This document summarizes the key topics that will be covered in a training workshop on management and planning tools and skills for health professionals. The training will discuss conceptual overviews of modern health management, operational frameworks and applications. Specific areas that will be covered include operational management, quality management, strategic management, and organizational design. Management best practices like planning, implementation, monitoring and evaluation will also be explained.

1. Training workshop on: Management and planning tools & skills Dr. Walid Abubaker WHO TA/CB [email_address] Management Best Practices

2. Presentation Outline Part I Conceptual Overview of Modern Health Management Part II Operational Framework & Potential Application

3. Why Health Management? Health management creates skills/competencies required to: CHANGE performance IMPROVE public health GENERATE results/impacts

4. The System Approach Change PH Impact Health Management Measurement Measurement Measurement Results

5. International Management Schools Traditional Management Operational Management Utilization Management Quality Management/TQM Strategic Management/Preventive (Preemptive/Proactive)

6. Operational Management Program management Administrative management Human resources management Information system management Financial management Drug management Logistics management

7. What is Management? Management is the art of organizing, facilitating, coordinating, communicating, inspiring, coaching and delegating to achieve intended results.

8. Management is the most cost effective utilization of available resources What is Management?

9. Management Framework Management is the problem-solving best practice PI PD PS PFI Step I Step II Step III Step VI

10. Management is bridging the gap between what is being done and what should be done What is Management?

11. Management is the ability to achieve intended results and prove intended impacts What is Management?

12. Management is a dynamic process of rational planning, task-based implementation, and data-driven monitoring/evaluation What is Management?

13. Organizational Design “ Organizational design refers to the way in which the building blocks of organization - responsibility, information, communication, coordination, authority, accountability and rewards - are arranged and rearranged to improve effectiveness and adaptive capacity.” Shortell and Kaluzny

14. What is Health Management? Health management is the ability to meet and exceed needs and expectations of patients and communities served

15. What is Health Management ? Health management is the system- wide approach to change and improve public health status

16. Clinical Management ? Ability to achieve treatment outcomes according to internationally recognized quality standards , protocols and guidelines

17. Management Cycle Monitoring/ Evaluation Management

18. Planning Planning is to analyze what has been happening, understand present and anticipate the future

19. Planning Planning is to ensure that available resources now and in the future are efficiently used to obtain intended results

20. Seven “Ws” of planning are we now: Assessment are we going: Objectives we need: Resources timetable: Future activities/tasks: Efficient implementation we will know we are doing the recommended activities: Follow-up monitoring will happen: Results /Impacts Where What Where When How How What

21. Planning Challenges the status quo Takes time Involves all Requires consensus

22. Strategic planning Creating the mission/purpose and strategic direction Analyzing external environment, opportunities and threats Assessing internal strengths and weaknesses Establishing goals

23. Strategic planning Selecting strategies to reach goals Establishing objectives Developing workplans with required activities for each objective Preparing financial plan/budget

24. Implementation Implementation is the execution of activities and tasks that need to be carried out according to the plan to achieve anticipated outcomes

25. Evaluation Evaluation is to measure progress toward the achievement program objectives and results (whether the intended change and impact ha ve occurred)

26. Monitoring Monitoring is the ongoing data collection, analysis and interpretation of program activities against pre-established indicators

27. Shewhart-Deming C ycle The statistical-based management cycle Known also as the Shewhart-Deming Cycle, which is a four-step process designed to continuously improve quality С heck Management

28. Management Framework

29. Management tools Organizational Design Brainstorming Multi -V oting SWOT Analysis Nominal Group Technique

30. Management tools Delphi Method Deployment Chart or Planning Grid Prioritization M atrix Hoshin Organizational Tool Workplan s

31. Scope of Health Management Organizational Design & Strategic Direction Clinical Management HMIS ( E/, data bank ) Human Recourses Management/ Development Health Financial Management

32. Organizational Design/Redesign OD Is a structured management tool used to outline individual accountability and team accomplishments

33. Organizational Direction Mission (Purpose Statement) Shared vision for the future Organizational Culture: Values, Beliefs, Philosophy Lines of accountability and authority

34. Primary goal of OD To identify major deficiencies and explore new approaches and levels of attainable management capabilities

35. How to conduct OD Step one: inventory or environmental scan to select priority management capacity building areas

36. How to conduct OD Step two: selecting explicit measurable indicators for each priority management area needing improvement

37. How to conduct OD Step three : develop an action plan based on the results and analysis of steps one and two

38. Coaching and supervising staff Effective manager today uses the concept of participatory supervision to guide and coach staff to perform their assigned tasks

39. The art of feedback and two-way communication Close contact is essential both for the effective operation of the program and for staff morale and commitment Feedback means communicating to the staff your reaction regarding their work performance.

40. Tips for effective feedback Prompt Constructive Inspiring and motivating Task-related Action-oriented

41. Team building skills Team development (FSNP) Communication skills Meeting skills Conflict management skills Decision making skills

42. Hands-on management tools Time management Professional writing Effective presentation s Effective listening Computer skills

43. HMPH Time People Finance Data

44. High-Performing Leader Strategic Thinking Skills Team Building Skills Analytical Skills Computer Skills Coaching Leadership Skills

45. Old vs. New Way Crisis management/reactive Alone Bad apple Verbal info Old way Preventive/preemptive/proactive Together Systems/processes Data –based facts New Way

46. Conclusion Management is: a science a profession and career Health management is: an integral part of public health a primary public health/community health function

47. Conclusion Skills-based management training Health management best practice Impact on public health parameters Change/improve national health indicators