IBM Lotus Notes/Domino App. Dev. Competitive Advantage: The Social Business Edition

IBM Lotus Notes/Domino
Application Development
Competitive Advantage : The Social
Business Edition

John Beck, IBM
John D. Head, PSC Group

1

John Beck, Worldwide BUE, Messaging Sales
IBM Collaboration Solutions
● No, I am not very talented at basketball (that's why I have a job at IBM!).
● “Who am I?” I am responsible for global sales of IBM's messaging portfolio
(Notes/Domino, Traveler, Protector, Symphony)
– Previously, I have held sales, product management, development and support roles within IBM
all focused on the IBM Collaboration Solutions portfolio.
● Working with Notes since R3 in 1995 and managed production Domino environment on NT
Alpha (really!?!).
● Recently moved my family to Wisconsin from Massachusetts (yes it is colder).
● “Why am I here?” As companies analyze their investments in messaging, they are realizing
the incredible value that Domino applications have to their business and processes. They are
also looking to shift that investment to new access modes and transform their end user
computing environments.
● Follow/contact/link to me:
Phone - +1 508.414.0734
Twitter - “jhnbck”
LinkedIn - “http://www.linkedin.com/pub/john-beck/0/a46/214a”
E-mail - “john_beck@us.ibm.com”

John Head
jhead@psclistens.com Facebook.com/johndhead Facebook.com/PSCGroup
Twitter.com/johnhead Twitter.com/PSCGroup
1051 Perimeter Drive
Suite 500 LinkedIN.com/in/johndhead Linkedin.com/company/psc-group-llc
Schaumburg, IL 60173
Slideshare.com/johnhead Slideshare.com/PSCGroup

(847) 517-7200 Youtube.com/johnhead Youtube.com/PSCGroup
(847) 517-7600 fax

www.johndavidhead.com

www.pscgroup.com

Agenda

● Domino Application Development Today
“not your Father's Designer”
– Advantages of Domino over Microsoft SharePoint

● Notes from the field – PSC's real world experiences

● Domino Application Development Tomorrow
The IBM Social Business Toolkit

Let's talk about Domino applications
but not these Domino applications, please...

Designer 8.5.X - a world-class RAD environment
Business-process-driven applications that enable people to collect, organize, share, and track
information.
●
An open, point and click GUI
development environment
●
Support for developers at every skill
level – Lotus, Java, Eclipse
●
Bundled templates that require no
coding to use
●
Component re-usability saves time
and increases responsiveness
●
Centralized administration for quick
deployment and easy maintenance
●
Pervasive security
●
Universal access: online or offline -
rich, browser or mobile clients
●
Integrates multiple data sources

Thousands of enterprises around the globe trust their core
collaborative and business applications to Lotus Notes & Domino.

N o te s Apps “b y th e
n u m b e rs ”:

280,000 active developers

$45m investment by IBM
since 2007

 Discussion databases  Inventory and project management

10,000,000 applications in
 Community forums  Process tracking use
 Document storage and collaboration  Sales force automation
 Customer relationship management  Product catalogs and price lists 
64,000 developers and
 Help desk and customer support  Billing systems 200 projects active in
 Human resources  Audit and assessment open source community

Today's Notes/Domino offers the easiest, fastest and richest development of Web 2.0 apps.

To this with xPages - Jacobs eLite
2.0

IBM Lotus Domino Mobile Applications
●
Today: Web browser mobile apps
– Supported via XPages in IBM Lotus Domino
Designer
– Mobile controls - see
http://mobilecontrols.openntf.org/

●
Domino Designer 8.5.3 Upgrade Pack 1
– New tools for XPages Extension Library
●
New mobile controls
– Domino REST services
– Available now!
– OpenNTF version continues to evolve
http://extlib.openntf.org/

Domino XPages Mobile Specific Controls
View Panel Navigation Bar Form with
Outline/Menu Validation

Search Bar

Filter

Adobe Flash can't run on Apple iOS …
… but Domino applications can!
●
"XPages have allowed me to deliver classic Notes database applications to the
iPhone without having to change the template. I can simply create one
database with an X-page, and it will connect to the database that is appropriate
for the particular user - even if the other database is on different server. "
●
Mark Hughes – HughesConnect.com
●
(Developer of ITANA task management solution)

Domino is a Premiere application platform
● Claims heard about why one should move to SharePoint
– SharePoint could easily replace the Rapid Application Development
feature set of Notes/Domino
– SharePoint is self service driven and therefore will need less
development resources than a new Notes/Domino environment
● While in reality
– What most consider to be simple Notes client applications often
require moderate to significant development effort that cannot be
done with SharePoint Designer, instead requiring Visual Studio
and .Net development skills
– Complex applications with business logic and workflow are not
suitable for SharePoint and require .Net development and additional
Microsoft products to provide the same level of capability you get in
one product (Notes/Domino)

Factors to Consider

Content taken from Microsoft published feature documentation on microsoft.com/sharepoint and IBM Project Liberate presentations

Factors to Consider continued...

Content taken from Microsoft published feature documentation on microsoft.com/sharepoint and IBM Project Liberate presentations

What To Do With What You Already Have
Bring your Notes/Domino client applications to the Web with
XPages!

● Preserves your investment in your current application's data and
business logic while providing a modern Web 2.0 developer
experience
● Provides browser and mobile access and still allows you to take
that application securely offline with all application logic
available using the Notes client
● Expands the reach of your Domino applications to other IBM
platforms like WebSphere Portal and IBM Connections thru
iWidgets

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Agenda

● Domino Application Development Today
“not your Father's Designer”
– Advantages of Domino over Microsoft SharePoint

● Notes from the field – PSC's real world
experiences

● Domino Application Development Tomorrow
The IBM Social Business Toolkit

Our Our
People Clients

Our
Solutions PS C
E c o s ys te m

People

Clients

Direction

Prospects Delivery

• Integration • Mobile Enablement
• Workflow • Custom Applications
• Rules Engines • Dashboards
• Collaboration • Process Improvement
• SOA • Agile/Sustainable
• Portals/Websites Architectures

Our Partners

PS re al w o rld e xpe rie nc e s
C’s
w ith X Page s

“ Th e im pac t o f a c o nsum e r
e c o no m y o n th e b usine ss
and e nte rprise applic atio n spac e ”

 We are at an application crossroad
 Email has become a commodity
 Domino or Exchange or Google
 Cloud or On Premises or Hybrid
 Email and application platforms being broken apart
 New platforms
 Smartphones are common place
 Tablets are here and growing
 The Burning Question – “What about the apps?”

2012 State of the Application
©2012 Property of PSC Group, LLC

• Click to edit Master subtitle style

What Applications are Your Users Using?


Do you think they really want to use this?

I know what your thinking …

Your users aren’t like others.
They use the apps we tell them.
They do all their business
on approved tools.

You're wrong.

More than 50% of business users
bypass internal applications
for public tools.

Because the internal tools are:

Too slow
Too restrictive
Not accessible at home
Not on the mobile device
Not Sexy

 End User expect consumer Web 2.0 Experiences at
work

 End Users will find their own solutions if applications
are not updated

 Corporate IT must modernize or become irrelevant

End Users Expect Modern Applications

 PSC’s experience is that once a business
application is put into use, it is rarely updated
 Minor changes made to support business needs
 The more line of business the app is, the less care
it has gotten.
 Many companies using the same app since late
90s / early 2000s with NO changes.
 Have you done an internal application audit?

How modern are your applications?

Documents & Enterprise Business
Discussions Applications Applications
•40% of total apps •25% of total apps •35% of total apps
•Based on Templates •Highly transactional •Mission Critical
that come with or huge volumes of •Organization Unique
Domino data •Heavy use of custom
•Recommendation: •Recommendation: workflow and/or
•Move to standard •Rebuild on top of security
platforms/apps Enterprise •Recommendation:
•Update with new Java, .NET or •Move to the web
XPages Templates other technology via XPages
from IBM (2011)
•Use third party
tool(s)
•LotusLive Engage
•Other Offerings
Taken from PSC's Application Modernization White Paper and Presentations

Existing Domino Application Types

 Once you decide to stay on the Notes Platform
 Maximize your investment in Lotus
technology!
 Modernize your applications
 Make your users happy with appealing look-
and-feel of applications
 Develop once, use many times
 Extend your applications to the web and
mobile devices with XPages

Leveraging The Lotus Platform

 Modern Notes apps have:  Techniques used
◦ Appealing Web 2.0 front-end ◦ Web 2.0 Tools
◦ Modern Business Processes  HTML
 JavaScript
◦ Standard Corporate Web
Branding  AJAX
 Java Toolkits
◦ User Self Service
 Sencha
◦ Auto / Self Updating
 jQuery
◦ Works across platforms
◦ XPages
◦ Windows / MAC / Linux
◦ Mobile Platforms
◦ Works across devices ◦ iOS
◦ Smart Phones ◦ Android
◦ Tablets ◦ Blackberry OS
◦ Laptops ◦ Blackberry Playbook
◦ Windows Mobile 7
◦ Home Computers
◦ Flash / Air


• ‘Develop Once, Use Multiple Places’ is finally
reality
• Works in Notes Client, Browser, & Mobile
• User base can decide how they want to work, where
they want to work
• Corporate Web Branding easily applied
• Source Code Control (SVN, etc.)
• Most rapid updates of development tool in the platform
ever (ExtLib, etc.)

Why XPages?

Performance of modern web applications brought
to the platform
• Notes Application • XPages Application of above
Notes Application
• Opening on Server thru VPN • Opening on Server thru VPN

• ~ 30 to 60 seconds • ~ 6 to 10 seconds

• Opening Replica • Opening Replica

• ~20 seconds • ~ 3 to 5 seconds
• Open in Web Browser
• ~ under 2 seconds

Why XPages?

• XPages is developer friendly
• Notes developers w/ web skills can transition
easily
• Web developers can pick up XPages with basic
Domino training
• New Hires / College Grads can pick up XPages
development with a week of training*
*results may vary

Why XPages?

Samples of PSC’s
XPages Development

These are real
world applications


App #1: Standard Notes Document Library


App #1: Doc Library Modernization with XPages


App #2: Notes Client Application


App #2: Modernization with XPages


App #3: Notes Client Custom Application

App #4: Mobile Solution with XPages

App #5: Previous Application

In Summer of 2010, IBM asked PSC
to review a Notes application and
compare modernizing the
application with both
XPages andedit Master subtitle style
• Click to Microsoft SharePoint.

This is the result of that effort.


1. Take an existing Notes Client Application
2. Catalog the Notes Client Assets
3. Create XPages Application
4. Create Custom Theme
5. Build Mobile Interface
6. Compare with SharePoint application

Notes Client to XPages – PSC’s Process


XPages Document Workflow in Notes Today

• 1 User Form – Agreement
• 4 Dialogs
• 5 System Forms – Keywords, Lookups
• 30 User Views
• 17 System Views
• Workflow & Business Logic
• 20 Agents
• 2 Script Libraries
• Export to Excel for Reporting
• User Interface Elements

XPages Document Workflow Details

XPages Document Workflow with XPages UI

• Uses the OpenNTF.org Mobile
Controls Project
• Provides Custom UI for
iPhone and other mobile
devices

XPages Document Workflow XPages Interface
for Mobile

• Created a New XPages Interface
• Created Custom Theme with custom branding
and color scheme
• Only Interface Changes
• Home Page
• Document Workflow Form
• Views
• No changes to Workflow or Business Rules
• Used the XPages Mobile Controls on
OpenNTF.org for iPhone interface

XPages UI Details

Notes:

1. Custom Theme is a one time effort. Can be reused by all future
XPages Applications
2. Mobile Controls were created as Custom Controls that can be
reused

XPages Development Results

• Same Notes Client application
• Document tasks to build feature comparable
SharePoint application
• Use SharePoint development best practices that
PSC uses with our customers
• Estimate development costs

Comparing XPages to SharePoint

• Create SharePoint Site
• Create Agreement Form & Dialogs
• Create Web Parts & Reports
• Create Keyword Lookup Lists
• Build Windows Workflows (not SharePoint Designer)
• Implement Security – Groups and Building Form Filters
• Build Excel Export
• Move Data using Third-Party Tool
• Create Master Page
• Create iPhone on top of SharePoint Mobile
Extension

SharePoint Development Estimates

SharePoint Development Estimates

• PSC recommends Windows Workflow over SharePoint
Workflow using SharePoint Designer due to it’s quality and
support
• iPhone development would be ASP.NET development talking
to SharePoint Web Services
• Security would use Active Directory Groups and function by
applying Filters to parts of the Form
• Data Export using Third Party tools would include documents,
field data, and attachments
• Master Page Estimate includes colors, corporate branding,
logo, and simple menu changes

SharePoint Development Estimates Notes

XPages Task Hrs. SharePoint Task Hrs.
XPages User Interface 64 SharePoint Site 4
Custom Theme 16 Agreement Form 24
Excel Export 8 Web Parts & Reports 16
Mobile Controls 16 Windows Workflow 24
Implement Security 40
Excel Export 8

Move Data 16
Create Master Page 16
Create iPhone Interface 40
Offline 0 Offline ??
104 Total 188

Development Head to Head

 Your users are demanding modern applications in the
workplace
 Smartphones and Tablets will force you to embrace
modern and consumer driven development platforms
and techniques
 XPages is ready to build real-world production
applications
 You don't have to migrate to get Modern and Mobile

Application Modernization in 2012

Your users will work
with applications that
match the experience
they have at home.

IBM's software portfolio provides a strong foundation for delivering Social
Business solutions and infrastructure

Social Networking Social Content Social Analytics
Owned social networks Analytics

Discover
Engagement apps

Engage
Reach

Channels Context and relevance Monitoring

Social connectors Social content platform Optimization

Process Management Information Management Governance and Lifecycle
BPM Rules Information integration ILG&M Security
Act

Connectors ESB MDM Data warehousing Community gov. Mobile

Open Standards

Risk Based Inspection +

Challenge: Capturing Asset Knowledge across a multi functional team
– The ABB RBI+© consultancy process is used by leading
process industry organisations to ensure the continued safe
operation of their plants.
Solution Description
– The XPages solution underpins a highly
collaborative process combining the
knowledge and experience of both the ABB
Consultants and the client operating teams.
Benefits:
– 30% reduction in time taken per study
– $3m + savings for ABB and their customers
– Visualises ABB’s RBI+© methodology
– Full fidelity Notes and browser functionality
allows seamless off-line working
– Deployable on premises using
IBM XWork Servers

79 © 2011 IBM Corporation

Pathfinder: Client Services XPage Interface
Challenge: Client information managed in
multiple, independent Domino databases
– No one place to see entire client portfolio
– Excess navigation and data duplication
– Difficult to use and support

Solution Description: Single web interface
developed using XPages
– Single point of entry for all client information
– Client/Activity focused interface
– Complete relationship available in single UI

Benefits: Improved efficiency
– More time available to serve clients
– Improved coordination among providers
– More efficient service delivery
– Improved case management


i-Bank & Safebook. Raiffeisen Salzburg

Challenge: Modernize and “socialize” the i-Bank Banking Software
– Transforming CRM, Sales & Marketing processes
– Change Product Management by user involvement
– More flexibility in customer facing advisory processes
– Universal Banking Front-end, built on Domino XPages
– “i-Apps” with intelligent and compelling UI,
Dashboards, Follow objects, Activity Stream,
Produpedia etc., result in new user experience
Benefits:
– Enhanced service quality, better Marketing- &
Sales efficiency
– Embracing networks of people to create
new business value and opportunities
– Making better decisions, faster. Reduction of
process complexity and information overload.


Challenge: Analyze and deliver gigabytes of complex
data to thousands of customers reliably and securely
– 50+ GB of Data
– 300,000 + Records

– Notes/Domino and XPages
– Secure and easy entry of new data in Notes
– Efficient and safe storage of critical data
– Secure delivery on a subscription basis
via Xpages

Benefits:
– Performance
“Notes and Domino enable entry, storage, and analysis of critical data securely
– Security and easily, then easily deliver that data to customers on a subscription basis
– Reliability via a great looking, high-performance Web site using XPages.” Brian Benz –
Deloitte Recap LLC


Heart Failure Awareness
& Web Shop

Business Challenge
– Expand sales by establishing establishing a
portal heart failure and defibrillator products
– Target private, business and the public sector
– Built on Domino 8.5.2 and XPages
– Features a content management
system (CMS) and a web shop
– Integrates with existing product catalog,
CRM and ordering system which are all
Notes based applications
– Web shop integrates with 3rd party payment
card gateway to off-load PCI compliance
Benefits
– Provides way to raise awareness on heart failure
and increase revenue thru Web commerce
– Integrates with existing Notes/Domino based applications


Smart Government: DLR Rhein Hessen-Nahe-Hunsrueck Germany
DIENSTLEISTUNGSZENTRUM LAENDLICHER RAUM (DLR)RHEINHESSEN-NAHE-HUNSRUECK
Business Challenge
 Eco-Farming where Better Research = Better Wine
 Partnership between government and local businesses
– Environmental friendly agricultural production processes
– Pilot operations for cultivation of vine-grapes
– Sharing research, statistics and first-hand experience
– Accelerate advances in horticulture
 Sharing of information across 350
users / 20 locations
– Consolidation of disparate
data / applications on Domino
– XPages enable web access to the
data by role / by location
Benefits
 From prototype to production in 6 months
– Reducing the amount of time to find
location specific information by 50%
– Eliminating unwanted / unneeded information reduces search time by 75%


Modelleisenbahn
Keeps track of customer signals with IBM Lotus Notes® and Domino®
Business Challenge
– Model railway manufacturer Modelleisenbahn wanted to capture more
detailed information about its sales team’s interactions with customers to “This CRM solution from
enhance sales management and provide a platform for analytics. The COC IT-Services proves the
company also wanted to find a way to give travelling sales staff instant utility of IBM Lotus Notes
access to daily sales data. and Domino as a platform for
applications that can help
Solution Description deliver real business value.”
– CRM solution based on the company’s existing IBM Lotus Notes and
Domino platform, and integrated with its Infor ERP Baan solution. The — Wilfried Kreuzbauer, Head of IT at
Modelleisenbahn GmbH
solution leverages XPages to provide a rich and flexible interface,
accessible from the Lotus Notes client or any standard web browser.
Benefits
– All customer interactions – whether face-to-face or by phone or email – are Solution components:
logged in a single system, enabling managers to gain a comprehensive  IBM Lotus Notes and Domino
overview of sales activity.
– Field sales staff can instantly access current sales data, helping them
prepare more effectively for customer meetings and maximise revenues.
– Office-based staff should be able to spend less time dealing with inquiries
from sales staff, helping them focus on more productive tasks.

LOP14217-ATEN-00 (September 2010)


Next steps for Notes/Domino developers
● Learn to use XPages
– It is the strategic direction for N/D application development
– Start from http://xpages.info
– Download ready-to-use libraries and components from
openNTF.org
● XPages Extension Library, Mobile controls, Connections
components...
● Invest into the new technology trends
– HTML5, CSS
– Mobile platforms
– JavaScript, Dojo
– Gadgets, iWidgets, OpenSocial

More next steps....
● Start to use Java pervasively
– XPages business logic, agents...
– Discover the power and flexibility of OSGi
● Java tasklets from openNTF, XPages Extensibility API
● Join the IBM Social Business Toolkit Community
– https://greenhouse.lotus.com/communities/community/
ibmsocialbusinesstoolkit
● Download the Social Enabler Project
– http://socialenabler.openntf.org/

XPages Jumpstart for Notes Developers
1)Get the Mastering XPages Book
http://www.ibmpressbooks.com/book
store/product.asp?isbn=0132486318
2)Enter as the coupon code for 35%
off
3)Follow the Podcasts
1) http://notesin9.com
2) http://thexcast.net
4)Work thru Declan Lynch's XPages
Tutorial:
http://www.qtzar.com/blogs/qtzar.nsf
/Document.xsp?
documentId=A97DB47B9BEDB986
8525756F005BC3C3&action=openD
ocument
5)Xpages.info for all the information,
videos, and more

Summary
● Social Business applications build on our heritage...
● ...but Social Business today demands new types of applications
– Beyond the firewall
– Systems of systems
– Both Cloud and on-premises
● The IBM Social Business Framework enables IBM customers and partners to
capitalize on Social Business opportunities
– All IBM collaboration products are part of the framework
– Big opportunities for general web developers and established Lotus developers,
building on their existing skills
● The new IBM Social Business Toolkit are planned to enable a new class of
unified social capabilities based on the latest born-on-the web open standards
– Consistent extensibility across products, deployment models and user
experiences
● Easy to get started with today's products and cloud developer options

Some Additional Resources
● DeveloperWorks
– http://www.ibm.com/developerworks/
– http://www.ibm.com/developerworks/lotus/community/wikis.html
● Greenhouse
– https://greenhouse.lotus.com
● openNTF.org
– http://www.openntf.org
● xpages.info
– http://xpages.info/XPagesHome.nsf/Home.xsp
● Videos – Youtube, VideoFest...
– https://greenhouse.lotus.com/wikis/home?
lang=en#/wiki/W6696b8ac7465_4a5f_9327_94f1a5d82132/page/VideoFest
● Resources also provided by the community
– http://xpages.tv/, http://xpagesblog.com/...

Questions and Your Feedback
How to reach John: How to reach tall John:

John Head John Beck
jhead@psclistens.com john_beck@us.ibm.com
www.johndavidhead.com Twitter.com/jhnbck
www.pscgroup.com Linkedin.com/pub/john-
beck/0/a46/214
Facebook.com/johndhead
Twitter.com/johnhead
LinkedIN.com/in/johndhead
Slideshare.com/johnhead
Youtube.com/johnhead

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IBM Lotus Notes/Domino App. Dev. Competitive Advantage: The Social Business Edition