This document outlines a workshop plan for providing effective feedback. The workshop includes an introduction where participants identify challenges with giving and receiving feedback. Next, there is a role play and analysis section where participants practice giving difficult feedback in simulated manager-employee scenarios. Participants define learning objectives and receive feedback. Finally, the workshop concludes with a summary where participants reflect on what they learned and new objectives. The overall goal is to improve skills for giving and receiving feedback through practice and analysis.

1. Effective FeedbackIdeas for a workshopPrepared by Marina Pavlova, Signus Ltd,September, 2010

2. Workshop PlanIntroductionRole play & AnalysisPreparationPerformanceSummary2010.09.07.2Prepared by Marina Pavlova, Signus Ltd

3. IntroductionObjectives: Revealing participants’ attitude towards giving/receiving feedback Identifying key learning objectives from the exerciseWarming upTask: answer 2 questions What is the most challenging for me when giving feedback?What is the most challenging for me when receiving feedback?2010.09.07.3Prepared by Marina Pavlova, Signus Ltd

4. Role Play & Analysis - PreparationObjective: Practicing difficult feedback in a safe environment in order to improve feedback giving skills Practicing giving and receiving feedback in 2 different environments – role play and analysisPreparation: Every participant reads written information about his/her role, which is either “a manager” or “an employee” (scenarios are worked out based on common situations)Every participant is asked to define his/her learning objective in terms of giving feedback that he/she would like to work onPreparation happens 2 times – first time every person receives one role, which is either “a manager” or “an employee”, second time every person receives a new role, which is opposite to the first role from a different scenario (meaning all managers now become employees and vice versa).2010.09.07.4Prepared by Marina Pavlova, Signus Ltd

5. Role Play & Analysis - PerformancePerformance: A pair performs in front of the room, others act as observers and take notesAfter every role play both “a manager” and “an employee” share their feelings experienced during the exerciseThen a person, who was acting as a manager is welcomed to a “warm seat “ – this means he/she asks the group one specific question related to his/her learning objective and the group (one by one) provide feedback answering this questionE.g. Learning objective: When giving feedback, support every judgment with at least 2 examplesQuestion posed to the audience: “What can I improve in terms of providing examples, when expressing my judgments to an employee?”2010.09.07.5Prepared by Marina Pavlova, Signus Ltd

6. SummaryObjectives: reflecting on what has been learned during this exercise Identifying new learning objectivesTask: answer a questionWhat hints have you obtained during this workshop that can help you overcome challenges identified before (during Introduction)?2010.09.07.6Prepared by Marina Pavlova, Signus Ltd