This document is a resume for Andrea Mccollie that outlines her professional experience in customer relationship and account management roles, as well as her education and skills. She has over 15 years of experience in customer service, loss mitigation, and loan servicing at Bank of America, Wells Fargo, and Sprint. Her resume highlights her strong problem solving, active listening, and customer service skills. She has a Bachelor's degree in Business Administration and Management from Strayer University.
"COMERCIALES VENEZOLANOS LANZADOS AL AIRE EN 1990 HASTA PRINCIPIOS DEL 2000 Y...Dinora Hernandez Arias
Proyecto final del Curso de Asistente Técnico. Enfocado al área de la publicidad por televisión. Objetivo principal del proyecto: Estudiar 20 comerciales lanzados en la década de los 90 hasta el 2000, y concluir con los aspectos y el tipo de comercial que convirtió a algunos en los más icónicos para el público venezolano.
Al final todo radica en lo que podría describirse como: posibles fundamentos para la creación de un comercial trascendental.
Holiday Golf specializes in offering top-notch Golf Simulators to its valuable clients. The Elite™ Golf Simulator is one of the highly popular products of this company that is made with sophisticated indoor golf simulator technology.
Founded in Bondi Beach Australia, Banjo & Matilda are known globally for their fun statement sweaters and luxe cashmere basics, The team work, from their design studios in Sydney, producing new knitwear collections each season and are now stocked in international retailers such as Net-a-Porter, Shopbop, Harvey Nichols London, Neiman Marcus, Intermix New York, David Jones Australia and launched in 2008 with a mission to take the Australian beach-lifestyle to the world … in a sweater.
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Apres le sens de la vie, vous trouverez dans cette présentation une approche simplifiée du fonctionnement psychique de l'être humain librement inspiré de la Psychologie de la Motivation (Paul Diel).
The Lord Jesus promises His presence and His power to cause a divine exchange as we respond to accept His invitation!
For message audio, notes, slides and other FREE resources like publications, please visit our website - apcwo.org
Caroline Evans Resume of Employment HistoryCaroline Evans
My resume of employment explains every professional facet I accomplished over my years, I am currently looking to expand my career within the Financial and Real Estate industry.
I am committed to professionalism and excellence in an environment that emphasizes teamwork, flexibility, responsiveness, problem solving and independent thinking.
Similar to resume Andrea Mccollie revised 2014-5 (20)
1. Andrea Mccollie
14703 Glenduff Place, Charlotte, NC 28278
andreamccollie@yahoo.com
Ph.: 704-451-8260
Summary
Experienced Customer Relationship Account Manager, with track record of creating impact. Demonstrate
strong problem-solving skills, deep functional knowledge of Management, and ability to drive change by
maximizing customer experience through leadership and education.
Skills
Administration and Management Active Listening
Quality Control Analysis Operation Monitoring
Writing Time Management
Negotiation Complex Problem Solving
Customer and Personal Service Critical Thinking
Troubleshooting Telecommunications
Mathematics Communications and Media
Experience
Bank of America, Charlotte, North Carolina
Customer Relationship Account Manager II, Loss Mitigation (11/1/2011-08/22/2014)
• Managed a large portfolio of customers throughout the default servicing lifecycle as a single point of contact
and trusted advisor.
• Oversaw a broad set of activities that included managing a portfolio of loans in default, loan modifications,
document validation, NPV modeling, short sales, deed in lieu and foreclosures.
• Initiated three-way conference calls with borrowers and experts to address specific questions and situations.
• Responded to 3rd party inquiries, processed routine transactions, documented retention options, researched
and /or prepared documentation, and analyzed requests in accordance with established guidelines to determine
appropriate courses of action.
• Assisted with Litigation, Mediation, Cease and Desist and Advocacy loans.
• Reviewed loan file to verify procedures per guidelines.
• Made introductory calls to verify loan details and request additional documentation if necessary.
• Made right party contact within allocated timeframe and set customer expectation for document delivery date.
• Managed pipeline of loans within required performance standards within closing and rate lock
time frame expiration.
• Obtained and reviewed customer documents, and cleared conditions commensurate with authority level.
• Submitted loans to underwriting for conditional review and full approval.
Wells Fargo Home Mortgage, Fort Mill, South Carolina
2. Loan Servicing Specialist I, Loss Mitigation (02/20/2006-06/25/2008)
Managed a large portfolio of customers throughout the default servicing lifecycle as a single point of contact
and trusted advisor.
• Oversaw a broad set of activities that included managing a portfolio of loans in default, loan modifications,
document validation, NPV modeling, short sales, deed in lieu and foreclosures.
• Responded to 3rd party inquiries, processed routine transactions, documented retention options, researched
documentation and analyzed requests in accordance with established guidelines to determine appropriate
courses of action.
• Completed daily tasks and duties along with an ability to follow and execute policies, procedures and protocol
required to complete assigned daily tasks.
• Assisted with Litigation, Mediation, Cease and Desist and Advocacy loans.
• Made right party contact within allocated timeframe and set customer expectation for document delivery date.
• Ordered necessary documents and followed-up with vendors/third parties to obtain in timely manner.
Sprint, Charlotte, North Carolina
Business Solutions Specialist, Customer Service (09/27/1999-02/06/2006)
• Monitored the data process and work flows of customer applications to provide a decision resolution
• Monitor and managed operational issues and organizational risks
• Assisted potential customers by answering product and service questions; suggesting information about
other products and services
• Resolved product or service problems by clarifying the customer's complaint; determining the cause of
the problem; selecting and explaining the best solution to solve the problem; following up to ensure
resolution
Education
Strayer University, Bachelor of Science in Business Administration, and Management, 4.0
2010 - 2017
Central Piedmont, Community College, Certification Data Entry, 3.38
1988 - 1992
Community Service
Loaves & Fishes
Salvation Army
Kidney Foundation
My family donates clothes, and canned goods every month.