Will your intranet be replaced with a (chat) bot?Thomas Maeder
1. Types of bots and basic understandingof machine learning / AI.
2. What can a (chat) bot do for usin internal communications and process automation?
3. How to start a (chat) bot project?Short case study of the Swisscom intranet chat bot proof of concept.
7 Jahre Intranet Transformation bei Swisscom AG. Ein Ende in Sicht?Thomas Maeder
7 Jahre Intranet Transformation bei Swisscom AG. Ein Ende in Sicht?
Inside INTRANET, COLLABORATION & DIGITAL TRANSFORMATION 2017
Entwicklungsschritte und lessons learned
Kommunikation, Kollaboration und Unterstützung für die tägliche Arbeit in einem Intranet/Mitarbeiterportal integrieren
Good practices zu moderner User Experience
mit SharePoint
Zukunftsthemen für die nächsten Intranet Transformationsjahre
Governing Office 365 Webinar - ClearBox with DebbleSam Marshall
In this webinar we look at the options for managing Office 365, and how to govern it so that it’s aligned with how your organisation works. Co-hosted by Sam Marshall of ClearBox and Franck van Diest of Debble.
Part of the appeal of Office 365 is that you get a broad range of tools. People are also empowered with a lot of freedom to request and manage features, such as sites, groups and teams. This openness can work well in some situations, but can also cause confusion.
-How Office 365 gives users freedom
-Why Microsoft’s push to let everyone do anything isn’t a great idea
-Strategies for Office 365 and SharePoint governance settings
-Why silos aren’t always such a bad thing.
Digital employee experience: heart of the digital workplace (Denmark, Feb 2018)James Robertson
DENMARK, FEB 2018: Digital employee experience (#DEX) puts the employee at the center of efforts to make the business work better, and to deliver great customer service. (Presentation by James Robertson at IntraTeam Event, Copenhagen, February 2018)
James Roberson, fondatore e CEO di Steptwo, presenta come si sviluppa il percorso pratico dalle intranet odierne alla ricca esperienza necessaria allo staff per essere produttivi e coinvolti nei progetti di domani.
Per lasciarsi ispirare da ciò che è già stato fatto e guardare alle intranet del futuro.
Will your intranet be replaced with a (chat) bot?Thomas Maeder
1. Types of bots and basic understandingof machine learning / AI.
2. What can a (chat) bot do for usin internal communications and process automation?
3. How to start a (chat) bot project?Short case study of the Swisscom intranet chat bot proof of concept.
7 Jahre Intranet Transformation bei Swisscom AG. Ein Ende in Sicht?Thomas Maeder
7 Jahre Intranet Transformation bei Swisscom AG. Ein Ende in Sicht?
Inside INTRANET, COLLABORATION & DIGITAL TRANSFORMATION 2017
Entwicklungsschritte und lessons learned
Kommunikation, Kollaboration und Unterstützung für die tägliche Arbeit in einem Intranet/Mitarbeiterportal integrieren
Good practices zu moderner User Experience
mit SharePoint
Zukunftsthemen für die nächsten Intranet Transformationsjahre
Governing Office 365 Webinar - ClearBox with DebbleSam Marshall
In this webinar we look at the options for managing Office 365, and how to govern it so that it’s aligned with how your organisation works. Co-hosted by Sam Marshall of ClearBox and Franck van Diest of Debble.
Part of the appeal of Office 365 is that you get a broad range of tools. People are also empowered with a lot of freedom to request and manage features, such as sites, groups and teams. This openness can work well in some situations, but can also cause confusion.
-How Office 365 gives users freedom
-Why Microsoft’s push to let everyone do anything isn’t a great idea
-Strategies for Office 365 and SharePoint governance settings
-Why silos aren’t always such a bad thing.
Digital employee experience: heart of the digital workplace (Denmark, Feb 2018)James Robertson
DENMARK, FEB 2018: Digital employee experience (#DEX) puts the employee at the center of efforts to make the business work better, and to deliver great customer service. (Presentation by James Robertson at IntraTeam Event, Copenhagen, February 2018)
James Roberson, fondatore e CEO di Steptwo, presenta come si sviluppa il percorso pratico dalle intranet odierne alla ricca esperienza necessaria allo staff per essere produttivi e coinvolti nei progetti di domani.
Per lasciarsi ispirare da ciò che è già stato fatto e guardare alle intranet del futuro.
Design thinking provides a powerful toolbox for delivering a digital workplace that is frictionless and productive for the whole workforce. (Presentation by James Robertson at Congres Intranet 2016, in Utrecht, the Netherlands)
Intranätets förankring i organisationenIntranätverk
Sara Redin beskiver om hur viktigt det är att intranätet är förankrat i organisationen. Alla de lyckade intranätprojekt hon har tagit del av har en gemensam nämnare: en projektägare som aktivt jobbade med att hantera de många intressenter/nyckelpersoner som måste inkluderas för att intranätet är och blir en succé och kan fortsätta utvecklas. Presentation handlar om hur du som projektledare bör prioritera för att skapa en bred förståelse och stöd för de förändringar som krävs för att optimera utbytet och utveckla intranätet.
Presenterad på Intranätverk 2014: Malmö den 30 september av Sara Redin, Think! Digital
Multilingual intranets ClearBox Valo Feb 2018Sam Marshall
Webinar on 1st Feb 2018 by ClearBox Consulting and Valo
To really engage employees, intranets need to speak the language that they understand best. In a multinational organization, this means dealing with multiple languages at once. In this joint webinar between ClearBox Consulting and Valo Intranet, we explore the options for the design and running a multilingual intranet. Aimed at intranet managers and internal communicators, we'll look at the different approaches you can take, the processes and politics of managing content, and some of the implementation options in SharePoint.
Driving the Digital Workplace with Office 365Bill Ryan
Organizations are moving to Microsoft Office 365 at unprecedented speed making the platform Microsoft’s most successful product in it’s history. Many organizations use Office 365 for Exchange but have little expertise in understanding how to utilize the collaboration features of the platform. Companies struggle to understand how to deploy and use SharePoint, Lync, and Yammer as these features often go unused:
- SharePoint is often used simply as a document store
- There is little focus on integrating the Office 365 components into a cohesive solution
- Organizations lack the knowledge in how to put it all together to drive the Digital Workplace
GHD iConnect - our intranet for the futureMaree Courts
GHD's journey to build an intranet for the future. Moving from a legacy Lotus Notes platform to a brand new shiny SharePoint 2013 environment was an exciting undertaking.
Office 365 choices for content and collaborationSam Marshall
What to use when for file sharing in Office 365.
Covers SharePoint Team sites, Microsoft Groups, OneDrive, Microsoft Teams and Skype for business.
Some tools to help you think through your collaboration planning, and how to get the most out of Office 365.
Taking the fastest journey to the digital workplaceJames Robertson
The future of the digital workplace is uncertain, with many technologies in play. This presentation introduces the Digital Workplace Radar, and outlines how to take the fastest journey to the future vision. (Keynote by James Robertson at the Congres Intranet 2016 in Utrecht.)
Intro presentation from the Enterprise 2.0 Summit 2013 in Paris that served as the basis for a discussion panel around approaches for the technology framework of a Digital Workplace and its challenges
From Intranets to the Digital Workplace - how far have we really come so far?Stephan Schillerwein
Short presentation at the Worldwide Intranet Challenge Event in Zurich (30.09.2013) talking about some of the reasons why the progress in regard to the Digital Workplace is still very small in most organisation
Office 365 allows small and medium sized companies to compete with large enterprises with the same collaboration technology they've been using for years. Implementing the Digital Workplace with Office 365 enables your teams to work from anywhere on any device. Use the power of the Microsoft Cloud to compete and outpace your competition.
Modern intranets are delivering more capabilities than ever before, on the road towards great digital workplaces and digital employee experiences. (Keynote presented by James Robertson at Intranet Italia Day in Milan, October 2018)
Chatbots and automation in the digital workplaceSam Marshall
Slides from webinar between ClearBox Consulting and FLEX Automation, Feb 2018.
www.clearbox.co.uk
What are enterprise chatbots?
What are the challenges and opportunities?
What do digital workplace and intranet managers need to know?
What are the promising use cases?
Yesterdays intranet tomorrows, digital workplace SocialChorus
What’s the role of an intranet in the modern workplace? What does the modern workplace now look like? The days of an intranet as the one-stop-shop internal website have long gone. But as our ways of working, and the make-up of our workforces change, it’s not always clear what the scope of a contemporary intranet should be.
See the slides from our webinar with guest speaker Sam Marshall, of ClearBox Consulting, and SocialChorus' co-founder Nicole Alvino, will untangle the various purposes of an intranet, and look at how the needs of a mobile, deskless and contingent workforce can be met.
Watch the webinar recording now: https://www.socialchorus.com/webinar-recording-yesterdays-intranet-tomorrows-digital-workplace/
From intranets to digital employee experience (March 2019)James Robertson
Modern intranets still play an important role in organisations, but they now sit within the broader digital workplace. Leading firms are now focusing on digital employee experience (DEX), as the next step in their journey. (Keynote presentation by James Robertson at the Entopic Intranet & Digital Workplace Congres in Utrecht, March 2019)
The Digital Workplace Maturity Model – Going Beyond the Intranet
What does it take to move from a traditional intranet to something that supports all aspects of a digital workplace?
* How do the dimensions of community, collaboration, communication, services and structure interrelate?
How should your organization’s strategy dictate the profile of your digital workplace?
What can we learn from similar systems about how intranets can evolve?
Sam Marshall, Director, ClearBox Consulting Ltd.
From IntraTEam Event Copenhagen 2011 #iec11
What are the future trends in the Digital Workplace? Are we facing even bigger disruption from social, gamification, and the trends that have been prevalent over the last years or are we coming to a point where things are beginning to mature?
Are we making the most of the emergent trends or are we still using the same thinking and logic we did when the Sharepoint 2007 intranet was launched? It's time to challenge ourselves and our peers!
In this presentation I will take you through:
• The characteristics of the Modern Workplace
• What employees are looking for when using digital tools
• Four trends that is shaping the future of collaboration
• (Hopefully) A few new perspectives on new ways of working
Technology Lab June 2020 - Rapid deployment of a custom look-and-feel intrane...Digital Workplace Group
Rapid deployment of an intranet. Presentation by Valo during the DWG Technology Lab of June 17, 2020.
Brought to you by the DWG Technology & Research Institute,
Presented by Perttu Tolvanen 21 May at Intranätverk 2014 in Gothenburg, Sweden.
Due to different reasons, many organisations look for alternatives to SharePoint as intranet platform. This presentation will cover the most typical intranet scenarios and most typical competing systems for them. The presentation will analyze the market from the perspective of Scandinavia and will cover systems like Liferay, Confluence, EPiServer, Alfresco, etc.
Key questions:
- What are the most common WCMS and portal systems that are challenging SharePoint in the areas where SharePoint is weak?
- In what kind of situations you should question SharePoint as being the default choice for intranet? How to make that argument and also offer strong alternatives?
- What are the key differentiators between systems? Eg. language management, document management, search capabilities.
- Where is the WCMS market going? Can we expect more competitors to SharePoint in the future?
Design thinking provides a powerful toolbox for delivering a digital workplace that is frictionless and productive for the whole workforce. (Presentation by James Robertson at Congres Intranet 2016, in Utrecht, the Netherlands)
Intranätets förankring i organisationenIntranätverk
Sara Redin beskiver om hur viktigt det är att intranätet är förankrat i organisationen. Alla de lyckade intranätprojekt hon har tagit del av har en gemensam nämnare: en projektägare som aktivt jobbade med att hantera de många intressenter/nyckelpersoner som måste inkluderas för att intranätet är och blir en succé och kan fortsätta utvecklas. Presentation handlar om hur du som projektledare bör prioritera för att skapa en bred förståelse och stöd för de förändringar som krävs för att optimera utbytet och utveckla intranätet.
Presenterad på Intranätverk 2014: Malmö den 30 september av Sara Redin, Think! Digital
Multilingual intranets ClearBox Valo Feb 2018Sam Marshall
Webinar on 1st Feb 2018 by ClearBox Consulting and Valo
To really engage employees, intranets need to speak the language that they understand best. In a multinational organization, this means dealing with multiple languages at once. In this joint webinar between ClearBox Consulting and Valo Intranet, we explore the options for the design and running a multilingual intranet. Aimed at intranet managers and internal communicators, we'll look at the different approaches you can take, the processes and politics of managing content, and some of the implementation options in SharePoint.
Driving the Digital Workplace with Office 365Bill Ryan
Organizations are moving to Microsoft Office 365 at unprecedented speed making the platform Microsoft’s most successful product in it’s history. Many organizations use Office 365 for Exchange but have little expertise in understanding how to utilize the collaboration features of the platform. Companies struggle to understand how to deploy and use SharePoint, Lync, and Yammer as these features often go unused:
- SharePoint is often used simply as a document store
- There is little focus on integrating the Office 365 components into a cohesive solution
- Organizations lack the knowledge in how to put it all together to drive the Digital Workplace
GHD iConnect - our intranet for the futureMaree Courts
GHD's journey to build an intranet for the future. Moving from a legacy Lotus Notes platform to a brand new shiny SharePoint 2013 environment was an exciting undertaking.
Office 365 choices for content and collaborationSam Marshall
What to use when for file sharing in Office 365.
Covers SharePoint Team sites, Microsoft Groups, OneDrive, Microsoft Teams and Skype for business.
Some tools to help you think through your collaboration planning, and how to get the most out of Office 365.
Taking the fastest journey to the digital workplaceJames Robertson
The future of the digital workplace is uncertain, with many technologies in play. This presentation introduces the Digital Workplace Radar, and outlines how to take the fastest journey to the future vision. (Keynote by James Robertson at the Congres Intranet 2016 in Utrecht.)
Intro presentation from the Enterprise 2.0 Summit 2013 in Paris that served as the basis for a discussion panel around approaches for the technology framework of a Digital Workplace and its challenges
From Intranets to the Digital Workplace - how far have we really come so far?Stephan Schillerwein
Short presentation at the Worldwide Intranet Challenge Event in Zurich (30.09.2013) talking about some of the reasons why the progress in regard to the Digital Workplace is still very small in most organisation
Office 365 allows small and medium sized companies to compete with large enterprises with the same collaboration technology they've been using for years. Implementing the Digital Workplace with Office 365 enables your teams to work from anywhere on any device. Use the power of the Microsoft Cloud to compete and outpace your competition.
Modern intranets are delivering more capabilities than ever before, on the road towards great digital workplaces and digital employee experiences. (Keynote presented by James Robertson at Intranet Italia Day in Milan, October 2018)
Chatbots and automation in the digital workplaceSam Marshall
Slides from webinar between ClearBox Consulting and FLEX Automation, Feb 2018.
www.clearbox.co.uk
What are enterprise chatbots?
What are the challenges and opportunities?
What do digital workplace and intranet managers need to know?
What are the promising use cases?
Yesterdays intranet tomorrows, digital workplace SocialChorus
What’s the role of an intranet in the modern workplace? What does the modern workplace now look like? The days of an intranet as the one-stop-shop internal website have long gone. But as our ways of working, and the make-up of our workforces change, it’s not always clear what the scope of a contemporary intranet should be.
See the slides from our webinar with guest speaker Sam Marshall, of ClearBox Consulting, and SocialChorus' co-founder Nicole Alvino, will untangle the various purposes of an intranet, and look at how the needs of a mobile, deskless and contingent workforce can be met.
Watch the webinar recording now: https://www.socialchorus.com/webinar-recording-yesterdays-intranet-tomorrows-digital-workplace/
From intranets to digital employee experience (March 2019)James Robertson
Modern intranets still play an important role in organisations, but they now sit within the broader digital workplace. Leading firms are now focusing on digital employee experience (DEX), as the next step in their journey. (Keynote presentation by James Robertson at the Entopic Intranet & Digital Workplace Congres in Utrecht, March 2019)
The Digital Workplace Maturity Model – Going Beyond the Intranet
What does it take to move from a traditional intranet to something that supports all aspects of a digital workplace?
* How do the dimensions of community, collaboration, communication, services and structure interrelate?
How should your organization’s strategy dictate the profile of your digital workplace?
What can we learn from similar systems about how intranets can evolve?
Sam Marshall, Director, ClearBox Consulting Ltd.
From IntraTEam Event Copenhagen 2011 #iec11
What are the future trends in the Digital Workplace? Are we facing even bigger disruption from social, gamification, and the trends that have been prevalent over the last years or are we coming to a point where things are beginning to mature?
Are we making the most of the emergent trends or are we still using the same thinking and logic we did when the Sharepoint 2007 intranet was launched? It's time to challenge ourselves and our peers!
In this presentation I will take you through:
• The characteristics of the Modern Workplace
• What employees are looking for when using digital tools
• Four trends that is shaping the future of collaboration
• (Hopefully) A few new perspectives on new ways of working
Technology Lab June 2020 - Rapid deployment of a custom look-and-feel intrane...Digital Workplace Group
Rapid deployment of an intranet. Presentation by Valo during the DWG Technology Lab of June 17, 2020.
Brought to you by the DWG Technology & Research Institute,
Presented by Perttu Tolvanen 21 May at Intranätverk 2014 in Gothenburg, Sweden.
Due to different reasons, many organisations look for alternatives to SharePoint as intranet platform. This presentation will cover the most typical intranet scenarios and most typical competing systems for them. The presentation will analyze the market from the perspective of Scandinavia and will cover systems like Liferay, Confluence, EPiServer, Alfresco, etc.
Key questions:
- What are the most common WCMS and portal systems that are challenging SharePoint in the areas where SharePoint is weak?
- In what kind of situations you should question SharePoint as being the default choice for intranet? How to make that argument and also offer strong alternatives?
- What are the key differentiators between systems? Eg. language management, document management, search capabilities.
- Where is the WCMS market going? Can we expect more competitors to SharePoint in the future?
Strategic Alliance proposal to IT Service Providers – Creating Growth Opportu...abhinashak
When someone lands on your website, they typically make a decision within 2 seconds to stay or leave.
If your landing page does not connect and interest your website visitors, they leave thinking they are at the wrong place. Their eyes tend to start at the top left of the page and scan for clues to help them find what they want.
Bottom line, it is very important to motivate your website visitors to share their contact information for further communication.
Restaurant Billing System contain Creation of bills of Customers, Add new Customers, Employees and Admins, Proper Authentication and Authorization of Employees and Admins, Regeneration of bill for Customer facility, additional discount for pre-defined Customers.
'Test Data Management and Project Quality Go Hand In Hand' by Kristian Fische...TEST Huddle
Traditionally, the testing community has perceived test data the same way most organisations perceive test. Boring, time consuming and none value-adding. But new winds are blowing. Initiated by the complex project and test environments of today, testing departments are now taking the first small steps to recognise the importance of a focused test data management function. Maybe the testing community will too? Realising that we have long passed the good old days where a mainframe test data copy would do the trick, challenges in implementing a TDM function in today’s complex set-ups are many and insidious. And it needs a well executed plan.
This presentation takes outset in experiences and hardships gained from a TDM optimising project and provide a live demo, inspiration and guidelines in moving forward with implementing and optimising a TDM function. The project was run alongside a big-scale on-going SOA programme at a major Danish pension fund. The project focused on three areas: Technical, Process, and People & Communication.
In the Technical area, the project developed a TDM Dashboard. As a main management component, the
Dashboard provides a test data copy function from Production to Test and between test environments. Besides, it offers an overview of the test data in the different applications and environments.
The Process area developed a TDM strategy and optimised the test data processes in order to deliver valid, transversal test data quicker. It focused on a wide range of areas such as production copying, data generation, handling of requirements, data cleaning, profile usage, data pools and data re-use.
The People & Communication area focused on including stakeholders proactive in the test data process and communicating roles and responsibilities as well as new functions and processes.
Not only has the project delivered measurable and visible results, number of defects in Production has been reduced; hereby stressing that a well implemented TDM function with continuous focus on optimising TDM is added value and worth the effort.
Strategic Use of IT: a presentation for the Aspiring Entrepreneurs Programme (AEP49) of FATE Foundation to help position Information Technology as a strategic tool with far-reaching effects which should be considered early and often in the life of any new business.
IT Career Development - An Introduction into the IndustryLawal Adekunle
It is designed to help individuals with the knowledge and information they need in order to choose the perfect IT career. It also gives a clear insight into the industry
This presentation aims to give an overview of the “big picture” of :
Current IT trends, explaining with some detail each one, to give a high level approach to the present.
Where the future of IT is going, and where the major opportunities and challenges are.
Professional IT Roles demanded by each of the areas / trends.
Technologies, processes and tools used and applied in the day to day of each role.
Microsoft Teams in the Modern WorkplaceJoanne Klein
Joanne Klein delves into Microsoft Teams to give a glimpse of its features, its underlying architecture, and what’s in it for the modern worker and the data protection, data retention, and legal/compliance teams across your organization.
A simple demonstration about digital transformation; the concept of cloud computing and how the Microsoft 365 framework epitomizes its principle and practice.
The project “Billing system” is an application to automate the process of ordering
And billing of a restaurant .This application is developed for the established restaurants in the city to manage the billing operations. It has the entire basic module to operate the billing modules. This application also administrates its users and customers.
This project will serve the following objectives:-
• Add and maintain records of available products.
• Add and maintain customer details.
• Add and maintain description of new products.
• Add and maintain admin and employee details.
• Provides a convenient solution of billing pattern.
• Make an easy to use environment for users and customers.
• Create membership for customers.
ITS 833 – INFORMATION GOVERNANCEChapter 12 – Information Gov.docxvrickens
ITS 833 – INFORMATION GOVERNANCE
Chapter 12 – Information Governance
For Email and Instant Messaging*
University of the Cumberlands
Dr Isaac T. Gbenle
1
1
Organizations should assume that IM is being used, whether they have sanctioned it or not. And that may not be a bad thing—employees may have found a reasonable business use for which IM is expedient and effective. So management should not rush to ban its use in a knee-jerk reaction. Here are some tips for safer use of corporate IM:
Just as e-mail attachments and embedded links are suspect and can contain malicious executable files, beware of IM attachments too. The same rules governing e-mail use apply to IM, in that employees should never open attachments from people they do not know. Even if they do know them, with phishing and social engineering scams, these attachments should first be scanned for malware using antivirus tools.
Do not divulge any more personal information than is necessary. This comes into play even when creating screen names—so the naming convention for IM screen names must be standardized for the enterprise. Microsoft advises, "Your screen name should not provide or allude to personal information. For example, use a nickname such as SoccerFan instead of BaltimoreJenny."[19]
Keep IM screen names private; treat them as another information asset that needs to be protected to reduce unwanted IM requests, phishing, or spam (actually spim, in IM parlance).
Prohibit transmission of confidential corporate information. It is fine to set up a meeting with auditors, but do not attach and route the latest financial report through unsecured IM.
Tips for Safer IM
2
2
Important things to know
3
Restrict IM contacts to known business colleagues. If personal contacts are allowed for emergencies, limit personal use for everyday communication. In other words, do not get into a long personal IM conversation with a spouse or teenager while at work. Remember, these conversations are going to be monitored and archived.
Use caution when displaying default messages when you are unavailable or away. Details such as where an employee is going to have lunch or where their child is being picked up from school may expose the organization to liability if a hacker takes the information and uses it for criminal purposes. Employees may be unknowingly putting themselves in harm's way by giving out too much personal information.
Ensure that IM policies are being enforced by utilizing IM monitoring and filtering tools and by archiving messages in real time for a future verifiable record, should it be needed.
Conduct an IM usage policy review at least annually; more often in the early stages of policy development.
3
Important things to know
E-mail is a critical area for IG implementation, as it is a ubiquitous business communication tool and the leading piece of evidence requested at civil trials.
Nearly 80 percent of all employees send work e-mail messages to and from their personal e ...
Similar to 3 key aspects to make your Modern Intranet the core of the Digital Employee Experience (20)
Everything you need to know to create a modern Intranet/Digital Employee Expe...Thomas Maeder
Everything you need to know to create a modern Intranet/Digital Employee Experience with out of the box capabilities of SharePoint Online
Masterclass SharePoint modern vs classic
Unterwegs zum modernen Intranet. Wo stehen wir heute?Thomas Maeder
Unterwegs zum modernen Intranet. Wo stehen wir heute?
Mobile Intranet, Social Intranet, Modern Intranet, Intelligent Intranet, Digital Workplace, Digital Employee Experience
Transforming the Intranet to shape the digital Employee ExperienceThomas Maeder
Swisscom’s Intranet transformation journey towards an engaging Employee Portal
Main points of the presentation:
– Vision, purpose & journey of Swisscom’s Employee Portal.
– Creating a simple, modern User Experience.
– Make it work for mobile devices.
– Measure progress and establish a continuous improvement process.
Shaping the Employee Experience, transforming the IntranetThomas Maeder
Swisscom’s Intranet transformation journey towards an engaging Employee Portal
Main points of the presentation:
– Vision, purpose & journey of Swisscom’s Employee Portal.
– Creating a simple, modern User Experience.
– Make it work for mobile devices.
– Measure progress and establish a continuous improvement process.
Key takeaways:
– Insights on how continuously improve and develop the Intranet in a large organization.
– Good practices about User Experience & SharePoint.
– Hands-on advice, screenshots/live demo on common Intranet/Digital Workplace challenges for large organizations.
Swisscom’s Intranet transformation journey towards an engaging Employee Portal Thomas Maeder
Main points of the presentations:
– Vision, purpose & journey of Swisscom’s Employee Portal.
– Creating a simple, modern User Experience.
– Make it work for mobile devices.
– Measure progress and establish a continuous improvement process.
Key takeaways:
– Insights on how continuously improve and develop the Intranet in a large organization.
– Good practices about User Experience & SharePoint.
– Hands-on advice, screenshots/live demo on common Intranet/Digital Workplace challenges for large organizations.
Swisscom Intranet/Employee Portal - Rencontre Internationale des Responsable...Thomas Maeder
Rencontre Internationale des Responsables Intranet et RSE
Paris, 2016
Intranet, plateforme digitale, espaces collaboratifs Quel écosystème privilégier?
- Comment refondre votre intranet pour proposer un écosystème homogène et cohérent ?
- Quelle intégration entre les différents espaces communautaires, collaboratifs, informatifs ?
- Faut-il dissocier les outils ? Ou les fédérer au sein d'une plateforme digitale ?
- Digital Workplace et création de valeur pour l'entreprise
Das Intranet im Wandel - bedeutungslos oder unverzichtbar | Intranet Transfor...Thomas Maeder
Das Intranet im Wandel - bedeutungslos oder unverzichtbar | Intranet Transformation bei Swisscom AG, Thomas Maeder, Perikom, HSLU, Hochschule Luzern, 2015
Modernes Intranet - mehr als mobile und social | Intranet Transformation bei ...Thomas Maeder
Modernes Intranet - mehr als mobile und social, Intranet Transformation bei Swisscom, SharePoint@Enterprise Konferenz 2015, Zürich, Thomas Maeder, Swisscom AG
Der Digital Workplace als integrierte Informations- und KollaborationslösungThomas Maeder
Einblick in die Intranet Transformation bei Swisscom AG. Der Digital Workplace als integrierte Informations- und Kollaborationslösung.
Konferenz "IOM Summit", Köln, 23.-25.09.2014
Die Transformation des Corporate Intranet hin zu einem integrierten Digital W...Thomas Maeder
Einblick in die Intranet Transformation bei Swisscom AG. Diese Präsentation zeigt am Fall von Swisscom AG auf, wie sich das Corporate Intranet schrittweise in ein Digital Workplace bzw. modernes Mitarbeiterportal verwandelt und dabei Social Features nutzt.
Konferenz "inside Intranet Transformation & Evolution", Köln, 01./02.07.2014
Einblick in die Intranet Transformation bei Swisscom AGThomas Maeder
Einblick in die Intranet Transformation bei Swisscom AG. Diese Präsentation zeigt am Fall von Swisscom AG auf, wie sich das Corporate Intranet schrittweise in ein Digital Workplace bzw. modernes Mitarbeiterportal verwandelt und dabei Social Features nutzt.
Konferenz "IntraNET-Tag", Frankfurt, 27.03.2014
Transformation des Corporate Intranet zum integrierten Digital Workplace - Go...Thomas Maeder
Transformation des Corporate Intranet zum integrierten Digital Workplace - Good Practices zum Social Intranet. Diese Präsentation zeigt am Fall von Swisscom AG auf, wie sich das Corporate Intranet schrittweise in ein Digital Workplace bzw. modernes Mitarbeiterportal verwandelt und dabei Social Features nutzt.
Konferenz "i2 Swiss Internet und Intranet Summit", Zürich, 06.-07.11.2013
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Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
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5. 5
Typical use cases of typical personas on a typical working day
ManagerSubject Matter ExpertsInformation Worker Frontline Worker
6. Typical use cases of typical personas on a typical working day
6
Manager Subject Matter ExpertsInformation Worker Frontline Worker
process e-mails
prepare/attend
meetings
meet people
manage team
read news
use (HR) self services
create/review content
collaboratively
process e-mails
attend meetings
process information,
do deep work,
work with business
application(s)
search and ask for
information
do frontline/
blue collar work
≈10% of the workforce
process information, work
with business applications
read news
use (HR) self services
communicate with back
office
prepare/attend
workshops
process e-mails
search and ask for
information
read news
use (HR) self services
read news
use (HR) self services
amountoftimespentonaworkingday
≈15% of the workforce ≈25% of the workforce ≈50% of the workforce
7. #2 Technology
How to deal with an ever changing
Digital Workplace technology landscape?
7
8. How to deal with an ever changing
Digital Workplace technology landscape?
8
9. How does your Intranet/DWP technology landscape looks like today?
9
Communication
Information/
Managed
Content
ESN/Social
Collaboration
Knowledge
Management
& Learning
Employee
Services
& Business
Processes
11. What to do about it?
11
Communication
Information/
Managed
Content
ESN/Social
Collaboration
Knowledge
Management
& Learning
Employee
Services
& Business
Processes
Integrate the different DWP
applications and data sources
by providing microservices
to create a useful
Digital Employee Experience
for each persona.
Applications/data sources
</>
Manager Subject Matter ExpertsInformation Worker Frontline Worker
Communication
Service(s)
Content
Service(s)
Collaboration
Service(s)
Employee &
Business Process Service(s)
KM &
Learning Service(s)
Microservices
≈APIs, connectors </> Search Service </>Notification Service
</> </> </> </>
25. 25
Know your personas
and their typical working day use cases.
Define your information management,
consolidate and integrate your DWP technologies,
provide Microservices to create a
(virtual) Digital Employee Experience platform.
Make your Modern Intranet, along with Microservices,
an integrated, seamless Digital Employee Experience.
26. rethink digital | Zielweg 27, 3014 Bern | Switzerland | www.rethinkdigital.ch | thomas.maeder@rethinkdigital.ch | +41 79 688 08 71
rethink your Digital Employee Experience