PAULA CV 2015
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Paula Rocha Cunha is seeking a new position that utilizes her hospitality management background and strong interpersonal skills. She has over 15 years of experience in various roles within the hotel industry, including positions as Operations Manager, Assistant Hotel Manager, and Duty Manager. Paula is adept at customer service and communication. She is willing to learn new skills to further her professional development.
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MDA is a Lisbon-based hospitality management company established in 2011. They provide tailored solutions for hotel projects, operations, and investments. Their services include project development, management, marketing, and operational support. They aim to add value and efficiency for owners and investors in the hospitality industry.
Action_Recruitment__Company_Profile_+_Bios
Action Recruitment is a leading specialist hospitality recruiter with over 40 years of experience placing candidates in senior management roles across the luxury hotel and hospitality industries. It has offices in Dublin and Dubai and recruits for global hotel brands worldwide. Action Recruitment is renowned for its in-depth industry knowledge and rigorous candidate screening process. It focuses on long-term talent matching and understands recruiters' and clients' needs at senior levels due to the directors' experience in hospitality leadership roles.
Similar to PAULA CV 2015 (20)
PAULA CV 2015
- 1. Paula Rocha Cunha 231, Granville road, London, SE8 4BT Mobile: 07985150409 paulafrends@hotmail.com Personal Profile Hard working, determined and enthusiastic with strong interpersonal skills gained from a hospitality management background, Paula is looking for a suitable position within a progressive organisation to utilise and build on her existing skills. Customer focused and adept at dealing with colleagues and stake holders from a diversity of backgrounds and seniority, she can communicate in English, Portuguese and Spanish adapting quickly to the rhythm and demands of new working environments. Willing to learn and implement new skills to enhance her professional development, Paula is an excellent team player and delivers in a professional and conscientious manner. Work Based Training & knowledge Performance Management, Payroll Management, Managing Financial Risk, Management of Health & Safety, Human Resources; Investigations & Disciplinary training. Customer Care training & Food Safety training. Good knowledge on Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Publisher, Photoshop and a myriad of hospitality management systems Employment History Office Concierge Various London locations Nov 2014–Present (London, UK Corporate Elite service Location 201 Tower Broad Gate, 110 Salesforce Tower, Dentsuagis Digital 10 Triton Street) Delivering a 5 star customer service for elite corporations and clientele adhering to strict service level agreements and being the first contact for all clients. Covering all aspects of administration, report writing and liaison with internal and external departments including security, VIPs and suppliers to organising and setting up teleconference and video conferencing events. Travelodge Kings Cross Royal Scot Operations Manager 2013-2014 Promoted again to the position of Operations Manager at one of the most challenging hotels in the Travelodge Portfolio, Paula’s role was to oversee a multi departmental Management Team within all aspects of the business whilst also holding the position of Acting Hotel Manager whilst current Manager was seconded. Key achievements - face of various PR campaigns for Travelodge including The Apprentice, Exceeding all Mystery Shopper targets and achieving maximum customer satisfaction scores. Travelodge London City Road Assistant Hotel Manager 2012-2013 Paula’s success brought another Promotion to the Flagship Hotel of London City Road. Specifically brought in to assist managing the largest corporate and Locog bookings during the Olympics, her portfolio included all Front of House Operations and deputising for the General Manager in his absence. Key achievements – No 1 ranked hotel in the company, Highest Ever Sales Food & Beverage Week in Travelodge
- 2. Travelodge London City Airport Assistant Hotel Manager 2011-2012 Promoted and appointed to the position of Assistant Hotel Manager responsible for leading the Food & Beverage Function. Key achievements - increasing sales by 20% with a complaint reduction by 92% and achieving 100% in Cash Audit Management. Travelodge London City Road Duty Manager 2010-2011 Day-to-day duties included shift management and deputised for a long term absence and ran the Front of House Operations and Payroll Functions. Travelodge London Covent Garden Duty Manager 2006-2010 Duties included shift management and assisting the Front Office Manager with the running of the Payroll, HR, Reception and Finance Functions. Key Achievement – selected for an opportunity within the Company Management Development Program. Travelodge London Covent Garden Receptionist 2005-2006 Meeting and greeting customers, reservations/check-in and assisting Customers in local tourist and travel information Education and Qualifications: (1997-1998) EEPSG PEDRO ALEXANDRINO College HOSPITALITY BTEC level 3 (1996-1997) COLEGIO ESTADUAL ERALDO TINOCO (COLLEGE) Economics AS, Business AS, Media AS (1991-1995)ESCOLA MUNICIPAL IZA MEDEIROS (high school) B grade: Mathematics. C grade: English, Core Science, Additional Science, Drama Interests: photography and personal fitness. References: Available upon request.