MS
Uploaded byMatthew Schwartz
780 views

Exploring the Service Lifecycle

The document discusses the changes made in ITIL Version 3, including updated and new processes and concepts. Key changes include a stronger emphasis on business value, a lifecycle approach to service management, and the introduction of new processes like service portfolio management and demand management. ITIL Version 3 aims to provide best practice guidance for an integrated approach and alignment with other frameworks like ISO/IEC 20000.

Embed presentation

Downloaded 187 times
Exploring the Service Lifecycle
Exploring the Service Lifecycle
Exploring the Service Lifecycle
Exploring the Service Lifecycle
Exploring the Service Lifecycle
Exploring the Service Lifecycle
Exploring the Service Lifecycle
Exploring the Service Lifecycle
Exploring the Service Lifecycle
Exploring the Service Lifecycle

More Related Content

PDF
About ITIL Foundation
byITSM Academy, Inc.
 
PDF
M2MSys ITIL Executive Summary
byFilipe Pinto
 
PDF
Itil V3 Quick Reference Quide
byJamil Faraj , PMP
 
PDF
How to implement effective ITSM System
byAna Meskovska
 
PDF
Integrating ITSM Frameworks, Standards and Processes - ITSM Academy Webinar
byITSM Academy, Inc.
 
PPTX
IBM Service Science & Innovation Community of Practice 3/6/2012
byStephen Kwan
 
PPTX
Japan Institute for Design Promotion, December 21st, 2011, Tokyo, Japan.
byStephen Kwan
 
PPTX
Curso de Ejemplo
byAlejandro César Lara Muriedas
 
About ITIL Foundation
byITSM Academy, Inc.
 
M2MSys ITIL Executive Summary
byFilipe Pinto
 
Itil V3 Quick Reference Quide
byJamil Faraj , PMP
 
How to implement effective ITSM System
byAna Meskovska
 
Integrating ITSM Frameworks, Standards and Processes - ITSM Academy Webinar
byITSM Academy, Inc.
 
IBM Service Science & Innovation Community of Practice 3/6/2012
byStephen Kwan
 
Japan Institute for Design Promotion, December 21st, 2011, Tokyo, Japan.
byStephen Kwan
 
Curso de Ejemplo
byAlejandro César Lara Muriedas
 

What's hot

PPTX
Omnitech Corporate Overview
byfonsjanssen
 
PPTX
Kwan 2012 Research Projects Topics
byStephen Kwan
 
PDF
Utilities SAP Solutions & Offerings
byInfosys
 
PDF
ITSM Governance Overview
byITSM Academy, Inc.
 
PDF
Underpinning Agreements: Keeping the End Goal in Mind
byITSM Academy, Inc.
 
PDF
Using Six Sigma to Drive Tangible Service Desk Improvement and Savings
byITSM Academy, Inc.
 
PPS
Managed Services
byVenkat J
 
PDF
Joined up information systems to reduce WLI spend and improve theatre efficiency
byNuffield Trust
 
PDF
Using Models for Incident, Change, Problem and Request Fulfillment Management
byITSM Academy, Inc.
 
PPTX
CMI Overview
byFungarten
 
PDF
JSoft Corporate presentation
byJSoft Solutions Ltd.
 
PPTX
NGN voice corporate seminar avaya
byTalkTalk Business
 
PDF
An approach to extract the business value from soa services
byIESS
 
PPTX
Creating Positive Impact Tata Learning Forum Oct 2008
byChristine Troianello
 
PDF
10 steps to_4_g_service_assurance
byTelecosm
 
PPTX
Connecting ITSM to IT governance
byHigherEdITMgt
 
PPSX
BCC TotalWorks
bydjbarrack
 
PDF
Application Management by Siemens
byApplication Management
 
PDF
Stream 3 - IT optimisation & virtualisation
byIBM Business Insight
 
PDF
ITIL Roles & Responsibilities
byITSM Academy, Inc.
 
Omnitech Corporate Overview
byfonsjanssen
 
Kwan 2012 Research Projects Topics
byStephen Kwan
 
Utilities SAP Solutions & Offerings
byInfosys
 
ITSM Governance Overview
byITSM Academy, Inc.
 
Underpinning Agreements: Keeping the End Goal in Mind
byITSM Academy, Inc.
 
Using Six Sigma to Drive Tangible Service Desk Improvement and Savings
byITSM Academy, Inc.
 
Managed Services
byVenkat J
 
Joined up information systems to reduce WLI spend and improve theatre efficiency
byNuffield Trust
 
Using Models for Incident, Change, Problem and Request Fulfillment Management
byITSM Academy, Inc.
 
CMI Overview
byFungarten
 
JSoft Corporate presentation
byJSoft Solutions Ltd.
 
NGN voice corporate seminar avaya
byTalkTalk Business
 
An approach to extract the business value from soa services
byIESS
 
Creating Positive Impact Tata Learning Forum Oct 2008
byChristine Troianello
 
10 steps to_4_g_service_assurance
byTelecosm
 
Connecting ITSM to IT governance
byHigherEdITMgt
 
BCC TotalWorks
bydjbarrack
 
Application Management by Siemens
byApplication Management
 
Stream 3 - IT optimisation & virtualisation
byIBM Business Insight
 
ITIL Roles & Responsibilities
byITSM Academy, Inc.
 

Similar to Exploring the Service Lifecycle

PDF
ITIL V3 and Service Operation - ITSM Academy Webinar
byITSM Academy, Inc.
 
PDF
ITIL V3 and Service Design - ITSM Academy Webinar
byITSM Academy, Inc.
 
PDF
Itil v3 quick reference guide
byyulhendri_asman
 
PPTX
Final introduction
byPeleg
 
PPTX
Itil v3
byPeleg
 
PPT
Itil overview
byMark Mehmet
 
PDF
We Don't Like our Service Management Tool
byITSM Academy, Inc.
 
PPTX
Hybrid ITSM FrontRange & Gartner Webcast
byFrontRange
 
PDF
ITIL Service Strategy - ITSM Academy Webinar
byITSM Academy, Inc.
 
PDF
aap3 ITSM Consulting Flyer
bywhitlockp
 
PDF
V3 Service Design
byMatthew Schwartz
 
PDF
Itil Training & Certification
byMohammed Abdul Hafez
 
PPTX
ITIL BASICS AND COMPLETE PROCESS UNDERSTANDING
byshilusarat
 
PPTX
ITIL Webinar with Forrester
byAlex D Paul
 
PPT
Itil V3
byprakashjjaya
 
PDF
Luis lima v3
byEuroCloud
 
PPTX
IT Service Management Tutorial | What Is ITSM? | ITIL Foundation Training | S...
bySimplilearn
 
PPTX
Itilv3
byFaraz Shah
 
PPTX
Introduction to ITIL
byChris Jones
 
PDF
ITIL Foundation Training
bystefanhenry
 
ITIL V3 and Service Operation - ITSM Academy Webinar
byITSM Academy, Inc.
 
ITIL V3 and Service Design - ITSM Academy Webinar
byITSM Academy, Inc.
 
Itil v3 quick reference guide
byyulhendri_asman
 
Final introduction
byPeleg
 
Itil v3
byPeleg
 
Itil overview
byMark Mehmet
 
We Don't Like our Service Management Tool
byITSM Academy, Inc.
 
Hybrid ITSM FrontRange & Gartner Webcast
byFrontRange
 
ITIL Service Strategy - ITSM Academy Webinar
byITSM Academy, Inc.
 
aap3 ITSM Consulting Flyer
bywhitlockp
 
V3 Service Design
byMatthew Schwartz
 
Itil Training & Certification
byMohammed Abdul Hafez
 
ITIL BASICS AND COMPLETE PROCESS UNDERSTANDING
byshilusarat
 
ITIL Webinar with Forrester
byAlex D Paul
 
Itil V3
byprakashjjaya
 
Luis lima v3
byEuroCloud
 
IT Service Management Tutorial | What Is ITSM? | ITIL Foundation Training | S...
bySimplilearn
 
Itilv3
byFaraz Shah
 
Introduction to ITIL
byChris Jones
 
ITIL Foundation Training
bystefanhenry
 

More from Matthew Schwartz

PDF
The Metrics Monster
byMatthew Schwartz
 
PDF
V3 Service Strategy
byMatthew Schwartz
 
PDF
V3 Service Transition
byMatthew Schwartz
 
PDF
How to Play the Game of Good Service Management
byMatthew Schwartz
 
PDF
ITIL® V3 and ISO/IEC 20000 Certification Schemes
byMatthew Schwartz
 
PDF
Service Management Definitions
byMatthew Schwartz
 
The Metrics Monster
byMatthew Schwartz
 
V3 Service Strategy
byMatthew Schwartz
 
V3 Service Transition
byMatthew Schwartz
 
How to Play the Game of Good Service Management
byMatthew Schwartz
 
ITIL® V3 and ISO/IEC 20000 Certification Schemes
byMatthew Schwartz
 
Service Management Definitions
byMatthew Schwartz
 

Recently uploaded

PDF
February 2026 Patch Tuesday hosted by Chris Goettl and Todd Schell
byIvanti
 
PPTX
CTO Strategy OS 2026: The Tech, AI & Cloud Playbook Boards Want
byridwansassman
 
PDF
Odoo Implementation Checklist: A Strategic ERP Blueprint for Business-Ready D...
byBANIBRO IT SOLUTION
 
PDF
GDG Cloud Southlake #49: Pradeep R Kumar: Implications of Agentic AI for Iden...
byJames Anderson
 
PDF
From Artificial Intelligence to African Intelligence: Transforming Research &...
byMoses Kemibaro
 
PDF
shayk.online - Anonymous chat with Sinatra and WebSockets
byEleanor McHugh
 
PPTX
apidays Paris 2025 | Building Agentic Workflows
byapidays
 
PPTX
Workflow and decision Automation with Flowable
bychakib ch
 
PDF
Preserve workload integrity during cross-architecture migration
byPrincipled Technologies
 
PDF
Oracle Cloud Infrastructure 2025 Architect Professional (1Z0-1127-25) Master ...
byExamCert App
 
PPTX
Microsoft Azure News - February 2026 - BAUG
byDaniel Toomey
 
PDF
GTM-and-Sales-Plan for a cyber security product
byAshish Jangir
 
PDF
How does MES(Manufacturing Execution System) work?
byakipii ogaoga
 
PDF
GenerationAI_Paris_2025_Architecting_Intelligence.pdf
byapidays
 
PPTX
Spacecraft Guidance Quick Research Guide by Arthur Morgan
byArthur Morgan
 
PPTX
The Transformative Technology in Contemporary Businesses
bygreyaudrina
 
PPTX
GenerationAI Paris 2025 | AI in Tech: Beyond Expectations, Into Execution
byapidays
 
PPTX
Introducing VisualSim 2610 The Next Leap in System Level Modeling
byDeepak Shankar
 
PDF
Explaining specific examples of purpose-specific BOM
byakipii ogaoga
 
PDF
Spec-Driven Development with Kiro: Elevating Software Quality, Traceability, ...
byHaim Michael
 
February 2026 Patch Tuesday hosted by Chris Goettl and Todd Schell
byIvanti
 
CTO Strategy OS 2026: The Tech, AI & Cloud Playbook Boards Want
byridwansassman
 
Odoo Implementation Checklist: A Strategic ERP Blueprint for Business-Ready D...
byBANIBRO IT SOLUTION
 
GDG Cloud Southlake #49: Pradeep R Kumar: Implications of Agentic AI for Iden...
byJames Anderson
 
From Artificial Intelligence to African Intelligence: Transforming Research &...
byMoses Kemibaro
 
shayk.online - Anonymous chat with Sinatra and WebSockets
byEleanor McHugh
 
apidays Paris 2025 | Building Agentic Workflows
byapidays
 
Workflow and decision Automation with Flowable
bychakib ch
 
Preserve workload integrity during cross-architecture migration
byPrincipled Technologies
 
Oracle Cloud Infrastructure 2025 Architect Professional (1Z0-1127-25) Master ...
byExamCert App
 
Microsoft Azure News - February 2026 - BAUG
byDaniel Toomey
 
GTM-and-Sales-Plan for a cyber security product
byAshish Jangir
 
How does MES(Manufacturing Execution System) work?
byakipii ogaoga
 
GenerationAI_Paris_2025_Architecting_Intelligence.pdf
byapidays
 
Spacecraft Guidance Quick Research Guide by Arthur Morgan
byArthur Morgan
 
The Transformative Technology in Contemporary Businesses
bygreyaudrina
 
GenerationAI Paris 2025 | AI in Tech: Beyond Expectations, Into Execution
byapidays
 
Introducing VisualSim 2610 The Next Leap in System Level Modeling
byDeepak Shankar
 
Explaining specific examples of purpose-specific BOM
byakipii ogaoga
 
Spec-Driven Development with Kiro: Elevating Software Quality, Traceability, ...
byHaim Michael