SlideShare a Scribd company logo
B2B Social Media Usage Amit Klein Feb ’10 #isbsm
Social Media is more effective for B2C then B2B companies?
B2B vs. B2C ,[object Object]
Multiple people involved in decision making
Longer / stronger relationships
Fewer customers
More $$$,[object Object]
Grasshopper – Generating Awareness ,[object Object]
Targeted 5,000 influential business leaders, bloggers, politicians
Sent each a package with chocolate covered grasshoppers and a link to a video ,[object Object]
Grasshopper - Effects
Cree Lighting – Generating Leads
Cree Lighting
Cree – Generating Leads
B2B By the Numbers
Why engage in Social Media? Use social media to: Improve Reputation / Authority Increase Brand Awareness / Reach Build Relationships / Engagement While achieving business objectives: Sales Advertising PR Customer Service Market Research HR Communication / Collaboration
Agenda ,[object Object]
Establishing Authority
Social CRM
Social Search
Stages of social media adoption
First steps business can take,[object Object]
What should you listen to? From Radian6: ,[object Object]
Is our brand being reflected on the web the way we’d like it to be?
Are we keeping up with and aware of our competition?
Who are the influential voices in our industry?
Where is our community hanging out online?,[object Object]
What should you listen to? 1. ResellerClub, Reseller Club, R Club, Directi 2. Supersite, ShridharLuthria, BhavinTurakhia 3. Tucows, OpenSRS, eNom, GoDaddy, Wild West 4. Domain reseller, bulk hosting, web hosting reseller, bulk domains, wholesale domains, etc…
How Free ,[object Object],Paid - Radian6, Visible Technologies,
Listening Tools Free ,[object Object],Paid (cheapish – tens USD/month) - SocialSeek, ViralHeat, Trackle Paid (expensive – hundreds USD/month) - Radian6, Techrigy, Scout Labs, Visible Technologies, SentimentMetrics
Listening Tools - SocialMention
Listening Tools - Trendrr
Listening Tools - Trendrr
Listening Tools - Paid ,[object Object]
Real time
Segmentation (region, keyword, source)
Influencer analysis
Workflow
Export to CRM
Combine with traditional analytics tools,[object Object]
Listening Tools – ScoutLabs
But what if no one’s talking?
Create Content ,[object Object]
Tutorials
Presentations
White Paper
Tweets
Ask questions
Create groups
Branded Communities,[object Object]
Creating Content
Creating Content - Whitepapers
Creating Content - Blogs
Creating Content - Twitter
Creating Content - Video
Indian Equivalent
Establishing Authority ,[object Object]
Become a destination for anyone looking to learn more about your niche/industry
No one wants to join Sandeep’s Rug Store fan page, create “Indian Textile Professionals” page on FB
70% content about the industry, 30% info about your products
Be transparent on who you are, be human, be likable, admit mistakes
Leads / sales will follow ,[object Object]
Facebook
Branded Communities
Youtube
SlideShare
LinkedIn,[object Object]
Facebook
Branded Communities

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