing teams. Her experience includes projects for major banks like RBS and Citibank across domains like retail banking, payments processing, and customer messaging.

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AMBIKA ARUNACHALAM SHANMUGAVADIVU
shan.ambi@gmail.com
+91 996 298 4519
SUMMARY
Possessing 10+ years of experience in Software Testing as a UAT Senior Test Architect. Have in-depth knowledge in
Retail Banking, Customer messaging & Complex Payments architecture.
PROFILE
 Hands on experience in Independent testing activities which include Test plan preparation, Test
estimate preparation, Test Conditions/scenarios preparation, Test Cases/Scripts preparation,
Test conditions/scenarios/cases/scripts review, Test Execution, Status reporting, Defect
management and Test closure.
 Vast experience in User Acceptance Testing
 End to End hands on experience in Software Testing Life Cycle (STLC). Effectively worked
both as a team lead and as an individual contributor.
 Experience in handling a team of 12 members with the mix up of Senior Testers & Testers.
 Hands on experience in handling Quality Assurance & tracking metrics.
 Experienced in testing coordination for projects running based on offshore-onsite model.
Efficiently worked as an Onsite Coordinator at Germany, Dusseldorf for couple of projects for a
CITI bank and Targo bank.
 Possessing good communication, analytical, technical & documentation skills.
 Received Future Leadership Programme accreditation from centralized assessment center -
RBS
MANAGERIAL ABILITIES
 Managing testing teams, across global locations
 Ensuring the test plans are executed, progress recorded, all faults identified & reported
 Managing all test documentations across all phases of testing
 Providing effective stakeholder management, liaising with a diverse range of business and
technology functions
 Identifying interdependent projects & ensure they are clearly understood and managed
 Representing testing at appropriate governance forums, providing specialist knowledge &
support
 Exhibiting strong coaching and influencing skills
 On-boarding and training new test team members
SKILLSET
 Domain Expertise  (Banking) SWIFT Payments, Back Office, Complex Payments
 Debit cards, Retail Banking - Current Accounts
 SDLC Methodology  Waterfall, V-Model and Agile(Scrum)
 Testing Expertise:  Project Estimation and Planning
 User Acceptance Testing
 Defect Management
 Test Documentation: Test Plan, Test Summary Report, Status
Reporting
 Tools Used:  HP Quality Centre 9.2, Mercury Test Director 8.0PVCS Tracker,
Attachmate, Jira
 Frameworks  P3M, TMMi, C4C

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EMPLOYMENT HISTORY
 Working as Senior Test Architect in RBS for 5 years, 10 months (since October 2010)
 Worked as a System analyst in Hexaware Technologies for close to 5 years from July 2006 to
September 2010.
CERTIFICATION AND AWARDS
 ISTQB Certified in Foundation level
 HP Certified MQC 9.2 Professional
 Has Won the Best Employee award(ACE) in Hexaware Technologies for 1st Quarter 2008
 Has won the Bronze ovation in RBS for 1st and 3rd quarter 2014
ACADEMIC SUMMARY
 Master of Philosophy in Physics from Bharathidasan University, secured 89.9% with Distinction,
2004
 Master of Science in Physics from Govt. College of Arts & Science (Autonomous),
Bharathidasan University, secured 83.5% with Distinction, 2002.
PROJECT EXPERIENCE IN ROYAL BANK OF SCOTLAND
PROJECT: ProPay Releases March 2013 – Till Date
Complex payments Testing Team in responsible for delivery User Acceptance Testing of all Changes/New
Application/Change requests specific to Complex Payments i.e. ProPay, ProDirectory and associated interfaces. Complex
Payments Testing Team delivers these projects as multiple releases through ought the year.
RESPONSIBILITIES
 Delivery of Test Execution Phase along with all necessary test artefacts
 Coordination and monitoring of day to day testing activities in offshore.
 Preparing WSR, Project Effort Trackers, Execution status, Defect status Reports, Static Data Setup
 Reporting outages & attending the Daily Outage calls (In order to ensure minimal downtime) and Defect
calls (between the Stakeholders,Vendors, Technology & QA teams) in order to decide the validity, priority
and severity of the defects
 Testing emergency BAU/production issues/patches
PROJECT: Wolfsberg Hold for Cover SB DEL February 2012 - February 2013
In order to assistin combating moneylaundering and terroristfunding,SWIFT accepted a proposal from the Wolfsberg
Group to include the same level of detail on MT202 and MT205 messages as were alreadyseen on MT103 messages in
order to mitigate Settlementrisk and Creditrisk.
RESPONSIBILITIES
 Preparing WSR, Execution status, Defect status Reports, Static Data Setup
 Delivery of Test Plan, Test Readiness review and Test Completion Report
 Study and analysis ofcomplex business requirements and preparation of the Test cases/Test Conditions
based on the FRD’s/CRs
 Performing Sanity on the UAT Environment for every release
 Assigning the daily Test scripts to the Team members
 Reporting outages & attending the Daily Outage calls (In order to ensure minimal downtime) and Defect
calls (between the Stakeholders,Vendors, Technology & QA teams) in order to decide the validity, priority
and severity of the defects
 Attending the weekly project stakeholder conference calls to decide milestone for the week ahead

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PROJECT: Customer Messaging October 2010 - January 2012
Customer messaging deals with sending the information to the customer using differentchannels like letters,SMS and etc.
Letters are divided into two types called Inbound and outbound letters.Outbound letters are basically,the letters which are
sentby the User to the customer to deliver the information.SMS project mainlyfocused with Inbound as well as Outbound
messages.This service will be provided to the customer when optfor the mode as SMS.
RESPONSIBILITIES
 Preparation of Testscriptpreparation report, Execution reports on daily basis
 Regular status calls with UK counterparts & stakeholders and Task allocation to teams also monitoring the given
tasks.
 Preparation of differenttypes of templates during preparation,Data manipulation and Execution for status
reporting.
 Resolving issues raised byteam members and testing the business critical scenarios.
 Execution of Test Scripts and reporting as per schedule.
 Investigating software bugs and Interfacing the Developer to resolve the technical issues.
 Involving in the preparation of MOM Report.
 Direct interaction with onsite counterpart to highlightissues and updating execution status.
 Analysis of the scripts and follow-up with DPIN team for the required data.
PROJECT EXPERIENCE IN HEXAWARE TECHNOLOGIES
PROJECT: Enhanced Banking System (EBS) November 2009 - September 2010
CREDIT MUTUEL (Former bank of Citibank Germany) is one of the largest Consumer banks in Europe. Marketing Credit –
IM DDA module is one of the core modules for EBS since the payment plan, interest rate calculations are calculated by this
module. The bank has to pay to the customer if the customer is maintaining the checking accountDDA (Direct Debit
Account).Marketing Credit – Transaction Pricing(TN) Module deals about the FEE charging during different transactions.
Marketing Credit - Debit Cards(RF) deals about the different kinds of cards a customer can avail and respective ATM PINS
provided for card and how the cards and PIN’s are linked.
RESPONSIBILITIES
 Analysis of the Business Requirementand preparing Testscripts for New Change Requests.
 Preparation of Testscriptpreparation reportand the same are published to business.
 Task allocation to teams and monitoring the given tasks.
 Execution of Test Scripts and reporting as per schedule and defecttracking
 Participating various calls during execution (Status call,New CR discussions,Defectcall)
 Direct interaction with the clientto highlightissues and updating execution status.
PROJECT: Career Education Corporation (CEC) June 2009 - November 2010
Career Education Corporation (CEC) is one of the world's leading providers of quality post-secondary educational services.
It is an American Inter Continental Universityis a web application contains various modules including Accounts, Academics,
Financial Aid and Careers. This web application helps the students to starting from placement to complete the Education .
RESPONSIBILITIES
 Preparation of Testcase preparation report,Delivery plan on daily basis and the same are published to business.
 Resolving issues raised byteam members
 Testing the business critical scenarios.
 Investigating software bugs and interacting with various team till closure
 Involving in the preparation of MOM Report.
 Direct interaction with the clientto highlightissues and updating execution status.

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PROJECT: Enhanced Banking System (EBS) November 2008 – May 2009
Marketing Credit – IM DDA module is one ofthe core modules for EBS since the paymentplan,interestrate calculations are
calculated by this module. Marketing Credit – Transaction Pricing(TN) Module deals aboutthe FEE charging during different
transactions.
RESPONSIBILITIES
 Analysis of the Business Requirement.
 Direct interaction with the client to highlight issues and coordinating with offshore team
 Analysis of the scripts and follow-up with DPIN team for the required data.
 Execution of Test Scripts and reporting to the client as per schedule.
 Involved in the preparation of MOM, DSR & WSR and reported the same to client.
PROJECT: Intellectual Property (RBT-IP) November 2008 – May 2009
Retail Banking Testing IP is a comprehensive setof readymade testscenarios for entire retail banking suite. Test Scenarios
are not region,productor platform specific.Scenarios and cases are generalized and cover normal Banking functionalities.
It provides a platform to develop detailed test cases specific to banking products.
RESPONSIBILITIES
 Revamping & Water down of existing Test cases on need basis.
 Preparing Test Scenarios for different modules of Retail banking.
 Active participation in all the training related to the project work.
 Preparation of weekly status report.
PROJECT: Enhanced Banking System (EBS), CITIBANK July 2008 – May 2008
Due to ever volatile German business the Legacy CIP system could no longer be customized. Citibank’s internal
development team, International Technology office was involved in customizing this EBS (Enhanced Banking Systems) to
suite complex German business. This EBS-German application is a total integration of Consumer, Retail and Wealth
Management solutions completely to provide the consumer with total end to end banking solution. The Product was
developed Fidelity systems and customized to German business needs by ITO. UAT phase of Testing was carried out by
Hexaware, CSTS and German Business.
RESPONSIBILITIES AT ONSITE
 Leading the Offshore testing team from Onsite in Execution phase.
 Review of Test Artifacts including TestScenarios,TestCases and TestScripts prepared for various Change
requests.
 Preparation of Cycle Plan/Batch Plan and Sequencing ofTest Scripts
 Planning and tracking of various activities in the Team.
 Monitoring Change in the FRD/FS and BRD and provide Change requestwith Effort estimation and resource
planning.
 Performed System Integration Testing,User Acceptance, E2E, Regression Testing and Business Objectreports.
 Involved in Implementation support
RESPONSIBILITIES AT OFFSHORE
 Analysis of the Business Requirement and Prepared the Test Cases and Test Scripts.
 Involved in Peer Review & preparing the Traceability Matrix.
 Analyzed the data based on data requirement in Data Plug-in perspective.
 Execution of Test Scripts and reporting as per schedule.
 Involved in the preparation ofWSR & reported the same to QA Lead.
 Co-ordinate to send the weekly clarification log to QA Lead and to onsite coordinators.
Non Professional Experience
 Worked as a Guest Lecturer in Govt. college of Arts & Science, Pudukkottai, India from June 2004 to Dec
2005