This document provides a summary and work experience of Jaikant Shroff, who has over 25 years of experience in leadership positions with Taj Luxury & Business Hotels. It outlines his roles as General Manager of Vivanta by Taj, Begumpet in Hyderabad and Taj Banjara, also in Hyderabad. It also lists his previous positions as Food & Beverage Manager at Taj Coromandel in Chennai, Taj Lake Palace in Udaipur, and Taj Bengal in Kolkata, starting as a trainee and working his way up. The document highlights his achievements and awards received in these roles.

1. Jaikant Shroff
Mobile: +91.95026 02220
Email: jaikantshroff@yahoo.com
Summary:
25 years with Taj Luxury & Business Hotels in leadership positions. Exposure
includes managing complex operations with P&L responsibilities in several key
markets. Taj is the largest hotel chain in India www.tajhotels.com
Work Experience:
General Manager, Vivanta by Taj, Begumpet; Hyderabad – 2011 to date
Vivanta by Taj, Begumpet is an upscale business hotel with 181 rooms and
contemporary fine dining restaurants and modern amenities.
Started as GM at the project stage while simultaneously managing Taj Banjara
and created all the management systems. The project got off the ground 4
months ahead of plan and is routinely recognized by the industry and its
customers as a preferred hotel.
As President of the Hotels and Restaurant Association of Telegana, I represent
the industry in meetings with government bodies. Additionally, as a managing
committee member of SKAL we are poised to host the World SKAL Congress in
Hyderabad in 2017.
General Manager, Taj Banjara; Hyderabad – 2007 to 2011
Taj Banjara is the first 5 Star Hotel of Andhra Pradesh. The 122 room property is steeped
in history.
Apart from revenue there was a huge need to focus on legacy practices to
compete with trendy new age hotels. Innovative banqueting strategies helped

2. the hotel deliver its revenue targets despite the industry’s downturn post the
Mumbai terror attacks.
Food & Beverage Manager, Taj Coromandel; Chennai – 2004 (promoted as
Executive Asst Manager in 2006)
Taj Coromandel is an iconic luxury hotel of south India.
Exposure included managing very large hotel events involving heads of states
and celebrities. Was recognized for revenue growth. host to many head of states,
celebrities, sports icons. Lead managed mammoth functions outside the hotel
featuring more than 10000 guests.
Food & Beverage Manager, Taj Lake Palace, Udaipur – 2002 to 20004
Taj Lake Palace or the floating palace is rated amongst the top 100 hotels of the world.
In a very difficult period just after the 9/11 attacks, which had completely dried
up the inflow of affluent tourists, the hotel was undergoing a planned re-
structuring which added to the complexity. Process and people management
skills were tested as we navigated through significant changes.
Assistant Food & Beverage Manager, Taj Bengal, Kolkata – 1999 to 2002
Hotel operations Trainee to Restaurant Manager, Taj Bengal, Kolkata – 1989 to
1999
Taj Bengal has been one of the most successful Taj hotels, wells known for its food &
beverage offerings. The hotel also became a benchmark for service quality in the group.
Started as an Operations Management Trainee after Hotel School and grew up
the ladder. Worked in all F&B outlets and banquets. The biggest highlight was
being recognized as a crisis manager for F&B. Incognito, the hotel’s night club
was turned around under my charge and so was an aging Chinoiserie, the iconic
Chinese restaurant, which needed to be rejuvenated in the face of growing
competition.
Education / Professional Qualifications:

3. 4 week Tata Group eMerging Leadership Program – TMTC, Pune – 2014
2 year Executive MBA - S.P. Jain Institute of Management Research, Mumbai
2008
3 week Executive development program at the IIM, Ahmedabad – 2004
Certified External Assessor for the Tata Business Excellence Model which is
based on the Malcolm Baldridge Award criteria – 2003
3 year Diploma in Hotel Management – IHMCTAN, Kolkata – 1989
Several short courses from prestigious institutions like Cornell, Ecole Hoteliere
De Lausanne and Administrative Staff College.
Key Achievements under my Leadership:
Vivanta by Taj, Begumpet – Hyderabad - (2011 to date)
1. Certificate of Excellence - Trip Advisor (2013, 2015) & booking.com (2015)
2. Times Food Award for Best Thai Restaurant (2014), Best Bar(2013)
3. Mention in Conde Nast & National Geographic Magazine as a Top Hotel
4. Awards for “Best Hotel” by Brands Academy, NDTV Good Times as well
as Telengana Hotels and Restaurant Association.
5. Taj Annual Business Excellence Award 2014 – Security Operations, LnOD
Taj Banjara, Hyderabad - (2007 – 2011)
Taj Annual Business Excellence Awards
Banquet Operations (2007),
Best Hotel in the chain for Financial Governance (2007, 2008)
Best Hotel in Employee Satisfaction (2010)
Taj Coromandel, Chennai - (2003 – 2007)
Tata Annual Business Excellence Awards
Banquet Operations (2004, 2005),
Highest Percentile in the Mystery Audit Scores for the Luxury SBU
Languages Known:
English, Hindi, Bengali (Speak), French (Limited)