Amr Ibrahim is seeking a maintenance or customer service role that allows him to enhance his skills. He has a Bachelor's degree from The High Institute of Social Work in Cairo. His work experience includes roles in secretarial work, IT training, customer service, data maintenance coordination, and executive secretarial work. He is proficient in Windows, MS Office, and has good English language skills. He is hard working, reliable, and able to work well under stress or in teams.

1. AMR IBRAHIM
Amr Ibrahim Ahmed
Address :39No.131street Elashrinst,Ein- shams
GisrelsuizCairo, Egypt.
Mobile :+201006832718
+201202528822
Emails: amr_ibrahim1979@yahoo.com
amr_ibrahim1979@hotmail.com
OBJECTIVE
Seeking a maintenancemanto enhance my skillsand a memberof a
team To find a challenging opportunitymatchesmy skills, expertise
and qualificationsin anyrenowned multinationalcompany.
EDUCATION
1995-1998 EL-KOBA secondaryschool.
2001
The high institute of social work,
Cairo, Egypt, inmay2001.
1 Bachelor Baccalaureate.
GRADE:pass.
WORK EXPERIENCE
01/2003-04/2003 The Egyptgold. [Secretary}.
Functionaltasks:
-answering telephone calls
-filing, organizing and servicing meetings , liaising with relevant
organizations,
10/2003-3/2004 I.T.C com Trained in Trained in Thefields of information
technology and the economics of the market
10/2003-07/2005 E.H.E com. In customer services exp [[2years]] in
positionAssistant store Manager.
Functionaltasks:
Attracts customers by originating display ideas; following display
suggestions or schedules; constructing or assembling prefabricated display
properties; producing merchandise displays in windows and showcases,
and on sales floor. Prepares reports by collecting in field of media

2. AMR IBRAHIM
1st
/10/2005 -30/4/2006
ECCO (EgyptianContactCentre Operators) [Customer Service
Representative].asAgent
Functionaltasks:
deal directly with customers either by telephone, set up new
customer accounts, maintain customer databases
follow up on customer interactions, provide feedback on the
efficiency of the customer service process
1st
/6/2006 -20/1/2007 Commerce & TechnologyGroup { Ex. Secretary}
Functionaltasks:
 Schedule meetings and arrange conference rooms, Handle information
requests, Prepare statistical reports. Prepare agenda for meetings. Receive
and relay telephone messages, Manage travel and schedule
20th
/1/2007 till Now WASLA Contactcenter as senoirin Data Maintenance Coordinator
for Main Service Center of Electrolux.
Functionaltasks:
dealing with telephone and email enquiries, creating and maintaining
filing system, Prepare invoices, reports, memos, letters, financial
statements, and other documents, using word processing, spreadsheet,
database
SKILLS
- COMPUTER SKILLS
Excellent:
Windows(XP – ME – 2000 – 98).
MS Office (Word – Excel – PowerPoint).
Internet.
Outlook.
- LANGUAGE
Arabic : Mother Tongue
English :Good written and spoken and understand.
French : General Overview.
- SKILLS PROFILE
Marketing and selling ,
Administration,
Customerservices ,
PublicRelations ,

3. AMR IBRAHIM
Business Developing , certificate of Businessman commercial registration and
protection of intellectual property rights, Diploma in Retail management
Diploma Preliminary level, Diploma in Retail management Diploma Preliminary
level
Interests
Knowing the recently thingsin the computerfield & practicing
Sports &music.
PERSONAL SKILLS
Active& ableto work understress, organized,cooperative,honest
Dynamic,patient,persuasive, progressive,
Hard Worker, positive, Reliable,
Achieving set Goals& exceeding expectation ,
Abilityto learn fast ,
Teamwork ,
Designing marketingplan, Strategy and business.
- PERSONAL DATA
MilitaryStatus:completed.
Marital Status : Married.
Date of Birth : may.16st1979.
Nationality : Egyptian.
I.D no. : 27905160102114
Certification
- COMPUTER
Includes:
- Windows(FileManagement).
- Microsoft Word.
- Microsoft Excel.
- Microsoft Access.
- Microsoft PowerPoint.
- Internet & Communications.
References: Furnished upon request