Sapphire is a 20-year-old IT solutions and services provider that offers software development, product development, and IT solutions both domestically and internationally. It focuses on customer service and uses global locations to distribute work according to client needs. Sapphire provides solutions such as customized ERP, healthcare IT, and college management systems, and services including application development, maintenance, and quality assurance. It emphasizes structured, waterfall-style project progression and requirements definition.