1. SKILL-SET
F&B Operations
Client Servicing
Profitability Management
Resource Management
Training & Development
Quality Assurance
Guest Relationship
Management
General Administration
Team Management
KAUSIK MAJUMDER
:08879577551/ 03324110986/ 02876 2222
: m.kausik@yahoo.co.in
SENIOR MANAGEMENT PROFESSIONAL
~ F&B Operations ~ Client Servicing ~Training~ Teaching
Industry Preference: Hospitality, Travel & Tourism,F&B Service Faculty
Location Preference: Kolkata only
Proficient in running successful method-oriented operations and taking initiatives for business excellence through process
improvement
P R O F I L E S U M M A R Y
 A competent professional with over 17 years of experience in F&B Operations, Client
Servicing and Revenue Generation
 Proficient in managing client relationship management while ensuring the
profitability of operations
 Experienced in managing hotel operational services including quality management,
budgeting, manpower planning, client retention, customer relations & internal
auditing
 Formulated strategies to ensure top line and bottom line profitability with key
emphasis to develop business through new accounts
 Efficient organizer, motivator, team player and a decisive leader with the ability to
motivate teams to excel and win
E M P L O Y M E N T D E T A I L S
Since Aug’11 with FFRL (Pan India Restaurant) c/o First Flight Courier, Mumbai as Corporate F&B Manager
Aug’10- Apr’11 with Swosti Premium, Bhubaneswar as F&B Manager
Nov’09- Aug’10 with Ramada Plaza JHV, Varanasi, Uttar Pradesh as F&B Manager
Dec’07-Nov’09 with WH. Balsamand Lake Palace (Deputed Unit Manager at Mool Raj Sagar, Jaisalmer) as F&B Manager
Oct’05- Dec’06 with Welcom Hotel Grand Bay, Visakhapatnam as Asst. Manager F&B
Mar’02- Sep’05 with Radisson Windsor, Jalandhar as F&B Executive
Key Result Areas:
 Managing various activities like food & beverage operations, client servicing as well as training & development
 Formulating strategies to achieve the overall profitability of operations and deployment of available resources to
achieve organizational objectives and operating standards
 Performing various activities like ensuring customer satisfaction, preparing food & beverage budgets, quality assurance
and achieving service excellence
 Ensuring maximum customer satisfaction by achieving delivery of service quality norms by interacting with clients,
managing their requests & resolving reported complaints
 Leading people across operational functions like Restaurant Managers/ Executives and spearheading functions like
shift management, staffing, recruitment, performance review and appraisal
Highlights:
At FFRL, Mumbai
 Contributed in introducing standard operation procedures for food & beverage, planned new menu, promoted the high-
end bar in Mumbai & Pune, arranged the banqueting planning as well as maintained service standard
 Introduced six major Indian cuisine (Rajasthani, Kashmiri, Bengali, Avadi, Chettinad & Mangalorean) with enormous
guest’s appreciations in Western Mumbai market
 Managed the additional role of introducing same capacity standalone restaurant at Pune
 Bagged appreciation letter twice from Chairman of First Flight Courier

2.  Played a key role in implementing new initiatives for openings and introducing additions (restaurants / private dining)
to existing set-ups
 Reduced cost by 08% through identifying & developing new vendors for which material (liq.)
 Took measures to improve operational efficiency; reduced incidence of errors through the same
 Enhanced revenue per cover by 12% through eliminating waste, updating the menu, other measures
 At Swosti Premium, Bhubaneswar
 Contributed towards promoting Kebab Kroner at the pool deck and augmented the daily sales at F&B by 8%
 Launched the Mughlai & refurbished Bengali Weekend Buffet to retain repeat clientele (Infosys, TCS Reliance
Communication) for the same and increased weekend sales at F&B by 12%
 Played a pivotal role in introducing new loyalty programs to increase the footfall cover up-to 25% within 3 months
 Merit of receiving appreciation from Honorable Finance Minister Mr. Pranab Mukherjee of India
 Introduced Bundelkhandi theme dinner at “Great Escape”, Bhubaneswar for Vodafone Corporate House
At Ramada Plaza JHV, Varanasi
 Streamlined the standard operation procedures as well as increased the room sales, promoted the banquet and
outdoor catering at Varanasi while increasing the daily revenue by 15%
 Facilitated the introduction of four major food fest (Rajasthani, Kashmiri, and Rampuri & Meditarian) with enormous
guest’s appreciations in Varanasi market
 Bagged appreciation letter from General Manager- Mr. Pradeep Biswal twice and received Wyndham Green & “I am” Award
At WH Balasamand Lake Palace, Jodhpur
 Facilitated the promotion of banquet and outdoor catering at Jodhpur & Jaisalmer and augmented the daily revenue by 15%
 Bagged appreciation from Honorable Ex. Tourism Minister of Sri Lanka Mr. Nanayakar
 Received appreciation from “His Highness Baapji” (Maharaja Gaj Singh II of Jodhpur) during Mr. Scott (World Bank) &
foreign delegates and launched road show (Mercedes Benz-C class) with all India dealers meet at Sam Dune, Jaisalmer
At Welcomhotel Grandbay, Visakhapatnam
 Augmented the daily sales at banquet by 10% with an increased promotion of circumnavigating buffet
 Merit of receiving appreciation from Honorable Governor of A.P. and Honorable Prime Minister of India for outdoor
function at INS DEGA, Circuit House and Municipal Ground
At Radisson Windsor, Jalandhar
 Got appreciation from Honorable President of India and Chief Minister of Punjab for the outdoor function at Patiala
House, Punjab
 Merit of being appreciated from General Manager- Mr. Vivian Ranjit and Mr. Arun Kaul
P R E V I O U S E X P E R I E N C E
Jul’99– Jan’02 with Holiday Inn Gem Park, Ooty as Captain
Aug’98–Jun’99 with Welcom Group Grand Bay Sheraton, Visakhapatnam as Steward
A C A D E M I C D E T A I L S
 Business & Materials Management from IIMT, Punjab University in 2012
 Degree in Hotel Management & Catering Technology from BHMC(under AICTU, New Delhi), Kolkata in 1995-98
 Diploma in Computer Science from Uptron ACL, Kolkata in 1993
P E R S O N A L D E T A I L S
Date of Birth: 24th May 1968
Address: 11/28, Khanpur Road, P.O Naktala, Kolkata-700047
Languages Known: English/Hindi/Bengali.
Present CTC: Rs.5lac and 25 thousand plus accommodation.
Expected Salary: Beast for the Industry in kolkata