This document discusses Mexico City's efforts to improve government services through digital initiatives. It outlines three key cases: 1) Standardizing government procedures and making information accessible online, 2) Developing an open government strategy to publish open data standards, and 3) Creating a single app to consolidate valuable government services for citizens. The goal is to enhance transparency, participation, and service delivery through e-government and open data projects. Challenges include establishing data standards and infrastructure across agencies to realize the full benefits of big data for improved city management.

1. Mexico City
Government as a Service
Citizen-Oriented Approach
May, 2015

2. Mexico City Context

3. Area: 1,485 km²
Population: 8 million people
Delegations: 16
Procedures perfomed in 2014:
12,175,885
Mexico City Context

4. Planning Framework
OA2. Planning, Evaluation
and Budget Based on
Results
OA 3. Proper use of ICT
Axis 5. Effectiveness ,
Accountability and
Combating Corruption
Transversal Approach :
Innovation, Science and Technology
Organic Law
Rules of
procedure

5. Innovation
Agenda
Digital
Agenda
Regulatory
Improvement
Agenda
Mexico City Agendas
e-Government
+
Open
Goverment
Initiatives
• IT infrastructure
• Process automation
• Improvement areas
• Education
• Justice
• Finances
• Health
• Mobility
•Gathering of innovation and
modernization projects
•Project evaluation
• Best practices replications
•Generating a knowledge base of
lessons learned
•Promote a culture of innovation
•Promote citizen participation and
collaboration
• Normative support for initiatives
• Stakeholders responsabilities definition
• Administrative simplification

6. Initiatives of Mexico City
Case 1
• Strategy for government procedures as an
e-government initiative
Case 2
• Open government strategy for Mexico City
Case 3
• Government as a service – unique app for
the Mexico City government

7. CASE 1: Strategy for Government Procedures as an e-Government Initiative
How citizen obtain information about procedures?
≠ ≠
•Different names of procedures for each source
•Not the same number of requirements
•Outdated information
Causes confusion and uncertainty to the citizen

8. CASE 1: Strategy for Government Procedures as an e-Government Initiative
•Proces Mapping
•Identification of opportunity areas
Organizational diagnostics for
government agencies
•Compliance with regulations
• Procedures reduction
Regulatory improvement and
administrative simplification
•Procedures Standardization
• Requirements validation
•Unique Data Base for procedures
Electronic record of
procedures
•Publication of validated procedures
•Usable and responsive web system
•Transparency and legal certainty
Citizen-oriented web system
•Online payment
•Transactional procedures
•Unique citizen registry
Procedures automation
How can we provide legal certainty and reliable procedures
information to citizens?
Supported by the e-Goverment Law
Life cycle to improve and publish procedures
(BPMN)

9. CASE 1: Strategy for Government Procedures as an e-Government Initiative
• Standardized, comprehensive
and detailed information of each
procedure and service
•Search engine for procedures and
services with partial coincidence of
the name and keywords
•Procedures and services
classified by topic
•Access from mobile devices and
personal computers
•Geo-referencing of service areas
•Access to the web site for
reporting corruption
•Citizen feedback

10. How open data is published in Mexico City?
• Some agencies do not know the type of data generated in other agencies
• Not all the valuable data are available, sometimes because the agencies do not
know the value of the data they have
• Each agency complies with regulations but not always in a standard way
CASE 2: Open Government Strategy for Mexico City

11. CASE 2: Open Government Strategy for Mexico City
Open Government Law
Colaboration  L5
Participation L3 y L4
Transparency L1 y L2
e-Government effort
Lvl 5 -
Optimizing
Lvl4 -
Measured
Lvl3 - Defined
Lvl2 -
Repeatable
Lvl1 -
Initial
-
+
Open Government
Working Group
Open Government
Maturity Model

12. CASE 3: Government As a Service – Unique App for the Mexico City Government
• Project led by government to materialize the open data
efforts and generate valuable products for citizenship
• It strengthens the concept of government as a service
consolidating in a single application the different valuable
services that the government can offer and deliver to
citizens.
• Definition of rules, restrictions and policies for the
development and publication of government mobile
applications
• Feedback from citizens and continuous improvement of
mobile applications
Unique APP
AIR CAR TAXI
POLICE COMPLAINTS ¿?
Customizable by user
preferences

13. Improving City Management through Data and Analytics - Webinar Reflection
The large population of Mexico City makes it convenient and necessary to use Big
Data schemes for data collection and analysis.
Some areas of opportunity considering the context of Mexico City are:
•Service evaluation and identification of issues by region
• Transport
• Security
• Health
• Education
• Identification and validation of optimal routes for taxis and buses
• Service response models
• Dashboards for analysis and decision making
Major constraints:
• Infrastructure
• Technology adoption