Inventory & Troubleshooting

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This document provides an overview of inventory and troubleshooting features in Spiceworks. It discusses how Spiceworks works as an integrated application with a community web component and core application. It also summarizes how scanning works in Spiceworks by probing devices, potential scanning issues, and how to configure scanning settings. The document also briefly outlines how groups and categories can help organize inventory in Spiceworks and provides details on different inventory views and the type of device information that can be found. It concludes by mentioning upcoming development extras for Spiceworks like a new upgrade policy and release process.

Inventory and Troubleshooting

PRESENTED BY:
Greg Kattawar, VP Dev. & Co-Founder
Spiceworks

Session Overview
• Integrated Application
• Scanning
• Groups/Categories
• Inventory Views & Details
• Development Extras
• Q&A

Integrated Application
• Community/Web
– Widget Based Broad DashBoard
– Research, Groups, Q & A
– Sharing Information & Knowledge
• Application Core
– Inventory, Monitoring, Reporting
– Help Desk, Trouble-Shooting, Network Map
– App is Not Hosted <->Ads are Hosted
• Static vs Dynamic Data
– Inventory and Monitoring are tied!
– Show Change (Timeline) Spiceworks

Not hosted remotely
How it Works
Browser Access on Intranet

Notes &
Reports
Documents
Full Scans
Health Check

Scanner
SSH
WMI
SNMP Monitors
Evaluated
Browser
DB
Company
Spiceworks
PING
Intranet
Core App
Up/Down Monitor
Share

Knowledge Product
Research
Helpdesk
Groups
User Tickets
Portal
Presence
Q&A

Scanning Fundamentals
• Initiates a few things…
– Monitors evaluated
– DB updated
• Scanning Details
– 4 Types (full, partial, health-check, up/down)
– Schedules (1min, 15min, daily/nightly)
• Schedule during “off” hours

• Impacts on Scanning
– Probing (Netbios -> WMI->SNMP->SSH->HTTP->JetDirect)
– Naming (NetBios, DNS)
Spiceworks

Scanning Issues
• Unknowns & Partials
– Firewall, AV blocking…
– Authentication, WMI-errors, Naming-Conflicts
• Some Relevant Settings

Change/Improve Speed: Hi/Med/Slow, collect_anti_virus, collect_events
Slow Network/Latency: socket_timeout, snmp_timeout, timeout (ping)
Ghost Devices: sweep_ping (ping is broken/blocked)
Missing Devices: ScanSpeed = slow, sweep_ping = false
Debugging problems: verbose_scan_logging ->finder_child.log

Spiceworks

Groups/Categories
• Why use Groups?
– Load time of views (100-200 devices)
– Logical groupings (location, custom-attr, AD)
• 3 Basic Types
– Default – based on type. (manual, scanned, AD)
– Custom – with rules (smart)
– Custom – without rules (move, copy)

Spiceworks

Inventory Details
• Views
– Widget / Icon / Browse / Glide
– Environment, Group, Device
– Pivots
– Timeline
• Detailed HW/SW Information
– Tickets & Custom Attributes
• Troubleshooting
– Compare
• Networking
– Interfaces, VLAN
– Historical Data & Network Map (on the way…) Spiceworks

Development Extras…
• New Upgrade Policy
• Application Release Process
• Patch Releases (3 types)
• Release Input
• Alpha & Beta Participation / Testing
• Next major release 4.0 (slated for June)

Spiceworks is a free IT management software that allows users to inventory hardware and software, track tasks and user requests, monitor systems, and collaborate with other IT professionals. It provides full network discovery without an agent and customizable reports. Key features include help desk ticketing, network monitoring, an IT community, and it works on Windows, Mac, and Linux systems. System requirements are minimal at 1GB RAM for Windows XP or later.

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