The document provides guidance on effective interviewing skills, including goals for interviews, types of interviews, sample questions, and tips for different stages of the interview process. It recommends establishing expectations, building rapport, asking open-ended questions, using attending skills like eye contact and affirmations, addressing applicant questions positively, and summarizing while highlighting positives at the end. Common problems to avoid include applicants who don't answer questions or stop talking and wanting to interview the interviewer instead of answering questions.

1. Making the Right Choice: Effective Interviewing Skills John Erdman, Executive Director Barbara C. Harris Camp & Conference Center Greenfield, New Hampshire

2. Goals for the interview: __________ they do the job? __________ they do the job?

3. Knowing What You’re Looking For… Do... Feel... Knowledge Skills Attitude Know...

4. Types of Interviews Are you good at… How would you… Tell me about... Ability to sell oneself, personality Book knowledge, guess Experience, skill The best predictor of future behavior is _______ _______.

5. Some Examples Do you handle stress well? What would you do in a stressful situation? Tell me about a recent time that was very stressful for you? How did you handle the stress of the situation?

6. Tell me about a time when you worked with a group of kids that you really enjoyed Tell me about a time working with kids that you didn’t enjoy Describe for me the most difficult child you’ve had to work with Describe a situation in which you assumed a leadership role Tell me about a particular time when your leadership was very effective Describe for me a time when despite you best efforts you leadership didn’t seem to work Tell me about a time when a coworker didn’t follow a rule or policy you thought was important Tell me about the worst conflict you’ve had with a co-worker Describe for me the supervisor you’ve most enjoyed working for Tell me about a time when you had a disagreement with your supervisor Describe for me a time when you didn’t follow a policy or procedure because you felt it wasn’t appropriate Describe a time when you did a lot of planning and preparation only to have things changed at the last minute Describe a time when you were asked to do something at work but really didn’t have the knowledge or skills to do it Tell me about a time when you helped someone with a problem and think you really did make a difference Some Sample Questions

7. The Interview Introduction Evaluation Applicant Questions Closing Goals Establish expectations Set tone Build rapport & encourage communication Process Welcome Set the agenda Encourage communication Open with easy, non-threatening questions

8. _______________ causes people to act differently then they normally do The Interview Introduction Evaluation Applicant Questions Closing

9. The Interview Introduction Evaluation Applicant Questions Closing Goal Determine if the person can and will do the job Process Have & use a plan Ask questions conversationally Use follow up questions to explore Keep asking questions on each criteria until you can make a determination Use good attending skills

10. Attending Skills Nonverbal Posture Gestures Facial Expressions Verbal Short responses Affirmations Self Disclosure Applicants who sense the interview is going well will ______ more

11. The Interview Introduction Evaluation Applicant Questions Closing Goals Answer applicant questions Additional opportunity to evaluate applicant Process Ask for questions Respond positively to questions Encourage additional questions

12. The Interview Introduction Evaluation Applicant Questions Closing Goals Have applicant feel good about the process Ensure applicant knows what’s next Process Summarize Highlight some positives Review the hiring process Send off warmly

13. Common Problems Won’t answer questions Changes subject Won’t stop talking Wants to interview you Is not what you’re looking for