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3 key aspects
to make your Modern Intranet
the core of the
Digital Employee Experience
Intranet Italia Day
Milan, October 10-11, 2019
Thomas Maeder
buon giorno ;-)
22
Thomas Maeder
Consultant
Experience Designer
agile Project Manager
http://www.linkedin.com/in/maeder/
http://www.xing.com/profile/Thomas_Maeder
@ThomasMaeder
thomas.maeder@rethinkdigital.ch
www.rethinkdigital.ch
rethink your Digital Employee Experience
3
#1 Use Cases
#2 Technology
#3 User Experience
#1 Use Cases
What’s in it for your employees?
4
5
Typical use cases of typical personas on a typical working day
ManagerSubject Matter ExpertsInformation Worker Frontline Worker
Typical use cases of typical personas on a typical working day
6
Manager Subject Matter ExpertsInformation Worker Frontline Worker
 process e-mails
 prepare/attend
meetings
 meet people
 manage team
 read news
 use (HR) self services
 create/review content
collaboratively
 process e-mails
 attend meetings
 process information,
do deep work,
work with business
application(s)
 search and ask for
information
 do frontline/
blue collar work
≈10% of the workforce
 process information, work
with business applications
 read news
 use (HR) self services
 communicate with back
office
 prepare/attend
workshops
 process e-mails
 search and ask for
information
 read news
 use (HR) self services
 read news
 use (HR) self services
amountoftimespentonaworkingday
≈15% of the workforce ≈25% of the workforce ≈50% of the workforce
#2 Technology
How to deal with an ever changing
Digital Workplace technology landscape?
7
How to deal with an ever changing
Digital Workplace technology landscape?
8
How does your Intranet/DWP technology landscape looks like today?
9
Communication
Information/
Managed
Content
ESN/Social
Collaboration
Knowledge
Management
& Learning
Employee
Services
& Business
Processes
Technology choices
10
«add-ons»
10
«add-ons» «add-ons»
etc.
etc.
etc.
etc.
etc.etc.etc.
WCMS
Cloud platforms
ESN/Social collaboration solutions
Employee apps
(Social) Intranet solutions
(Selection of current popular technologies)
What to do about it?
11
Communication
Information/
Managed
Content
ESN/Social
Collaboration
Knowledge
Management
& Learning
Employee
Services
& Business
Processes
Integrate the different DWP
applications and data sources
by providing microservices
to create a useful
Digital Employee Experience
for each persona.
Applications/data sources
</>
Manager Subject Matter ExpertsInformation Worker Frontline Worker
Communication
Service(s)
Content
Service(s)
Collaboration
Service(s)
Employee &
Business Process Service(s)
KM &
Learning Service(s)
Microservices
≈APIs, connectors </> Search Service </>Notification Service
</> </> </> </>
#3 User Experience
Why we haven’t found the answer yet?
12
Digital Employee Experience (DEX)
13
13
Communication
Information/
Managed
Content
ESN/Social
Collaboration
Knowledge
Management
& Learning
Employee
Services
& Business
Processes
Applications/data sources
</>
Manager Subject Matter ExpertsInformation Worker Frontline Worker
Communication
Service(s)
Content
Service(s)
Collaboration
Service(s)
Employee &
Business Process Service(s)
KM &
Learning Service(s)
Microservices
≈APIs, connectors
</> Search Service </>Notification Service
</> </> </> </>
DEX
Use Cases
Technology
User Experience
Current User Experience Approaches
«Modern Intranet Portals & Employee Apps»
14
13
Communication
Information/
Managed
Content
ESN/Social
Collaboration
Knowledge
Management
& Learning
Employee
Services
& Business
Processes
Applications/data sources
</>
Manager Subject Matter ExpertsInformation Worker Frontline Worker
Communication
Service(s)
Content
Service(s)
Collaboration
Service(s)
Employee &
Business Process Service(s)
KM &
Learning Service(s)
Microservices
≈APIs, connectors
</> Search Service </>Notification Service
</> </> </> </>
«Modern Intranet Portals
& Employee Apps»
15
https://www.nngroup.com/articles/intranet-design/
16
17
https://www.steptwo.com.au/award-winner/wells-fargo-rolling-out-a-portal-based-on-microservices/
18
https://www.steptwo.com.au/award-winner/liberty-mutual-launching-a-state-of-the-art-digital-assistant/
19
20
Current User Experience Approaches
«Connected Experiences»
21
13
Communication
Information/
Managed
Content
ESN/Social
Collaboration
Knowledge
Management
& Learning
Employee
Services
& Business
Processes
Applications/data sources
</>
Manager Subject Matter ExpertsInformation Worker Frontline Worker
Communication
Service(s)
Content
Service(s)
Collaboration
Service(s)
Employee &
Business Process Service(s)
KM &
Learning Service(s)
Microservices
≈APIs, connectors
</> Search Service </>Notification Service
</> </> </> </>
«Connected
Experiences»
«Connected
Experiences»
22
23
24
25
Know your personas
and their typical working day use cases.
Define your information management,
consolidate and integrate your DWP technologies,
provide Microservices to create a
(virtual) Digital Employee Experience platform.
Make your Modern Intranet, along with Microservices,
an integrated, seamless Digital Employee Experience.
rethink digital | Zielweg 27, 3014 Bern | Switzerland | www.rethinkdigital.ch | thomas.maeder@rethinkdigital.ch | +41 79 688 08 71
rethink your Digital Employee Experience
rethink digital | Zielweg 27, 3014 Bern | Switzerland | www.rethinkdigital.ch | thomas.maeder@rethinkdigital.ch | +41 79 688 08 71

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3 key aspects to make your Modern Intranet the core of the Digital Employee Experience

  • 1. 3 key aspects to make your Modern Intranet the core of the Digital Employee Experience Intranet Italia Day Milan, October 10-11, 2019 Thomas Maeder
  • 2. buon giorno ;-) 22 Thomas Maeder Consultant Experience Designer agile Project Manager http://www.linkedin.com/in/maeder/ http://www.xing.com/profile/Thomas_Maeder @ThomasMaeder thomas.maeder@rethinkdigital.ch www.rethinkdigital.ch rethink your Digital Employee Experience
  • 3. 3 #1 Use Cases #2 Technology #3 User Experience
  • 4. #1 Use Cases What’s in it for your employees? 4
  • 5. 5 Typical use cases of typical personas on a typical working day ManagerSubject Matter ExpertsInformation Worker Frontline Worker
  • 6. Typical use cases of typical personas on a typical working day 6 Manager Subject Matter ExpertsInformation Worker Frontline Worker  process e-mails  prepare/attend meetings  meet people  manage team  read news  use (HR) self services  create/review content collaboratively  process e-mails  attend meetings  process information, do deep work, work with business application(s)  search and ask for information  do frontline/ blue collar work ≈10% of the workforce  process information, work with business applications  read news  use (HR) self services  communicate with back office  prepare/attend workshops  process e-mails  search and ask for information  read news  use (HR) self services  read news  use (HR) self services amountoftimespentonaworkingday ≈15% of the workforce ≈25% of the workforce ≈50% of the workforce
  • 7. #2 Technology How to deal with an ever changing Digital Workplace technology landscape? 7
  • 8. How to deal with an ever changing Digital Workplace technology landscape? 8
  • 9. How does your Intranet/DWP technology landscape looks like today? 9 Communication Information/ Managed Content ESN/Social Collaboration Knowledge Management & Learning Employee Services & Business Processes
  • 10. Technology choices 10 «add-ons» 10 «add-ons» «add-ons» etc. etc. etc. etc. etc.etc.etc. WCMS Cloud platforms ESN/Social collaboration solutions Employee apps (Social) Intranet solutions (Selection of current popular technologies)
  • 11. What to do about it? 11 Communication Information/ Managed Content ESN/Social Collaboration Knowledge Management & Learning Employee Services & Business Processes Integrate the different DWP applications and data sources by providing microservices to create a useful Digital Employee Experience for each persona. Applications/data sources </> Manager Subject Matter ExpertsInformation Worker Frontline Worker Communication Service(s) Content Service(s) Collaboration Service(s) Employee & Business Process Service(s) KM & Learning Service(s) Microservices ≈APIs, connectors </> Search Service </>Notification Service </> </> </> </>
  • 12. #3 User Experience Why we haven’t found the answer yet? 12
  • 13. Digital Employee Experience (DEX) 13 13 Communication Information/ Managed Content ESN/Social Collaboration Knowledge Management & Learning Employee Services & Business Processes Applications/data sources </> Manager Subject Matter ExpertsInformation Worker Frontline Worker Communication Service(s) Content Service(s) Collaboration Service(s) Employee & Business Process Service(s) KM & Learning Service(s) Microservices ≈APIs, connectors </> Search Service </>Notification Service </> </> </> </> DEX Use Cases Technology User Experience
  • 14. Current User Experience Approaches «Modern Intranet Portals & Employee Apps» 14 13 Communication Information/ Managed Content ESN/Social Collaboration Knowledge Management & Learning Employee Services & Business Processes Applications/data sources </> Manager Subject Matter ExpertsInformation Worker Frontline Worker Communication Service(s) Content Service(s) Collaboration Service(s) Employee & Business Process Service(s) KM & Learning Service(s) Microservices ≈APIs, connectors </> Search Service </>Notification Service </> </> </> </> «Modern Intranet Portals & Employee Apps»
  • 16. 16
  • 19. 19
  • 20. 20
  • 21. Current User Experience Approaches «Connected Experiences» 21 13 Communication Information/ Managed Content ESN/Social Collaboration Knowledge Management & Learning Employee Services & Business Processes Applications/data sources </> Manager Subject Matter ExpertsInformation Worker Frontline Worker Communication Service(s) Content Service(s) Collaboration Service(s) Employee & Business Process Service(s) KM & Learning Service(s) Microservices ≈APIs, connectors </> Search Service </>Notification Service </> </> </> </> «Connected Experiences» «Connected Experiences»
  • 22. 22
  • 23. 23
  • 24. 24
  • 25. 25 Know your personas and their typical working day use cases. Define your information management, consolidate and integrate your DWP technologies, provide Microservices to create a (virtual) Digital Employee Experience platform. Make your Modern Intranet, along with Microservices, an integrated, seamless Digital Employee Experience.
  • 26. rethink digital | Zielweg 27, 3014 Bern | Switzerland | www.rethinkdigital.ch | thomas.maeder@rethinkdigital.ch | +41 79 688 08 71 rethink your Digital Employee Experience
  • 27. rethink digital | Zielweg 27, 3014 Bern | Switzerland | www.rethinkdigital.ch | thomas.maeder@rethinkdigital.ch | +41 79 688 08 71