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Jasveer Singh
- 1. Jasveer Singh ♦ N-41 Ganga nagar , near Sikh missionary collage , Badaun road , Bareilly , India ♦ 9760581902 ♦ jasveer.sgh2gmail.com PERSONAL PROFILE Organized, independent worker with strong time-management, customer service management skills, excellent at juggling multiple tasks and working under pressure. I am able to balance maintaining high standards of Quality , Service and Cleanliness whilst motivating and engaging the crew on shift . Successfully completed the Shift Management Excellence course (smx), Advanced Shift Management Course (ASM), Effective Management Practices course (EMP) at Mcdonald’s, India . CAREER & ACHIEVEMENTS TO DATE 2ND Assistant Manager 2015-date Mcdonald’s, India 2015-date) KEY ACHIEVEMENTS ♦ 2ND Assistant manager at Mcdonald’s , India from last 2 year ♦ Successfully completed Mcdonald’s courses SMX , ASM and EMP ♦ Manage the training and development of crew and crew trainer ♦ Manage the crew scheduling ♦ Manage the plan maintenances of equipments ♦ Managing customer complaints ♦ Using S.O.C to verify crew performance and give feedback ♦ Maintain critical standards for holding time , service speed and quality , raw and finished Product quality, cleanliness and sanitation ♦ Manage paper work , including inventories , cash sheets , drawer counts and bank deposits ♦ Supervise delivery of raw products ♦ Control on labour , waste , cash and yield (manage the cost of day to day shift control ) ♦ Manage the procedures that support sales–building promotions during the shift ♦ Knowing and enforcing all appropriate personal policies , labour laws , security and safety Procedures ♦ Optimum profit –A bottom line profit that is appropriate for the restaurant’s sales level ♦ Approves leaves of crew member , utility operators , relation executive and other employees Management Trainee 2013 Mcdonald’s, India (2015-date) KEY ACHIEVEMENTS ♦ Successfully completed MDP (Management Development Program) ♦ Learn appropriate and fair business practices – Business and personal practices are within the law and consistent with Macdonald’s policies and procedures .
- 2. CAREER & ACHIEVEMENTSTO DATE (continued) Commis 2012 The Oberoi, India KEY ACHIEVEMENTS ♦ Learn all Indian gravy and sauce ♦ Learn all vegetable and fruit cuts ♦ Best in Indian recipes (vegetarian and non vegetarian ) ♦ Learn some basic skills of bakery ♦ Basic knowledge of carving ACHIEVEMENTS (School – Graduation) ♦ Schooling Participated in track/ Adventure program in Kumaon hill, Uttaranchal ♦ Participated in Jawahar lal Nehru K.V.S regional science exhibition ♦ Participated in Jawahar lal Nehru national science exhibition ♦ Participated in cycle rally in Dehradun for promoting the environment ♦ Participated in 6th National Hospitality Talent Hunt and won 1st Prise. ♦ Succefully completed 16 weeks and 4 days industrial training from THE OBEROI HOTEL, CECIL SHIMLA. ♦ Conducted ODC at Governor’s House (Dehradun) QUALIFICATIONS Bachelors in Hotel Management and Catering Technology, Dehradun. Passed Intermediate from C.B.S.E Board, India Passed High school from C.B.S.E Board, India SKILLS & KEY COMPETENCIES ♦ Excellent knowledge about inventory management. ♦ leadership quality and strong team player ♦ Expert in crew training, coaching. ♦ Highly organized, proactive, flexible & resourceful ♦ Good command over safety and security of restaurant. ♦ Excellent over plan & daily maintenance ♦ Excellent command over food safety & expiry . ♦ Scheduling of crew member ♦ Excellent in cash handling process . ♦ Proficient in working Microsoft office suite : word ♦ Strong Knowledge of effective customer- service handling ,excel , power point, outlook express . Skill along with great people management background . ♦ Excellent in shift running. ♦ Natural ability to engage across all levels/cultures ♦ Flexible in working any environment. ♦ Excellent in projection of sale / gust count. ♦ Good command over internal communication. INTERESTS Interests Listening to Music, Traveling and Playing Basket Ball