SlideShare a Scribd company logo
1 of 21
Creating a corporate intranet portal
and enable the evolution
of the digital workplace
Thomas Maeder
Intranet Experience Manager
Swisscom AG, Group Communications

November 7th, 2012
J. Boye Aarhus 2012
Web & Intranet Conference
http://aarhus12.jboye.com/
some facts about me
                                      2




LinkedIn:
http://ch.linkedin.com/in/maeder/en

XING:
http://www.xing.com/profile/Thomas_
Maeder
some facts about Swisscom
Switzerland’s leading telecom provider   3




• group structure
• operates only in
  Switzerland (except for
 subsidiaries)

• multi business areas, multi
  locations throughout
  Switzerland, multilingual,
  multi personas
• Intranet business owner =
  Group Communications
• ≈ 19’000 employees
• ≈ 15’000 Intranet end user
 (subsidiaries have own solutions)
agenda
                          4




                       J. Boye Conference 2012, Swisscom Intranet, Thomas Maeder
Creating a corporate
intranet portal
Where to start?
The Past Intranet, collaboration & application
Swisscom
Swisscom Intranetago (2009)
landscape 4 years 1.0
                                                                                   5




7 different Intranet   various solutions for       ≈ 700 applications
       platforms          “collaboration”                & tools




                                                                                J. Boye Conference 2012, Swisscom Intranet, Thomas Maeder
                       • file shares             • Employee Self-Service
                       • SharePoint 2003/2007      (SAP)
                         TeamSites               • tools for events, surveys,
                       • Blogs                     marketplace, forum,
                       • Wikis (Confluence and     room reservation
                         others)                 • e-Learning
                       • …                       • …
The Past
Pain points – some 1.0 (2009)
Swisscom Intranet is still true today ;-(             6




         • lack of overall information architecture
         • no consistent user interface
         • too much content
         • outdated content
         • very limited search
         • lack of integration
         • lack of governance
         • unhappy end users
         • ….
Creating a croporate Intranet portal
              The Swisscom Intranet journey                                                    7




                                             2009           2012         2013      2014

                      Intranet GHQ / PAR
                                           Swisscom       Swisscom          Swisscom
                                           Intranet 1.0   Intranet 2.0      Intranet 3.0


                     Intranet ITS




Intranet Fixnet

                      Intranet SCS
                                                                         ≈ Digital Workplace

Intranet Mobile




                      Intranet SCS-CBU
Intranet Solutions
The Swisscom Intranet journey
      Swisscom Intranet 1.0 (2009) - results   8




          results
• Nov 2009, go live for
  3 business areas
  ≈ 5’000 end users
• new corporate
  information architecture
  and look & feel
• new personalized
  homepage with widgets
• 1 consolidated news
  center
• 1 people & content search
• 1 profile
• …
The Swisscom Intranet journey
      Swisscom Intranet 2.0 (2012) - results   9




          results
• June 2012, go live
  Swisscom-wide for 15’000
  end users
• improved information
  architecture and new look &
  feel
• improved people & content
  search
• improved profile & social
  features
• introduction of mobile
  Intranet for news
• improved integration of
  collaboration (Lync/Outlook)
• …
Swisscom Intranet 2.0
Some selected features   10
Homepage
           11
Profile
          12
ge
                                          Intranet Pa
Social & Collaboration Features
                                                    13



                                ile
                  Intranet Prof




                                   ient
    Lync Client         Outlook Cl
Search
         14
Mobile
                                                            15




J. Boye Conference 2012, Swisscom Intranet, Thomas Maeder
Swisscom Intranet 2.0
some KPIs (based on 5 months operations, go live June 2012)   16




      daily unique visitors ≈ 13’000
      daily visits ≈ 90’000

      daily search queries ≈ 9’000

      profiles with picture 11’000
      rich profiles 3’000

      unique commentators 1’700 (> 10% of all end users)
      total comments 3’650 (≈36/workday)
      news/pages with comments 500
      unique likers 3’220 (> 20% of all end users)
      total likes 7’530 (≈75/workday)
      news/pages with likes 1’170
agenda
                                 17




                              J. Boye Conference 2012, Swisscom Intranet, Thomas Maeder
Enable the evolution of the
digital workplace
How to approach?
Digital Workplace – say what?




• an attempt of a definition:
 “…a people-centric way of integrating
 information, communication, collaboration,
 and work processes across the company and
 the systems…”


• our approach:
 “…the evolution of the Intranet…”
 Swisscom Intranet 3.0
Swisscom Intranet 3.0 high level approach
                                                                                       19




current Intranet, collaboration                    Intranet 3.0 approach
     & application landscape                             share   follow




                                                                                    J. Boye Conference 2012, Swisscom Intranet, Thomas Maeder
                                                                       create
                                                   connect
                                                                        collaborate
                                                   discuss
                                                                       work
                                                         learn         …




                                                                              API
                                    Social Layer
                                   Rich Profile
                                  Enterprise Search
20




                        21.11.2011
Questions & Feedback?
Thank you!
                                                     21




Thomas Maeder




                                                  J. Boye Conference 2012, Swisscom Intranet, Thomas Maeder
Intranet Experience Manager
Mobile + 41 79 688 08 71
thomas.maeder@swisscom.com
LinkedIn: http://ch.linkedin.com/in/maeder/en
XING: http://www.xing.com/profile/Thomas_Maeder


Swisscom AG
Group Communications
Internal Communications
Alte Tiefenaustrasse 6
3048 Worblaufen - Switzerland
www.swisscom.ch

More Related Content

What's hot

Wired2Win Webinar - Design & Deploy great looking portals with SharePoint 2013
Wired2Win Webinar - Design & Deploy great looking portals with SharePoint 2013Wired2Win Webinar - Design & Deploy great looking portals with SharePoint 2013
Wired2Win Webinar - Design & Deploy great looking portals with SharePoint 2013
WinWire Technologies Inc
 

What's hot (18)

Wired2Win Webinar - Design & Deploy great looking portals with SharePoint 2013
Wired2Win Webinar - Design & Deploy great looking portals with SharePoint 2013Wired2Win Webinar - Design & Deploy great looking portals with SharePoint 2013
Wired2Win Webinar - Design & Deploy great looking portals with SharePoint 2013
 
IBM Connections vs. Office 365 - Episode II
IBM Connections vs. Office 365 -  Episode IIIBM Connections vs. Office 365 -  Episode II
IBM Connections vs. Office 365 - Episode II
 
SharePoint 2013 to SharePoint 2015 (webinar) Jan 2015
SharePoint 2013 to SharePoint 2015 (webinar) Jan 2015SharePoint 2013 to SharePoint 2015 (webinar) Jan 2015
SharePoint 2013 to SharePoint 2015 (webinar) Jan 2015
 
Share point 2013 to 2015
Share point 2013 to 2015Share point 2013 to 2015
Share point 2013 to 2015
 
Socialize your ERP, and collaborate with him!
Socialize your ERP, and collaborate with him!Socialize your ERP, and collaborate with him!
Socialize your ERP, and collaborate with him!
 
Everything you need to know to create a modern Intranet/Digital Employee Expe...
Everything you need to know to create a modern Intranet/Digital Employee Expe...Everything you need to know to create a modern Intranet/Digital Employee Expe...
Everything you need to know to create a modern Intranet/Digital Employee Expe...
 
Anatomy of an Intranet (Triangle SharePoint User Group) October 2016
Anatomy of an Intranet (Triangle SharePoint User Group) October 2016Anatomy of an Intranet (Triangle SharePoint User Group) October 2016
Anatomy of an Intranet (Triangle SharePoint User Group) October 2016
 
Guiding a Successful SharePoint Implementation
Guiding a Successful SharePoint ImplementationGuiding a Successful SharePoint Implementation
Guiding a Successful SharePoint Implementation
 
SharePoint Intranet Trends & Best Practices: 2010 and beyond
SharePoint Intranet Trends & Best Practices: 2010 and beyond SharePoint Intranet Trends & Best Practices: 2010 and beyond
SharePoint Intranet Trends & Best Practices: 2010 and beyond
 
IBM Domino 10: A new chapter begins
IBM Domino 10: A new chapter beginsIBM Domino 10: A new chapter begins
IBM Domino 10: A new chapter begins
 
Anatomy of an Intranet (Triangle SharePoint User Group) January 2016
Anatomy of an Intranet (Triangle SharePoint User Group) January 2016Anatomy of an Intranet (Triangle SharePoint User Group) January 2016
Anatomy of an Intranet (Triangle SharePoint User Group) January 2016
 
Webinar: What Microsoft's Cloud Services Can Do For Your Nonprofit-2016-10-27
Webinar: What Microsoft's Cloud Services Can Do For Your Nonprofit-2016-10-27 Webinar: What Microsoft's Cloud Services Can Do For Your Nonprofit-2016-10-27
Webinar: What Microsoft's Cloud Services Can Do For Your Nonprofit-2016-10-27
 
Honing Your SharePoint UX Skills
Honing Your SharePoint UX SkillsHoning Your SharePoint UX Skills
Honing Your SharePoint UX Skills
 
Intranets With Office 365: What You Need To Know #spsdenver #spscolo #spsden
Intranets With Office 365: What You Need To Know #spsdenver #spscolo #spsdenIntranets With Office 365: What You Need To Know #spsdenver #spscolo #spsden
Intranets With Office 365: What You Need To Know #spsdenver #spscolo #spsden
 
The Slippery Slope of Migrating to SharePoint Online or On-Premise
The Slippery Slope of Migrating to SharePoint Online or On-PremiseThe Slippery Slope of Migrating to SharePoint Online or On-Premise
The Slippery Slope of Migrating to SharePoint Online or On-Premise
 
What Makes A Good Intranet
What Makes A Good IntranetWhat Makes A Good Intranet
What Makes A Good Intranet
 
Planning Your Migration to SharePoint Online #SPBiz60
Planning Your Migration to SharePoint Online #SPBiz60Planning Your Migration to SharePoint Online #SPBiz60
Planning Your Migration to SharePoint Online #SPBiz60
 
SharePoint & The Road Ahead: SharePoint 2016 & Office 365
SharePoint & The Road Ahead: SharePoint 2016 & Office 365 SharePoint & The Road Ahead: SharePoint 2016 & Office 365
SharePoint & The Road Ahead: SharePoint 2016 & Office 365
 

Viewers also liked

Viewers also liked (20)

LECTRIC Intranet Management
LECTRIC Intranet ManagementLECTRIC Intranet Management
LECTRIC Intranet Management
 
Social media & intranet
Social media & intranetSocial media & intranet
Social media & intranet
 
Social networking for professionals - how to manage your personal brand on so...
Social networking for professionals - how to manage your personal brand on so...Social networking for professionals - how to manage your personal brand on so...
Social networking for professionals - how to manage your personal brand on so...
 
The social intranet workshop 2011 slideshare
The social intranet workshop 2011 slideshareThe social intranet workshop 2011 slideshare
The social intranet workshop 2011 slideshare
 
How the Social Intranet Frees the Workplace
How the Social Intranet Frees the WorkplaceHow the Social Intranet Frees the Workplace
How the Social Intranet Frees the Workplace
 
Social intranet unique
Social intranet uniqueSocial intranet unique
Social intranet unique
 
CLAVES PARA DESPLEGAR UNA INTRANET SOCIAL
CLAVES PARA DESPLEGAR UNA INTRANET SOCIALCLAVES PARA DESPLEGAR UNA INTRANET SOCIAL
CLAVES PARA DESPLEGAR UNA INTRANET SOCIAL
 
Social Intranet (R)evolution at Enterprise 2.0 Summit
Social Intranet (R)evolution at Enterprise 2.0 SummitSocial Intranet (R)evolution at Enterprise 2.0 Summit
Social Intranet (R)evolution at Enterprise 2.0 Summit
 
Make Your Intranet Social
Make Your Intranet SocialMake Your Intranet Social
Make Your Intranet Social
 
Strategy for Social Intranet Success
Strategy for Social Intranet SuccessStrategy for Social Intranet Success
Strategy for Social Intranet Success
 
Liferay portal – moving beyond content management
Liferay portal – moving beyond content managementLiferay portal – moving beyond content management
Liferay portal – moving beyond content management
 
Beyond Intranets -Enabling a Digital Workplace
Beyond Intranets -Enabling a Digital WorkplaceBeyond Intranets -Enabling a Digital Workplace
Beyond Intranets -Enabling a Digital Workplace
 
Swisscom’s Intranet transformation journey towards an engaging Employee Portal
Swisscom’s Intranet transformation journey towards an engaging Employee Portal Swisscom’s Intranet transformation journey towards an engaging Employee Portal
Swisscom’s Intranet transformation journey towards an engaging Employee Portal
 
Digital workplace & social intranet
Digital workplace & social intranetDigital workplace & social intranet
Digital workplace & social intranet
 
Case Study for Dotnetnuke Intranet Portal for MNC’s
Case Study for Dotnetnuke Intranet Portal for MNC’sCase Study for Dotnetnuke Intranet Portal for MNC’s
Case Study for Dotnetnuke Intranet Portal for MNC’s
 
Swisscom Intranet/Employee Portal - Step Two Intranet & Digital Workplace Award
Swisscom Intranet/Employee Portal - Step Two Intranet & Digital Workplace AwardSwisscom Intranet/Employee Portal - Step Two Intranet & Digital Workplace Award
Swisscom Intranet/Employee Portal - Step Two Intranet & Digital Workplace Award
 
Liferay overview
Liferay overviewLiferay overview
Liferay overview
 
The Social Intranet
The Social IntranetThe Social Intranet
The Social Intranet
 
Intranet Solution Using Liferay
Intranet Solution Using LiferayIntranet Solution Using Liferay
Intranet Solution Using Liferay
 
LiferayDocumentation-Shikhar
LiferayDocumentation-ShikharLiferayDocumentation-Shikhar
LiferayDocumentation-Shikhar
 

Similar to Creating a corporate intranet portal and enable the evolution of the digital workplace. J. Boye Aarhus 2012. Thomas Maeder

IBM Lotus Notes/Domino Application Development Competitive Advantage : The So...
IBM Lotus Notes/Domino Application Development Competitive Advantage : The So...IBM Lotus Notes/Domino Application Development Competitive Advantage : The So...
IBM Lotus Notes/Domino Application Development Competitive Advantage : The So...
John Head
 
Domino app dev competitive advantage for blug
Domino app dev competitive advantage for blugDomino app dev competitive advantage for blug
Domino app dev competitive advantage for blug
John Head
 
IBM Lotus Notes/Domino Application Development Competitive Advantage : The So...
IBM Lotus Notes/Domino Application Development Competitive Advantage : The So...IBM Lotus Notes/Domino Application Development Competitive Advantage : The So...
IBM Lotus Notes/Domino Application Development Competitive Advantage : The So...
John Head
 

Similar to Creating a corporate intranet portal and enable the evolution of the digital workplace. J. Boye Aarhus 2012. Thomas Maeder (20)

Modernes Intranet - mehr als mobile und social | Intranet Transformation bei ...
Modernes Intranet - mehr als mobile und social | Intranet Transformation bei ...Modernes Intranet - mehr als mobile und social | Intranet Transformation bei ...
Modernes Intranet - mehr als mobile und social | Intranet Transformation bei ...
 
UKLUG - IBM Lotus Notes/Domino Application Development Competitive Advantage ...
UKLUG - IBM Lotus Notes/Domino Application Development Competitive Advantage ...UKLUG - IBM Lotus Notes/Domino Application Development Competitive Advantage ...
UKLUG - IBM Lotus Notes/Domino Application Development Competitive Advantage ...
 
IBM Lotus Notes/Domino App. Dev. Competitive Advantage: The Social Business E...
IBM Lotus Notes/Domino App. Dev. Competitive Advantage: The Social Business E...IBM Lotus Notes/Domino App. Dev. Competitive Advantage: The Social Business E...
IBM Lotus Notes/Domino App. Dev. Competitive Advantage: The Social Business E...
 
Domino app dev competitive advantage final
Domino app dev competitive advantage finalDomino app dev competitive advantage final
Domino app dev competitive advantage final
 
IBM Lotus Notes/Domino Application Development Competitive Advantage : The So...
IBM Lotus Notes/Domino Application Development Competitive Advantage : The So...IBM Lotus Notes/Domino Application Development Competitive Advantage : The So...
IBM Lotus Notes/Domino Application Development Competitive Advantage : The So...
 
Domino app dev competitive advantage for blug
Domino app dev competitive advantage for blugDomino app dev competitive advantage for blug
Domino app dev competitive advantage for blug
 
IBM Lotus Notes/Domino Application Development Competitive Advantage : The So...
IBM Lotus Notes/Domino Application Development Competitive Advantage : The So...IBM Lotus Notes/Domino Application Development Competitive Advantage : The So...
IBM Lotus Notes/Domino Application Development Competitive Advantage : The So...
 
Ibm internal socialmedia
Ibm internal socialmediaIbm internal socialmedia
Ibm internal socialmedia
 
Notes/Domino Application Development Competitive Advantage - UKLUG 2011 Edition
Notes/Domino Application Development Competitive Advantage - UKLUG 2011 EditionNotes/Domino Application Development Competitive Advantage - UKLUG 2011 Edition
Notes/Domino Application Development Competitive Advantage - UKLUG 2011 Edition
 
Application Modernization: Where Consumer, Social, and Mobile Converge
Application Modernization: Where Consumer, Social, and Mobile ConvergeApplication Modernization: Where Consumer, Social, and Mobile Converge
Application Modernization: Where Consumer, Social, and Mobile Converge
 
Social connections - content management for ibm connections
Social connections - content management for ibm connectionsSocial connections - content management for ibm connections
Social connections - content management for ibm connections
 
Enterprise Social Networking
Enterprise Social NetworkingEnterprise Social Networking
Enterprise Social Networking
 
AD214 What's Next? Application Modernization Roadmap for Socializing IBM Note...
AD214 What's Next? Application Modernization Roadmap for Socializing IBM Note...AD214 What's Next? Application Modernization Roadmap for Socializing IBM Note...
AD214 What's Next? Application Modernization Roadmap for Socializing IBM Note...
 
MWLUG 2011: Notes/Domino Application Development Competitive Advantage
MWLUG 2011: Notes/Domino Application Development Competitive AdvantageMWLUG 2011: Notes/Domino Application Development Competitive Advantage
MWLUG 2011: Notes/Domino Application Development Competitive Advantage
 
Lotusphere 2012 AD105
Lotusphere 2012 AD105Lotusphere 2012 AD105
Lotusphere 2012 AD105
 
Lotusphere 2012 - The social business update
Lotusphere 2012 - The social business updateLotusphere 2012 - The social business update
Lotusphere 2012 - The social business update
 
Tekriti software - Company Presentation & Portfolio
Tekriti software - Company Presentation & PortfolioTekriti software - Company Presentation & Portfolio
Tekriti software - Company Presentation & Portfolio
 
UKLUG 2012 - Uffe's keynote
UKLUG 2012 - Uffe's keynoteUKLUG 2012 - Uffe's keynote
UKLUG 2012 - Uffe's keynote
 
Bwcon technologies and innovations for baden württemberg in dialog at ibm apr...
Bwcon technologies and innovations for baden württemberg in dialog at ibm apr...Bwcon technologies and innovations for baden württemberg in dialog at ibm apr...
Bwcon technologies and innovations for baden württemberg in dialog at ibm apr...
 
Websphere Portal Social Entitlements
Websphere Portal Social EntitlementsWebsphere Portal Social Entitlements
Websphere Portal Social Entitlements
 

More from Thomas Maeder

More from Thomas Maeder (19)

What’s new in Microsoft 365? Microsoft Ignite 2021 announcements.
What’s new in Microsoft 365? Microsoft Ignite 2021 announcements.What’s new in Microsoft 365? Microsoft Ignite 2021 announcements.
What’s new in Microsoft 365? Microsoft Ignite 2021 announcements.
 
Unterwegs zum modernen Intranet. Wo stehen wir heute?
Unterwegs zum modernen Intranet. Wo stehen wir heute?Unterwegs zum modernen Intranet. Wo stehen wir heute?
Unterwegs zum modernen Intranet. Wo stehen wir heute?
 
3 key aspects to make your Modern Intranet the core of the Digital Employee E...
3 key aspects to make your Modern Intranet the core of the Digital Employee E...3 key aspects to make your Modern Intranet the core of the Digital Employee E...
3 key aspects to make your Modern Intranet the core of the Digital Employee E...
 
Digital Workplace - mehr als eine Cloud Plattform für Office Anwendungen
Digital Workplace - mehr als eine Cloud Plattform für Office AnwendungenDigital Workplace - mehr als eine Cloud Plattform für Office Anwendungen
Digital Workplace - mehr als eine Cloud Plattform für Office Anwendungen
 
Transforming the Intranet to shape the digital Employee Experience
Transforming the Intranet to shape the digital Employee ExperienceTransforming the Intranet to shape the digital Employee Experience
Transforming the Intranet to shape the digital Employee Experience
 
Will your intranet be replaced with a (chat) bot?
Will your intranet be replaced with a (chat) bot?Will your intranet be replaced with a (chat) bot?
Will your intranet be replaced with a (chat) bot?
 
7 Jahre Intranet Transformation bei Swisscom AG. Ein Ende in Sicht?
7 Jahre Intranet Transformation bei Swisscom AG. Ein Ende in Sicht?7 Jahre Intranet Transformation bei Swisscom AG. Ein Ende in Sicht?
7 Jahre Intranet Transformation bei Swisscom AG. Ein Ende in Sicht?
 
Transforming the Intranet to shape the digital Employee Experience
Transforming the Intranet to shape the digital Employee ExperienceTransforming the Intranet to shape the digital Employee Experience
Transforming the Intranet to shape the digital Employee Experience
 
Shaping the Employee Experience, transforming the Intranet
Shaping the Employee Experience, transforming the IntranetShaping the Employee Experience, transforming the Intranet
Shaping the Employee Experience, transforming the Intranet
 
Swisscom Intranet/Employee Portal - Rencontre Internationale des Responsable...
Swisscom Intranet/Employee Portal - Rencontre Internationale des Responsable...Swisscom Intranet/Employee Portal - Rencontre Internationale des Responsable...
Swisscom Intranet/Employee Portal - Rencontre Internationale des Responsable...
 
Swisscom Intranet Transformation Journey - Digital Workplace Group live
Swisscom Intranet Transformation Journey - Digital Workplace Group liveSwisscom Intranet Transformation Journey - Digital Workplace Group live
Swisscom Intranet Transformation Journey - Digital Workplace Group live
 
Das Intranet im Wandel - bedeutungslos oder unverzichtbar | Intranet Transfor...
Das Intranet im Wandel - bedeutungslos oder unverzichtbar | Intranet Transfor...Das Intranet im Wandel - bedeutungslos oder unverzichtbar | Intranet Transfor...
Das Intranet im Wandel - bedeutungslos oder unverzichtbar | Intranet Transfor...
 
Intranet Transformation @Swisscom
Intranet Transformation @SwisscomIntranet Transformation @Swisscom
Intranet Transformation @Swisscom
 
Intranet & Digital Workplace Transformation
Intranet & Digital Workplace TransformationIntranet & Digital Workplace Transformation
Intranet & Digital Workplace Transformation
 
Der Digital Workplace als integrierte Informations- und Kollaborationslösung
Der Digital Workplace als integrierte Informations- und KollaborationslösungDer Digital Workplace als integrierte Informations- und Kollaborationslösung
Der Digital Workplace als integrierte Informations- und Kollaborationslösung
 
Die Transformation des Corporate Intranet hin zu einem integrierten Digital W...
Die Transformation des Corporate Intranet hin zu einem integrierten Digital W...Die Transformation des Corporate Intranet hin zu einem integrierten Digital W...
Die Transformation des Corporate Intranet hin zu einem integrierten Digital W...
 
Einblick in die Intranet Transformation bei Swisscom AG
Einblick in die Intranet Transformation bei Swisscom AGEinblick in die Intranet Transformation bei Swisscom AG
Einblick in die Intranet Transformation bei Swisscom AG
 
Transformation des Corporate Intranet zum integrierten Digital Workplace - Go...
Transformation des Corporate Intranet zum integrierten Digital Workplace - Go...Transformation des Corporate Intranet zum integrierten Digital Workplace - Go...
Transformation des Corporate Intranet zum integrierten Digital Workplace - Go...
 
Die Transformation des Corporate Intranet hin zu einem integrierten Digital W...
Die Transformation des Corporate Intranet hin zu einem integrierten Digital W...Die Transformation des Corporate Intranet hin zu einem integrierten Digital W...
Die Transformation des Corporate Intranet hin zu einem integrierten Digital W...
 

Creating a corporate intranet portal and enable the evolution of the digital workplace. J. Boye Aarhus 2012. Thomas Maeder

  • 1. Creating a corporate intranet portal and enable the evolution of the digital workplace Thomas Maeder Intranet Experience Manager Swisscom AG, Group Communications November 7th, 2012 J. Boye Aarhus 2012 Web & Intranet Conference http://aarhus12.jboye.com/
  • 2. some facts about me 2 LinkedIn: http://ch.linkedin.com/in/maeder/en XING: http://www.xing.com/profile/Thomas_ Maeder
  • 3. some facts about Swisscom Switzerland’s leading telecom provider 3 • group structure • operates only in Switzerland (except for subsidiaries) • multi business areas, multi locations throughout Switzerland, multilingual, multi personas • Intranet business owner = Group Communications • ≈ 19’000 employees • ≈ 15’000 Intranet end user (subsidiaries have own solutions)
  • 4. agenda 4 J. Boye Conference 2012, Swisscom Intranet, Thomas Maeder Creating a corporate intranet portal Where to start?
  • 5. The Past Intranet, collaboration & application Swisscom Swisscom Intranetago (2009) landscape 4 years 1.0 5 7 different Intranet various solutions for ≈ 700 applications platforms “collaboration” & tools J. Boye Conference 2012, Swisscom Intranet, Thomas Maeder • file shares • Employee Self-Service • SharePoint 2003/2007 (SAP) TeamSites • tools for events, surveys, • Blogs marketplace, forum, • Wikis (Confluence and room reservation others) • e-Learning • … • …
  • 6. The Past Pain points – some 1.0 (2009) Swisscom Intranet is still true today ;-( 6 • lack of overall information architecture • no consistent user interface • too much content • outdated content • very limited search • lack of integration • lack of governance • unhappy end users • ….
  • 7. Creating a croporate Intranet portal The Swisscom Intranet journey 7 2009 2012 2013 2014 Intranet GHQ / PAR Swisscom Swisscom Swisscom Intranet 1.0 Intranet 2.0 Intranet 3.0 Intranet ITS Intranet Fixnet Intranet SCS ≈ Digital Workplace Intranet Mobile Intranet SCS-CBU Intranet Solutions
  • 8. The Swisscom Intranet journey Swisscom Intranet 1.0 (2009) - results 8 results • Nov 2009, go live for 3 business areas ≈ 5’000 end users • new corporate information architecture and look & feel • new personalized homepage with widgets • 1 consolidated news center • 1 people & content search • 1 profile • …
  • 9. The Swisscom Intranet journey Swisscom Intranet 2.0 (2012) - results 9 results • June 2012, go live Swisscom-wide for 15’000 end users • improved information architecture and new look & feel • improved people & content search • improved profile & social features • introduction of mobile Intranet for news • improved integration of collaboration (Lync/Outlook) • …
  • 10. Swisscom Intranet 2.0 Some selected features 10
  • 11. Homepage 11
  • 12. Profile 12
  • 13. ge Intranet Pa Social & Collaboration Features 13 ile Intranet Prof ient Lync Client Outlook Cl
  • 14. Search 14
  • 15. Mobile 15 J. Boye Conference 2012, Swisscom Intranet, Thomas Maeder
  • 16. Swisscom Intranet 2.0 some KPIs (based on 5 months operations, go live June 2012) 16 daily unique visitors ≈ 13’000 daily visits ≈ 90’000 daily search queries ≈ 9’000 profiles with picture 11’000 rich profiles 3’000 unique commentators 1’700 (> 10% of all end users) total comments 3’650 (≈36/workday) news/pages with comments 500 unique likers 3’220 (> 20% of all end users) total likes 7’530 (≈75/workday) news/pages with likes 1’170
  • 17. agenda 17 J. Boye Conference 2012, Swisscom Intranet, Thomas Maeder Enable the evolution of the digital workplace How to approach?
  • 18. Digital Workplace – say what? • an attempt of a definition: “…a people-centric way of integrating information, communication, collaboration, and work processes across the company and the systems…” • our approach: “…the evolution of the Intranet…” Swisscom Intranet 3.0
  • 19. Swisscom Intranet 3.0 high level approach 19 current Intranet, collaboration Intranet 3.0 approach & application landscape share follow J. Boye Conference 2012, Swisscom Intranet, Thomas Maeder create connect collaborate discuss work learn … API Social Layer Rich Profile Enterprise Search
  • 20. 20 21.11.2011 Questions & Feedback?
  • 21. Thank you! 21 Thomas Maeder J. Boye Conference 2012, Swisscom Intranet, Thomas Maeder Intranet Experience Manager Mobile + 41 79 688 08 71 thomas.maeder@swisscom.com LinkedIn: http://ch.linkedin.com/in/maeder/en XING: http://www.xing.com/profile/Thomas_Maeder Swisscom AG Group Communications Internal Communications Alte Tiefenaustrasse 6 3048 Worblaufen - Switzerland www.swisscom.ch

Editor's Notes

  1. Profile Picture managed in the Intranet Profile and used in Intranet, Outlook, LyncLync Status is managed in Lync and used in Lync, Intranet, OutlookSkills are managed in the Intranet Profile and used in Intranet and Lync > Skills Search