This document discusses internet telephony, which allows voice calls, fax, SMS, and other communication services to be transmitted over the Internet. It is a cost-effective alternative to traditional telephone services that allows users to communicate anywhere through voice, video, and fax as long as there is an Internet connection. However, the quality is not as high as traditional telephone networks due to reliance on Internet speed and quality. The first internet telephony software was introduced by Vocaltec in 1995.