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Revitalized 
Education Program 
Update for Chief 
Ambassadors
Presenter 
[Insert Name] 
[Position]
Our Commitment 
Produce a world-class education program 
that truly empowers members to become 
more effective communicators and leaders 
Preserve Toastmasters’ rich history and 
culture
How & When We Will Get There 
Use Cases 
Select VLE Vendor 
Content Development 
VLE Implementation 
Program 
Implementation
Program Objectives 
A program based on current best practices 
 Flexible 
 Customized to member needs 
 Strong mentorship & evaluation 
 Real-world relevance 
 Fit into the club format
Program Foundation 
Core Competencies 
 Public Speaking 
 Interpersonal Communication 
 Leading and Managing 
 Leading Strategically 
 Building Confidence
Member 
Experience
Framework
The Ice Breaker 
DRAFT – ALL CONTENT SUBJECT TO 
CHANGE
The Ice Breaker 
DRAFT – ALL CONTENT SUBJECT TO 
CHANGE
The Ice Breaker 
DRAFT – ALL CONTENT SUBJECT TO 
CHANGE
The Ice Breaker 
DRAFT – ALL CONTENT SUBJECT TO 
CHANGE
The Ice Breaker
The Ice Breaker 
DRAFT – ALL CONTENT SUBJECT TO 
CHANGE
Other Interactive Elements
Other Interactive Elements 
DRAFT – ALL CONTENT SUBJECT TO 
CHANGE
Other Interactive Elements 
DRAFT – ALL CONTENT SUBJECT TO 
CHANGE
Other Interactive Elements 
DRAFT – ALL CONTENT SUBJECT TO 
CHANGE
Other Interactive Elements 
DRAFT – ALL CONTENT SUBJECT TO 
CHANGE
Other Interactive Elements 
DRAFT – ALL CONTENT SUBJECT TO 
CHANGE
Other Interactive Elements 
DRAFT – ALL CONTENT SUBJECT TO 
CHANGE
What to Expect Next 
Continuing development 
VLE selection 
Implementation 
 Beta 
 Change Management 
 Pilot
Your Continuing Involvement
What’s Next 
Attend quarterly webinars 
Present at district events 
Partner with district leadership 
Beta test
Questions?

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Toastmasters Revitalized Education Program 2014 Q4 Update

Editor's Notes

  1. **SLIDE OPERATION NOTES IN BOLD AND ALL CAPS.**
  2. It’s been a few months since we last updated you on the development of the program, let’s take a moment to recap our commitment to our members. In creating the revitalized education program it is our commitment to produce a world-class program that truly empowers members to become more effective communicators and leaders and to preserve Toastmasters’ rich history and culture. We began this process over a year and a half ago, which is why we brought you in when we did, with the intention of launching in 2014. As we delved deeper into the development process, it became clear that this was going to take much longer than originally anticipated to deliver on our commitment, meaning we brought you in prematurely. We thank you for your patience and we’re excited because now we’re at a point where we can share our progress. Originally we said there would only be two club visits but due to the extension of the timeline, more will be required. We will talk about this more later. It still wont answer all of your questions, but it will help you to understand how its being built. As Chief Ambassadors, please use your discretion but know that anything we have shared with you and will share with you today can be shared with your Ambassadors and your clubs.
  3. **ANIMATIONS ON THIS SLIDE** This is just a brief reminder of the timeline. We reviewed this image in the previous webinar so we won’t go into detail of it. Use Cases (CLICK) This has been completed. Virtual Learning Environment Vendor Selection (CLICK) This is still in process but we are down to the final two vendors. This is a key piece of ensuring that we roll out on time. Content Development (CLICK) This is right on schedule and will be the focus of our discussion today. VLE Implementation (CLICK) This is pending the VLE Vendor Selection. Program Implementation (CLICK) It is premature for us to go into more detail until we’re further along with program development but we are still planning to begin the roll out at the latter part of 2015.
  4. Our focus today is to provide details on how the program is being built- the instructional design. For you to be able to talk with others about the program now, or when we rollout, you'll want and need to understand this. Our objective is to create a program of high value. It must be based on current best practices. It must be flexible. It must be customizable to our members. It must feature strong mentorship and evaluation. It must have real-world relevance and it must fit into the club format. Its on this premise that we began.
  5. Remember the five core competencies that we talked about in the past webinar? They are the five competencies one can learn by participating in the education program. The core competencies of our education program remain the same: Public Speaking (Public speaking builds members’ confidence in delivering both prepared and impromptu speeches in the Toastmasters club environment as well as their personal and professional lives. Through practice, peer evaluation and educational tools, members learn how to present their messages effectively, concisely and professionally.) Interpersonal Communication (Interpersonal communication builds members’ confidence in communicating with others, whether verbally, non-verbally, in writing or via electronic methods. Members learn how to build relationships, resolve conflict and communicate well with others.) Leading and Managing (There are different skill sets needed for both of these roles. Within the Toastmasters organization of clubs, areas, divisions and districts, managing deals mostly with planning, organizing and facilitating specific tasks, such as the club treasurer managing the club’s budget. Leading deals with people, whether they are individuals or groups.) Leading Strategically (This is the ability to see the big picture and have the ideas and vision to do things better, whether it’s to build a more supportive club environment, lead a team, or attract and retain more members. The Toastmasters strategic leader has a vision that is both attainable and inspiring. He or she is able to bring about positive changes by inspiring others to get involved and help.) Building Confidence (Through self-reflection and evaluation, members learn to acknowledge their flaws and embrace their capacity for self-improvement. By learning how to set goals and meet them, they gain confidence in their own knowledge, skills and abilities.) These five core competencies are the platform on which the program is being built.
  6. **ANIMATIONS ON THIS SLIDE** The purpose of the graphic you’re about to see here is to show the member experience as they progress through the revitalized education program. At the center you see the member’s experience within the club. It isn't until after joining, that the member begins participating in the education program. Moving out from the center, you can see there are five possible areas of learning, based on the core competencies: Public Speaking + Interpersonal Communication (CLICK) Interpersonal Communication + Strategic Leadership (CLICK) Interpersonal Communication + Management (CLICK) Public Speaking + Management (CLICK) Public Speaking + Strategic Leadership (CLICK) By grouping the competencies into these distinct areas, it gives members a choice in what they’ll concentrate in. In the last webinar we discussed learning paths. To begin with, at rollout, there will be two learning paths in each area of learning. We will talk about these more in a moment. To build the learning structure, it was necessary to identify what the learning experience would be in increasing levels within each learning path: this visual shows those levels. Each level represents the experience a member has as he or she progresses along their path. Level 1: Mastering Fundamentals (CLICK) Each project at Level 1 is designed to introduce the member to Toastmasters. Each person has the opportunity to establish goals and learn the basics of speech writing and evaluation. Level 2: Learning Your Style (CLICK) By completing projects at Level 2, members learn about themselves. The focus is on how they communicate and lead. They are also introduced to what they will learn in their selected path. Level 3: Building Your Skills (CLICK) In Level 3 the person is immersed in the core learning of their path. These projects are designed to build the knowledge and expertise needed to succeed as a speaker and a leader. Level 4: Demonstrating Knowledge (CLICK) At Level 4, members are well on their way to completing their chosen learning path. In these projects the focus shifts to demonstrating their knowledge by leading a team, completing a project, and speaking with a higher level of confidence. Level 5: Accomplishing Goals (CLICK) Level 5 is the culmination of all the learning in each path. Every member who accomplishes all of the tasks at Level 5 will have completed a substantial project. Some paths include projects focusing on leading a group to the completion of a major goal and others focus on individual goals designed by the member. Establishing these levels gave us the framework we needed to match competencies to learning.
  7. We began at the foundation by identifying the foundational project competencies that are currently taught in the CC, CL, and HPL. It’s an impressive list! And it also ensures that what has always been taught through the education program remains.
  8. We took those foundational project competencies and built upon them to help shape the revitalized education program. We haven’t lost anything in the new program; in fact we have added to the core of the current one. There are more than 200 additional competencies that are being added to the program. These competencies were sourced in two different ways: 1. work of the Board of Directors and 2. gap analysis to determine what was missing. Once we determined the appropriate competencies, we matched where each skill was learned. These are just Levels 1 and 2. There are many more competencies that have been added to Levels 3, 4 and 5.
  9. **ANIMATIONS ON THIS SLIDE** We’ve talked a lot about learning paths in the past. The REP will launch with up to ten learning paths. A learning path consists of a set of 14 projects. Some projects are required, others are elective. Here is a sample of two learning paths. You will see that each runs from level 1 through to level 5, which must be completed sequentially. Level 1 always contains the same projects and this is true of every one of the ten paths. That doesn’t mean to say that members need to give the same speeches each time though! Members are still able to choose their own topics in each of the projects. In Path 1 and 2, there is the “Icebreaker,” “Evaluate and Implement Feedback,” and “Research and Present a Topic.” Level 2 always includes a foundational mentoring project, another project to assess your leadership or communication style, and one project unique to that path. In Path 1, there is the mentoring project, “Understand How You Lead,” and the unique project is “Manage Time Efficiently.” In Path 2, there is the mentoring project, “Understand How You Lead,” and the unique project, “Understand Your Audience.” In Levels 3, 4 and 5 the projects are specific to the path. There is always a Reflection project at Level 5 to allow members an opportunity to reflect and share with their club members what they gained from completing a full learning path. In some projects members will be asked to choose a topic that closely reflects the learning. For example, in Path 1 of this slide you can see at level 3 the project is “Planning and Implementing.” The member will be asked to make a speech on a topic of his or her choice but to ensure it is about planning a project. Remember that these are all working titles so if you share this information with your team, it is subject to change. (CLICK)
  10. Levels 3, 4, and 5 always have electives but Levels 1 and 2 do not. Here is the current list of elective projects – we are still adding projects to this pool. Members can choose electives beginning at Level 3. This gives them the flexibility to choose the projects that most appeal to them. This is how the program has been developed. We’ve been working with the Learning Masters along the way. They have recently reviewed the Ice Breaker and shared their input on the areas of learning and project titles. We will continue working with them on content development. We’ve also started to develop the interactive elements. We’re spending time not only on how the words read but how they will appear on the screen. Here’s what a project might look like.
  11. **ANIMATIONS ON THIS SLIDE** These next slides show sample content. Please note that all the content you will see are not finalized and are subject to change. On this slide, we can see some of the Ice Breaker project. You will click on the “BEGIN” button (CLICK) to begin the project. (CLICK TO ADVANCE TO NEXT SLIDE)
  12. **ANIMATIONS ON THIS SLIDE** To move through the project, you will click on the arrows (CLICK) on the screen. (CLICK TO ADVANCE TO NEXT SLIDE)
  13. **ANIMATIONS ON THIS SLIDE** Here we see the progress tool, which you use at the beginning and end of each project. For each item, click on the “+” button (2 CLICKS) to input (2 CLICKS) your score. Once you’re done with the progress tool, click on the arrow (CLICK) to advance. (CLICK TO ADVANCE TO NEXT SLIDE)
  14. **ANIMATIONS ON THIS SLIDE** As you continue through the project, you’ll see the project competencies (2 CLICKs), videos (2 CLICKS), and additional information. In this slide you learn about timing. Click on the first box, “ALLOTTED TIME”, (CLICK) for information about the topic (CLICK). Here, you learn about the use of signal devices or timing cards. Then you can click on “Awareness” (CLICK) to learn about pace when speaking (CLICK). Once you’ve viewed all the information, click on the arrow (CLICK) to move forward. (CLICK TO ADVANCE TO NEXT SLIDE)
  15. **ANIMATIONS ON THIS SLIDE** Once you’ve viewed all the content and completed your speech, you’ll return to the progress tool to reassess yourself. Again, click on the “+” button (2 CLICKS) to input (2 CLICKS) your score. Once you’re done, click on the arrow (CLICK) to advance. (CLICK TO ADVANCE TO NEXT SLIDE)
  16. Finally, each project ends with a survey and evaluation. It’s important to note that every slide in the Ice Breaker project has not been shown. This is just an example of some of the elements. (CLICK TO ADVANCE TO NEXT SLIDE)
  17. **ANIMATIONS ON THIS SLIDE** Here are some other examples of interactive elements. HOW TO BE AN EFFECTIVE EVALUATOR This one illustrates the difference between advice (CLICK) and feedback (CLICK). Click on each example of advice (CLICK) and you’ll learn how to state the same concept as feedback (CLICK). Once all the information has been viewed, click on the arrow (CLICK) to move forward. (CLICK TO ADVANCE TO NEXT SLIDE)
  18. **ANIMATIONS ON THIS SLIDE** WHEN YOU ARE EVALUATING This is a multiple choice question where you receive feedback on your answer immediately. For example, “Begin private evaluations by asking the speaker how he ____.” The answer options include “did compared to other speakers that day,” “was able to read the audience,” “felt about the presentation,” and “could have improved his performance.” The answer I’ll select is “felt about the presentation.” (2 CLICKS) My answer was correct. Click on the “X” in the upper right corner (2 CLICKS) to close the feedback. Once all the questions have been answered, click on the arrow (CLICK) to move on. (CLICK TO ADVANCE TO NEXT SLIDE)
  19. **ANIMATIONS ON THIS SLIDE** RESOURCES Here you select and submit the appropriate answer to the question posed. The goal is to identify each option that is a reliable source. I’ll click on “Article from The Guardian” (CLICK) and submit my answer. (2 CLICKS) Unfortunately, this answer wasn’t quite right because I only selected one of the reliable sources. I’ll click on the “X” (2 CLICKS) to close the feedback and answer again. When the question is completed, click on the arrow (CLICK) to advance. (CLICK TO ADVANCE TO NEXT SLIDE)
  20. **ANIMATIONS ON THIS SLIDE** TIME MANAGEMENT TECHNIQUES On this screen, the content has been broken down into three topics. You learn different time management techniques, starting with “Small Tasks.” Click on “One a Day” (2 CLICKS) to learn about a different technique. Once you’ve viewed all the techniques, click on the arrow (CLICK) to move on. (CLICK TO ADVANCE TO NEXT SLIDE)
  21. **ANIMATIONS ON THIS SLIDE** PROJECT IMPLEMENTATION This is another method of organizing the content in easy to understand pieces. This is a very high-level look at project implementation. For example, clicking on “FIND” (2 CLICKS) emphasizes the importance of finding the right team members. Then, clicking on “BUILD” (2 CLICKS) focuses on building strong relationships. Click on the arrow (CLICK) once all the content has been viewed to move on to the next slide. (CLICK TO ADVANCE TO NEXT SLIDE)
  22. **ANIMATIONS ON THIS SLIDE** PROMOTING POSITIVITY Here two similar but different pieces of information are posed next to one another. You explore the benefits of keeping a gratitude journal. Click on the “Daily Journal” tab (2 CLICKS) to find out the benefits of journaling daily. Then click on the “Weekly Journal” tab (2 CLICKS) to find out the benefits of journaling weekly. Once you’ve read about both, click on the arrow (CLICK) to continue. (CLICK TO ADVANCE TO NEXT SLIDE)
  23. **ANIMATIONS ON THIS SLIDE** CHOOSE AN IMAGE And finally, on this screen you answer the question posed by selecting the appropriate image. So, when showing that 62% of internet users in Europe are in a social network online, you’d select the image on the left (CLICK) as your answer. (CLICK) And you would be correct. As you can see there are many new and different ways for the content to be portrayed. (CLICK TO ADVANCE TO NEXT SLIDE)
  24. We’re going to continue developing content and select the VLE vendor. Once our vendor has been selected, we will begin the process of integrating the content into the VLE. In 2015, we will focus on implementation, specifically we’ll be going through the beta phase, pilot phase and the change management process. This is where your role will be particularly critical. In the next webinar we will give you more specific details about the roll out and about the communications plan. Because the communications plan and change management are critical.
  25. The process has taken longer than anticipated but the program will be far better for it. We know that there hasn’t been a lot for the ambassador teams to do, to date, but there are 320,000 members who will be impacted by the new education program and the change. In your district you will be the point person to prepare your members by answering questions, being an advocate for the program, and helping with program adoption. We don’t have all the answers for you at this time because the program is still being built but we will have them closer to launch. Originally we asked you to stay on through 2014 but we ask you if you would stay on through the end of 2015 at a minimum. The members will need you for them to feel comfortable with the program. They are going to need advocates like you who understand how it was built, who are starting to see everything that’s happening behind the scenes and who see how the fundamentals will always be the same, and how the club format will stay the same, and how the new program simply solidifies and enhances the learning. We’d like to ask you to stay on because you are such an integral part of this process. An email will be sent asking you to re-enlist, in the same way you were sent badges. Please reach out to your Ambassador team and contact us with an updated list. We know that this means that you may have to recruit new Ambassadors and let us know how we can help if that happens. If you are unable to continue your involvement, we completely understand but please let us know as soon as possible. You will receive this email no later than the first week of December. Please respond by December 15.
  26. Over the next year, Chief Ambassadors are asked to still attend webinars, lead their team of Ambassadors, present at district events, partner with the district leadership team, and participate in beta testing. Particularly for the conferences coming up in April and May, there will be a presentation to present so Chief Ambassadors should partner with their LGET to arrange this. Again, as Chief Ambassadors, please know that you are empowered to use your discretion - everything we have presented today can be shared with Ambassadors and clubs.
  27. The revitalized education program will run concurrently for a period of at least two years. The DTM will remain the highest educational award.