hospitality of taj group

1. HOSPITALITY (TAJ GROUP)

2. INTRODUCTION OF TAJ HOTEL
 The Indian Hotels Company is the parent
company of Taj hotels resorts & places
 It was founded by Jamshetji N .Tata on
December 16,1903 .
 Currently the Taj hotels resorts and places
comprises 93 hotels ,7 places at 53 locations in
12 countries & employ over 13000 people.
 Additional 18 hotels are also begging operated
around the globe
 The Taj hotels are categorized as luxury
,leisure and business Hotel

3. ORGANIZATION CULTURE
 One Definition of organisation culture is the set off value norms guiding
benefits and understanding that is shared by members of origination .
 The Taj is good example of an organization with a strong culture and a clear
ideology .
 One of the keys values is that they shall be open to all .
 They result people from the lower range of community in Indian that really
need a job.
 The IHCL and its subsidiaries are collectivity know as Taj hotel resorts and
places

4. It is recognized one of the Asia's largest and First hotel company
The Taj is symbol of Indian hospitality .
Taj completed its century year in 2003
The Taj group categorized as luxury, gateway & vivanta

5. ORGANISATIONAL STRUCTURE
GENERAL
MANAGER
FRONT
OFFICE
FRONT
OFFICE
MANAGER
ASST F.O
MANAGER
GUEST
RELATION
DUTY
MANAGER
FRONT
OFFICE
ASSISTANT
BELL BOY
SECURITY
DEPARTMENT
SECURITY
MANAGER
SECURITY
OFFICERS
SECURITY
GUARDS
HOUSE
KEEPING
DEPARTMENT
EXECuTIVE
HOUSE
KEEPER
SUPERVISOR
PERMANENT
ROOM STAFF
APPRENTICE
TRAINEE
TAILOR
KITCHEN
EXECUTIVE
CHEF
SOUS CHEF
JR. SOUS
CHEF
SENIOR
CHEF
CHEF DE
PARTIE
COOK
TRAINEE
FOOD AND
BEVERAGE
DEPARTMENT
F&B
MANAGER
RESTAURANT
MANAGER
SENIOR
STEWARD
STEWARD
TRAINEE
FINANTIAL
DEPARTMENT
FINANTIAL
CONTROLER
ACCOUNTS
OFFICER
ACCOUNTS
ASSISTANT
CREDITS
OFFICER
CREDITS
ASSISTANT
MATERIALS
DEPARTMENT
MATERIALS
MANAGER
ASST.
MATERIALS
MANAGER
STORE
OFFICER
STORE
ASSISTANT
ENGINEERING
DEPARTMENT
CHIEF
ENGINEER
ASST.
ENGINEER
SHIFT
ENGINEER
TRAINEES
SALES AND
MARKETING
DEPARTMENT
SALES
MANAGER
COORDINATOR
S
RESERVATION
STAFF
HR
DEPARTMENT
HR MANAGER
ASST.HR
MANAGER
L&D
DEPARTMENT
L&D
MANAGER
L&D
COORDINATOR
HEALTH
CLUB/SPA/
SALOON
SPA
MANAGER
BEAUTICIAN
HAIR
DRESSER
YOGA
TRAINER
THERAPIST
POOL
ATTENDENT

6. 7 P's of their success
Products
Promortion
Place
Price
Physical evidence
People
Process

7. Vision
The Taj Group of Hotels commits itself
to the overall improvement of the
ecological environment, which we are all a
part of.
They recognize that they are not owners
but caretakers of the planet and owe it
to their children and future generations
of humankind
E.A.R.T.H = Environment Awareness and
Renewal at Taj Hotels

8. STATIONS OF EXPERIENCE
Pre-arrival
Reservations
Airport pick-up
Arrival
Welcome at the lobby
Royal welcomes for groups
ATG (aarthi,tiki&garllanding)
Welcome drinks
Check-in
Escorting
Welcome letter
Room orientation

9. SWOT ANALYSIS OF TAJ

10. CONCLUSION
•
CONCLUSION
> By this we can conclude that Taj Group of hotels have high luxury & High
standards of quality and have superior hospitality
> Hence this policy's make employs engaged towards their services and
reduce the problem towards employees

11. THANK YOU