Rahul Mehta is seeking a position in sales operations management with expertise in optimizing processes and infrastructure to maximize business results. He has 5.9 years of experience in the IT sales industry managing daily operations, logistics, financial solutions, and developing policies and procedures. His experience includes managing project teams, conducting process analysis, and identifying and resolving operational issues. He is skilled in areas such as change management, performance management, continuous process improvement, and team leadership.

1. EXECUTIVE OPERATIONS MANAGEMENT, Tech Mahindra Limited-Hyd P a g e | 1
Rahul Mehta
Tech Mahindra, Hyderabad | +91-8886361786 | techtruba2009@gmail.com
Objective
Sales operations-management executive with expertise in building/optimizing organizational
processes, measurement systems, and infrastructure to maximize business results in
manufacturing and service operations worldwide, including manufacturing, and retail/service
industries. Working with Manoj Chugh (Global Sales Head for Tech Mahindra) on the
analytics and identifying and defining business problems
Summary of Qualifications
> Innovative professional with 5.9 years of progressive experience within the IT-sales
industry and the skills to drive business growth, capitalize on new revenue potential, and
manage all aspects of daily business operations.
> Expertise in sales, pricing strategies, client relations and needs assessment, marketing,
financial management.
> Managing daily operational activities & logistics requirements.
> Designing Standard Operations Procedures (SOP’s) for complex tasks & evaluate them
by their performance.
> Establish objectives and strategies in regard to operational structure, competition and
pricing of projects.
> Design and negotiate financial solutions, and demonstrate relevant effective management
techniques.
> Develop policies and procedures necessary to provide support in the Operational areas.
> Facilitate a team approach to achieve organizational objectives, increase productivity and
enhance employee morale.
> Quick study, with an ability to easily grasp and put into application new ideas, concepts,
methods and technologies. Dedicated, innovative and self-motivated team player/builder.
> Exposure to analytical and problem resolution skills. Thrive in both independent and
collaborative work environments.
Areas of Expertise
>Multi-Site Operations
>Change Management
>Performance Management & Quality Management
>Continuous Improvement of Operational Processes/Standards
>Cross-Functional Team Leadership
>Revenue Goal/Growth Attainment
>Training and Leadership Development
>Problem Solving
>Decision Making
>Planning and Deployment of Operational Assets
Business Associate – Sales Operation Analyst

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Professional Experience
Business Associate - Sales Operation, Tech M, Hyderabad, Mar 2011– present
> To implement enterprise-wide quality system, improve cost structure, enhance operating
performance and build training capability.
> To drive process improvements across operation, as well as improve application
processing, billing, commissions, and customer service.
> Orchestrated three project teams in improving business processes and ensuring optimum
performance.
> Provided on going operational process analysis, communicated project status, and
identified and resolved operational issues and constraints.
> Managed project resources, progress, completion timeframes, and budget while
exceeding key operational performance targets
Operation Analyst, Zeppelin Mobile System, Aug’09 – Feb‘11
Work Experience
> Identify new business opportunities. Formulate extended plans as required
> Collect data on current accounts and formulate reports. Assist in solicitation and follow-up
of customers needs
> Originate new business support opportunities. Follow industry trends and write cluster ppt
and reports
> Develop relationships with internal and external forces to facilitate communication
> Prepare Operating model for quarterly business reviews and Bi-Weekly calls
> Performed quality assurance checks on data
> Reviewed spreadsheets and graphs by means of IMS developed software
> Pending dues/collections for greater than 90 days. Co-ordinating with IBU, IBG’s and
sales folks
> Prepare weekly pipeline reports for Tech Mahindra’s growth and de-growth analysis
> Allotment of targets to sales associate for the financial year with the quarterly changes in
targets
> NBD’s and EBD’s customer analysis on the progressive movement for the wins and
achievements
> Motivated staff to meet/exceed established sales goals and objectives by developing
effective sales incentives
> Track record of growing inline product sales in competitive markets
> Track record of developing pipeline products in a way that can maximize the opportunity
for success while minimizing the risk and upfront investment
> Effective leader in driving performance of direct report and cross-functional team
> Strategic insight in how key market and corporate factors shape

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Selected Achievements
> Supported the establishment of strategic planning and intelligence organization providing
market research, budget analysis, competitive intelligence and customer intelligence –
maximizing company’s ability to identify and win new business.
> Participate in the initiation of strategic planning for new business and space markets, and
other federal markets, utilizing customer technology roadmaps, identifying key programs
based on core capabilities
> Identify key customers in organizations of interest; develop detailed capabilities briefings,
participate in the quarterly business review and support program planning activities (as
appropriate).
> Develop specific capture plans for major programs of interest, including strategies, tactics
and actions
> Perform competitive analysis supporting strategic planning and major pursuits
> Participated in the development of three strategic campaigns over two years – resulting in
the qualification of $250M in new business opportunities.
> Hold meetings for sales staff and subsidiaries to discuss trends, new customers, and
performance and sales goals.
> Create presentations, graphs and charts to oversee demonstrations for client executive
teams.
> Develop and recommends short term and long range strategic sales plans, revenue goals
and customer objectives.
> Provide support for regional sales teams and international sales groups.
> Design and deliver training and utilization classes for new sales staff.
> Research competitor products, identify areas of strength and analyze product weaknesses
Education
RGPV University
Bachelor of Engineering (BE), Electronics and Telecomwith Hons in 2009
Languages
English - Fluent "spoken and written"
French – Basic Level “spoken and written”
Additional Trainings
Time Management Skills, Hyd - 2013
CRMOD, Hyd – 2012
Marketing Planning Seminar, Pune - 2015
Basic Marketing Skills, Hyd - 2010
Basic Communication Skills, Hyd - 2011

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Hobbies and Interest
Cricket, Swimming, Gardening
Extra-Curricular Activities
Participated in basketball tournament at State level in Colleges and Schools.
Participated in cricket tournament at College level.
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