Jason C. Baratcart is seeking an information technology position that utilizes his 13 years of experience in customer service management and technical skills. He has held various roles in hotel management and customer service, most recently as a bellman at Vdara Hotel & Spa in Las Vegas. Baratcart also has extensive experience in computer repair, networking, and technical support, having worked at NTS Computers and AT&T. He has several technical certifications in Microsoft, Cisco, and CompTIA.

1. Jason C. Baratcart
Henderson, NV 89052 | 7 02-524-9544 | jbaratcart@gmail.com
OBJECTIVE
Information Technologist Professional seeking an opportunity that utilizes my experience and skills to develop
business and strengthens professional growth.
EMPLOYMENT HISTORY
Bellman, Vdara Hotel & Spa Las Vegas, NV 11/09 - Present
● Providing exceptional guest service for guests arriving & departing the hotel.
● Assisting guests with any special requests or challenges during their stay.
● Greet guests as they arrive and guide them appropriately
● Assist guests with luggage when checking in/out
● Hail taxicabs and assist with inquiries
● Inform guests of the hotel’s procedures and policies and provide emergency information
Vice President Of Operations, NTS Computers Las Vegas, NV 7 /03 - 5/13
● Custom building & repairing of computer systems for business & residential clients.
● Setup & configured wired & wireless networks.
● Designed custom databases & MS product templates for business clients.
Lead Technical Support Representative, AT&T Las Vegas, NV 12/08 - 11/09
● Responsible for assisting customers with high-speed internet service issues.
● Trained and assisted team members with learning the systems & resolving complex customer issues.
● Provide guidance & information regarding the available services of their account.
● Responsible for taking help desk calls in which I would determine the complexity of the problem.
● Documented helpdesk calls using help desk software.
● Responsible for administration of Microsoft Windows Server Update Services.
● Maintain network closet’s wiring to keep it organized and safe.
General Manager, Holiday Inn Express Hotel & Suites Sherman, TX 12/07 - 9/08
● Responsible for managing daily operations including front office, food and beverage, housekeeping, and
maintenance.
● Handled revenue management, scheduling, payroll, A/R, direct bill accounts.
Assistant Guest Service Manager, Venetian Hotel & Casino Las Vegas, NV 5/07 - 12/07
● Part of the Guest Service team that brought Five-Diamond rating to the resort.
● Managed all areas of the front services team including: Bellmen, Valet, Door Ambassadors, and
Coordinators.
● Responsible for daily assignments for all guest service staff.
● Served as department liaison for group and convention leaders.
● Arranged for large group baggage arrivals & departures along with any deliveries that were requested.

2. Bell Captain, THEhotel @ Mandalay Bay Hotel & Casino Las Vegas, NV 7 /03 - 5/07
● Established policy and procedures, as well as set up systems and stations for bell staff.
● Ensured Four-Diamond guest service to all guests throughout their stay.
● Managed the bell department including Bellmen, Baggage Handlers, Doormen, and Bell Starters.
● Arranged for large group baggage arrivals and departures along with any deliveries that were requested.
EDUCATION
● University of Nevada Las Vegas, B.S. Degree in Kinesiology
● Asher College, PC & Networking Certification Program
● Boulder City High School, Diploma
SKILLS / CERTIFICATIONS SUMMARY
● 13 years manager/supervisor experience in customer service
● Highly motivated and capable of quickly learning new systems and technologies
● Advanced computer systems & networking experience
- Cisco CCENT 100-101
- Cisco CCNA 200-101 (currently testing)
- Microsoft Configuring Windows 7 (MS 70-680)
- Microsoft Configuring Windows Server 2008Active Directory (MS 70-640)
- Microsoft Configuring Windows Server 2008Network Infrastructure (MS 70-642)
- CompTIA Network+
- CompTIA A+