Item 14

Item 14

• 1.
  Why is aQuality Management System useful? Prepared by: Odipo Osano University of Eldoret, Kenya First Meeting, 21-24 May 2019, Nairobi, Kenya
• 2.
  Quality • Attributes: – Accuracy –Precision – Unbiased – Reliability • Repeatable • Inspire confidence – Timeliness
• 3.
  Why Quality
• 4.
  RESEARCHER STUDENT CLIENTS FARMER Satisfy
• 5.
  Retain -Clients -Customers
• 6.
  Capture new customers
• 7.
  Precise and accurate Inorder to: • Minimize costs • Avert losses of key and priceless items •Inspire confidence
• 8.
  Minimize variability ofoutput • Provides confidence in your results • Improves working relations in the lab • Optimizes use of resources (time, personnel, equipment) • Therefore use of SOPs
• 9.
  Profit
• 10.
  Collaboration • Raise funds •Attract collaboration • Attract top scientist • Facilitate synergies Institutional growth
• 11.
  Safety
• 12.
  Compliance ENVIRONMENT
• 13.
  Reputation High impacts of •the research • high impact publications • laboratory
• 14.
  Job satisfaction
• 15.
  QUALITY MANAGEMENT SYSTEM •All aspects(phases) – Management – Processes – Procedures
• 16.
  Detection of errors •At each phase of operations –Pre Analytic –Analytic –Post analytic
• 17.
  Pre - analytic •Management • Procurement • Sampling • Transport • Processing
• 18.
  Analytic • Personnel – Training/ knowhow – Experience • Lab environment • Recording • Process control – Flow workplan • Reagent quality • Equipment – Calibration – Detection limits – Maintenance – Automation – shortage • Safety – Containment – Security – Ergonomics
• 19.
  Post -Analytic • Reporting •Interpretation • Reviews • Record keeping – Inventory management • Archiving • Waste management
• 20.
  Key challenges in Africa
• 21.
  Career challenges • Technicians –Limited and slow career progression – a number of them have sought to convert to researchers – Conflicts with scientists – High workload – Turnover – Training
• 22.
  • Researchers (scientists) –Often too busy with • administrative duties • Assignments • Family and social issues – Distracted by other opportunities – Should foster good rapport with technicians – High workload – Turnover – Training
• 23.
  • Public service –Slow career growth or stagnation – Output not matched with remuneration
• 24.
  Management • Management commitment& support • Relation between cadres • Motivation • Quality assurance program
• 25.
  Information Management • Informationmanagement systems • Communication • Customer Services – Satisfaction survey – Review – Packaging and shipping – Perception
• 26.
  Infrastructure • Shortages orpoor supply of – Water – Electricity – Internet • Roads • Laboratory space • Good working environment
• 27.
  Laboratory equipment • Inadequate •Most laboratories are not well-equipped to carry out quality analyses. • Quality control processes are not yet in place – Maintenance and service of equipment - wanting – Sample handling processes – continuous training required – Training of the laboratory technicians and scientists
• 28.
  Funds • Inadequate funds •Management of funds has faced various challenges (transfers and accounting processes) • Wrong use of finances because of inadequate control measures
• 29.
  Ethics • Work ethics –Variations • Weak ethical policies – Research ethics – Animal ethics – Human ethics
• 30.
  Consequence of poorquality • Wrong/incorrect decision – Harm to the environment • Costs – Unnecessary – Legal and insurance • Delay – New tests may be required – Late response • Retraction
• 31.
  Opportunities
• 32.
  Opportunities • Collaborations andnetworks – will expose laboratories and researchers to world standards – Facilitate benchmarking, validation – Share of resources – Improve reputation and impacts of laboratories – Improve productivity (through synergies …) – Improve motivations of staff.
• 33.
  • Research impactsmetrics – Most agencies now take into consideration the impacts of research which depends on quality • Training and continuous learning • Accreditations
• 34.
  THANK YOU!